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August 2023 by Susan Lindsey
Very disappointing.I’ve been trying to call since last week and this morning since the minute they opened and cannot get anyone to answer the phone.
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July 2023 by Josue Rodríguez
My mom was recently a victim of fraud and all of her money was Taken from her bank account. She has been with citizens for 20+ years and never had a problem. Citizens could not even give her back just 3k. WORST BANK EVER. And the manager at this branch was VERY unprofessional and began to laugh infront of my mothers face and said “i don’t care, nothing I can do”She should definitely not be a manager. I am a manager myself and nobody should have to go through this type of ignorance.
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July 2023 by Nansy Hernandez
If I could give 0 stars I would. I have been with Citizens for years and never had a problem. The manager (woman) at this branch is beyond disrespectful and shows no compassion for her customers, even laughing in our faces when we expressed our frustration. She doesn’t care what happens to your money and doesn’t even help you resolve the issue or provide you enough information about what is going on.
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July 2023 by Juliana Michelle Tamayo Taborda
The fact that the manager at this branch has the AUDACITY to bad mouth her customers in front of them clearly demonstrates her lack of professionalism and improper work etiquette. She was inconsiderate, rude, and clearly lacks knowledge on how to properly speak to and address her customers. 0/10 experience at this branch; beyond disappointed with her behavior and she should not be working there as a manager if she is unwilling to at least help with a customer’s situation even if she can’t directly resolve the issue. Unbelievable.
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July 2023 by Paulina Montilla
The worst customer service I have ever experienced. Heidi Soto the “manager” should not be a manager at all. She was very unprofessional and was not helpful in resolving any issues that I had. She gave me the worst attitude and as a manager myself, I could never treat a customer that way even if they were very frustrated. 0 STARS & this is the WORST BANK EVER.
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July 2023 by Daniela Hernandez
Always dirty and have bad customer service I switched banks
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May 2023 by Robert Templer
Just the worst bank in America. Beyond useless. Contemptuous of their customers while paying their CEO 14 million a year. Save yourself a lot of misery and go elsewhere
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December 2022 by Steve Mas
My family and I have been banking at Citizens bank for a number of years and would like to express through this review the poor quality customer service I experienced at one particular Citizens bank branch.The Citizens bank branch on Broadway in Revere is the most poorly managed Citizens bank I have ever done business with.The manager, district manager or whomever guides the employees on providing quality customer service is nonexistent or so it seems.Problems that need to be addressed:1.Phones go unanswered2. Rude staff3. Unknowledgeable employees4. Unhappy employees5. Lack of people to provide service to walk-in customers4. Insistence on making an appointment to meet with a bank representative.In closing and on a positive note:My hope is that this post will be read by upper management and those employees at the bank that take pride in providing quality customer service, and change business as usual.
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May 2022 by Etin Uhuangho
Very unorganized bank, their ATM refused to dispensed my withdrawal of $260 and I complained waited for my refund uphill now since three years couldn't get refund. Very wicked bank
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May 2022 by SARAH MIRZA
Very slow and dirty place!!There’s no available customer service!!
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December 2021 by Sameh Bachmar
This place is never like before, very kind and professional people working here now, they put all the hard work on in order to get your issue resolved and they always make sure that you leave the branch completely satisfied and happy!! Keep the hard work on ???
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November 2021 by Kenneth Sullivan
Let me be honest, with the pandemic happening and I closed my account in july of last year I cant get any of my old statements without being charged $30.00 an hour. My other old bank Santander up the street was able to get my old statements from 2016. Do yourself a favor dont bank here go to either Santander or T.D. Bank across the street.
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August 2021 by Soufiane Ben
One ATM only, too hot outside and you have to wait for your turn forever
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August 2021 by Maria Rodriguez
(Translated by Google) Little staff a lot of time is one to be able to be tended to one and very late they open sometimes you want to do things early in the morning and you can't because they open late in the afternoon(Original)Poco personal mucho tienpo se esta uno para poder que lo a tiendan a uno y muy tarde abren aveses uno quiere aser las cosas tenprano de la mañana y no se puede porque abren de maciado tarde
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April 2021 by 19 Shane Silva 79
This is only bank which will cash your stimulus check without an account.