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August 2023 by Joseph Butler
Friendliest and most helpful place on earth.
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August 2023 by Jim Beauvais
Clean, bright. Help when you need it
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July 2023 by AOP3d tech the wizard
Smith Ace Hardware in Rockport, MA is an outstanding destination for all your hardware needs. From my recent visit, I can confidently say that the staff members at this store are not only friendly and approachable but also highly knowledgeable and informative.Upon entering the store, I was warmly greeted by the staff, creating a welcoming atmosphere. They were attentive to customers and readily available to assist with any inquiries. Whether it was locating a specific item or offering advice on the best tools for a particular project, the staff members demonstrated a genuine willingness to help.What impressed me the most was their extensive knowledge of the store's inventory. They seemed well-versed in the products available, even those that were less commonly sought after. If you're unsure about what you need or looking for suggestions, the staff at Smith Ace Hardware will provide you with accurate and helpful information, ensuring you make an informed decision.Additionally, their willingness to go the extra mile stood out during my visit. They actively engaged in conversations, listened attentively, and asked relevant questions to better understand my requirements. This level of personalized attention made me feel valued as a customer and reassured me that I was in capable hands.Overall, Smith Ace Hardware in Rockport, MA is a top-notch establishment with a friendly and knowledgeable staff. Their commitment to customer service and their dedication to helping customers find what they need make them an excellent choice for all your hardware needs. Whether you're a seasoned DIY enthusiast or a novice in need of guidance, you can count on the staff at Smith Ace Hardware to provide a positive and informative experience.
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July 2023 by Shubhra Ramchandani
A reliable, local hardware store. They carry a variety of household items, including gardening supplies. I am rating them a '4' instead of a '5' because help available in the store is not consistent. Sometimes there are knowledgeable staff to answer questions, not always.
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January 2023 by Nicole Jewell
You can always trust that they’ll be helpful! Always friendly and easy to talk to. Usually always fully stocked
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May 2022 by Elizabeth Rice-Smith
Excellent store! Such helpful staff!
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February 2022 by Alan Bell
Great customer service! Been going here for years and everyone is helpful.
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December 2021 by Johnny Wyatt
The number 9 is soooo good!
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December 2021 by Phil Schwarz
Full service hardware and lumber store local to the island.
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August 2021 by Lele Galer
I had wonderful expert help with the perfect paint and primer for my project and then I found terrific perennial plants in their garden section at great prices. Everyone in the store was super helpful and nice and the store itself is huge, well organized, clean and full of everything you could possibly need at a hardware store…. Plus Sherwin Williams paint! Great store and really helpful friendly staff!
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August 2021 by Salvatore Graffeo
Good shop and comfortable there is everything for home and do it yourself
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August 2021 by Rebel Runner
$400 lawnmower from Ace in Rockport. It's burning oil, rattles and dies. I've had it for less than 6 weeks. I've been using lawnmowers for 20+ years and this has been the worst purchase I've ever made. Ace customer support line told me it's past the 30 day return policy. They won't stand behind their product. They couldn't have cared less. They didnt even ask me any questions about what symptoms the lawnmower was displaying. $400 down the drain. I've used this lawn mower fewer than ten times on a lawn that is 70feet by 70feet. Nothing but bad experiences with Ace Hardware both in Gloucester and in Rockport. They sold me a wheel barrow that was missing a support arm for the wheel assembly and blamed me for the missing part. I should have learned my lesson the first time. What a shame.
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August 2021 by Loretta Peres
Good customer service.
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July 2021 by Jon Palm
Nice store clean and well kept very helpful employees
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May 2021 by Brian Thiebault
This place always has what I need. Always. The staff always asks to help and isn't annoyed when you ask for help. Great service all around. Stocked brands are good quality. Also, the Ace Rewards system is decent... not quite as painful when you spend the extra few dollars for stuff.