-
March 2024 by Joshua Smith
I used to be a regular until I reached out regarding the quality of their vapes carts; clog, leak everywhere, etc.They didn’t care, just made excuses. Several lost customers and $$$.
-
March 2024 by Wren Bytheway
Always great verity to choose from with a large range in pricing. Their Edibles are delicious and staff is always kind
-
February 2024 by Thomas MONSTA Lamoree
Orange chameleon. Do I need to say anymore. It's world-class cannabis. Now they have seeds also ( not orange chameleon unfortunately )
-
January 2024 by Kori A.
Berkshire stands out among the local dispensaries, and while I don't make it a point to stop by every time I'm in Pittsfield--mainly due to their slightly steeper prices--it's got a huge parking lot which I love. They grow their plants right there behind the shop. It's pretty impressive, and I'm curious if they offer tours. I'd jump at the chance to peek behind the scenes and see how they bring everything from seed to shelf. There are 3 lines inside, Medical, Rec, and online. I don't do online since the lines are long anyways. So just note that there will be some wait time regardless of which option you choose. The staff is very friendly and knowledgeable. I haven't been to a dispensary in MA yet that didn't give awesome customer service. They stock an array of top-notch products, and I've fallen hard for their Orange Chameleon strain. The first time I smoked it I was upset because I had only gotten one pre roll. It was the perfect companion for my hike, giving me an energy boost that actually shaved time off my walk! I've made a mental note to snag that strain the next time I'm back. And although an eighth of the OC is priced at $40, it's still a deal compared to the $50 mid grade eighths back in New York. The only product I wasn't too crazy about was the heavy metal blunts, that didn't quite hit the mark for me. The wrap was overly dry and delivered a harsh taste. Despite my mixed feelings on the product and wait time I still like this dispensary and it is worth the drive.
-
December 2023 by lyndsey mcdonough
Very disappointed I've been a customer since they opened and have always loved this shop. From the prices to the workers. Not now that has drastically changed. A couple employees are power hungry with my account and it seems to constantly get changed and messed up. Last night I had my care giver go in and they made yet another profile for me and when she tried to explain to the girl that it messes up my account she did not listen instead she yelled at my care giver calling her woman and refusing to give back her ID and caregiver card until she was done even though my care giver said we no longer want to purchase. The girl did not listen and continued to say nasty things. When I tried getting ahold of a manager I was told it's pretty much not possible. I'm very upset and do not think ill be making future purchases at such a hostile place.
-
November 2023 by Tara Klingenbeck
From the first phone call through driving away after shopping I was impressed with how helpful, knowledgeable and delightful each and every team member was! I ended my trip with a bang when low blood sugar hit. I had a team member by my side assessing and helping me until I was good to go. They created a loyal customer my first trip!
-
November 2023 by Cassidy Tatro
I’ve always had a pleasant experience in Berkshire Roots. The staff is polite and knowledgeable of the menu. I am so appreciative of a dispensary that services medical patients and offers an extensive selection of products. Sometimes the preorder lines moves slow.
-
October 2023 by Марк Воскобойник
Lack of customer service!Bought a lot of stuff and in car appeared that one of jars completely empty and not sealed. Went back to the shop, explained the situation at the entrance and asked to be served next in the line, as an answer got “No” just wait your turn on the line. Waited around 20 mins were served for another 20 mins at least, what ruined all our plans for the day. Then asked for manager, explained if it’s okay that due to their fault we had to wait second time in the line as an answer got “I’m sorry” with look (idgf).Won’t recommend to anybody.First time at the shop and such experience. Maybe they good if you don’t have any issues. But the thing is how you deal with the issues.
-
September 2023 by Gralok Loptsson
Berkshire Roots—a sanctuary where each strain is a solitary journey into different corners of your psyche. Orange Chem, the award-winning flower, is like a layered sonnet—deep, enriching, and slightly haunting. It's a strain that doesn't just elevate; it introspects, a soliloquy in a forest clearing under a moonless sky.The dramatics, I know...Then there's the Mandarin Cookies!—my other personal favorite yet still a separate odyssey, akin to a folklore tale told by a random traveler. It’s not a sidekick but a standalone narrative, offering its own layered experience, like a different yet complementary chapter in a book of enigmas and magic.The staff are the unsung sages of this cannabis sanctuary, guiding you with a wisdom that makes each visit feel like a rite rather than a routine. Their personability and expertise turn the ordinary into the esoteric, and the local into the cosmic.Hidden in plain sight, Berkshire Roots is your gateway to a richer, more nuanced landscape of experience. Each strain offers a different path down the rabbit hole, and whether it’s Orange Chem, Mandarin, their new D Sailor or the Heavy Metal flower that beckons, you'll emerge from each experience with a new layer of depth to your narrative.#dispensary #berkshireroots #heavymetal #pittsfield
-
September 2023 by Christopher Indica
This place has never disappointed every time I come I'm always welcomed with open arms. What I really love about this place is the workers don't steal your weed after you purchased it. I went to my local dispensary in Milford Connecticut and I got 9 bottles of pot. Well let's just say when I got home and looked in the bag one bottle was missing pot in it 42 dollars later. That has never happened to me here all the weed is always a perfect amount in the bottles and gives me more of a better buzz than Connecticut weed if you want good quality pot come here because you won't be disappointed. Everyone in here is really nice too they actually care for the customer.The edibles here are simply the best Connecticut doesn't have edibles anymore only certain times. That's why I'm glad I have my second home here I can't wait to come back. Can I request a edible? Please make Sugar cookies I would love to try the batter and cookies I know they would come out awesome.
-
September 2023 by Gem Jam
The last 2 times in a row, I went there, they messed my order up. The last time they gave me the wrong gummies and this time they didn't have the second 8th on my order. I came with exact change because I pre-ordered but ended up getting charged more than what I brought when it was rang in. They messed up my order a 3rd time a while ago but I saw it as a one time thing or just a rare occurrence. Twice in a row and then charging me over the amount expected is disappointing. I really liked this place but I'll be going to another dispensary from now on.
-
September 2023 by Todd H.
Worst customer service. Everytime I go here it takes forever. Tonight after driving for a hour for my preorder I was told they can't sell it to me because the system is down. It's ordered and I have exact cash but ok. I wait while the employees are happy about it joking around while I wait. After 10 minutes I leave they tell me to call back and see when they are working again. No apologies no nothing, ok. I call back in a half hour after eating and nobody answers after 3 tries we drive back across town to dispensary to be told the computers are still down. So I drove the hour home with nothing. Thanks Berkshire roots, see ya never
-
September 2023 by Christopher I.
This place has never disappointed every time I come I'm always welcomed with open arms. What I really love about this place is the workers don't steal your weed after you purchased it. I went to my local dispensary in Milford Connecticut and I got 9 bottles of pot. Well let's just say when I got home and looked in the bag one bottle was missing pot in it 42 dollars later. That has never happened to me here all the weed is always a perfect amount in the bottles and gives me more of a better buzz than Connecticut weed if you want good quality pot come here because you won't be disappointed. Everyone in here is really nice too they actually care for the customer. The edibles here are simply the best Connecticut doesn't have edibles anymore only certain times. That's why I'm glad I have my second home here I can't wait to come back. Can I request a edible? Please make Sugar cookies I would love to try the batter and cookies I know they would come out awesome.
-
August 2023 by Casey Hills
The staff is always so incredibly friendly and knowledgeable, went on my birthday and was blown away at how special they all made me feel. It was a super nice surprise to be told by the front desk that I’d get a $1 roll for my birthday, really appreciate everyone
-
July 2023 by Mitchello Castiglione
First off, great staff all around!The Berkshire Roots brand cartridges leak and get plugged TOO OFTEN. Every cartridge I've gitten has this problem. How about you guys out there reading this? Don't hesitate to put up a review of your own. Maybe we can get Berkshire Roots' management team to change up who is supplying their cartridges they use. This issues usually arises from OLD OIL or POORLY DESIGNED cartridges. I give them the benefit of the doubt that it's not old oil.
