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February 2024 by Mei-Ling Smith
I can’t remember if I’ve already reviewed this company, but I don’t think I have recently. I first used Harrison Appliance over 15 years ago, when they were willing to deliver a washer and dryer up a very treacherous and narrow staircase when others weren’t. I’ve purchased three appliances from them in the past few years, and they have been exceptional. When you talk to Peter, he knows all the makes and models, and he will steer you away from a product if he doesn’t feel good about it. He knows where everything is manufactured and what specific issues some brand and models tend to have. He won’t try to upsell you. His delivery team always shows up on time, and they have been very professional. We recently had a dishwasher delivered and the appliance tech noticed a small dent in the door. They let us use it as is while we waited for a replacement door. I appreciate that they’re willing to work with your schedule and show up on time. Also, if you’re having any trouble with an appliance you bought from them, Peter will send someone over. You won’t get that from a big box store.
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February 2024 by Ido G.
I consistently rely on Harrison Refrigeration for multiple service calls and appliance needs each week in our property management operations. Their reliability and the quality of service are always dependable. Peter, in particular, stands out for his professionalism and honesty, ensuring effective communication and swift service. The team's efficiency supports our workflow and contributes positively to tenant satisfaction. Peter's approach is earnest and professional, making him a reliable point of contact for expert advice and solutions. I highly recommend Harrison Refrigeration. Their commitment to quality service makes them a solid choice!
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February 2024 by Michael and Matt
Peter is a fair, kind, honest gentleman. Always does a great job.
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January 2024 by Avery B.
absolutely terrible 0/10. They installed a fridge the beginning of September and broke the handle while installing it. It took them until the last week of January to replace it. Same company installed a new dishwasher without realizing the water wasn't coming out. They replaced the new dishwasher with another new one without finding this issue and allowed me to use a dishwasher that wasn't cleaning properly for months. They give a three hour window for any appointment and either don't show at all or come an hour past the three hour window. Terrible communication
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January 2024 by Lewis Fenoglietto
Sales & insallation process was excellent. Thank you Pete and team. I will use them next time I’m in need of a new appliance. Never dealing with those big chains again!
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January 2024 by Sam and Lizzie
Avoid at all costs! This place is the WORST!!!!!! I have been trying to fix a freezer for months! They did a shoddy and incomplete job, always left a mess, never honored appointments, were always late. It's the last straw today for the third appointment I've tried to make, they didn't make it here during the window and have the balls to call me and say they're backed up and moving me to another day and then saying I lied about the conversation I had earlier with them today about me being next and the guy coming at 11:30am. I hate Harrison. I hate them so much. And I still have a faulty freezer. NEVER use these creeps!! Reporting to BBB.
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January 2024 by Shan Casey
While aiming to contribute to our local community, we eagerly scheduled a repair appointment for our malfunctioning dryer a week in advance. We anticipated potential delays but were disheartened by the lack of communication from the repair service. Despite contacting them to confirm their arrival, we were informed about their backlog but faced the disappointment of neither a visit nor a courtesy call. Simply didn’t show up. Regrettably, our eagerness to support a local business was met with a disappointing lack of follow-through and communication, leaving us without resolution for our appliance issue.
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January 2024 by lizzie b.
Avoid at all costs! This place is the WORST!!!!!! I have been trying to fix a freezer for months! They did a shoddy and incomplete job, always left a mess, never honored appointments, were always late. It's the last straw today for the third appointment I've tried to make, they didn't make it here during the window and have the balls to call me and say they're backed up and moving me to another day and then saying I lied about the conversation I had earlier with them today about me being next and the guy coming at 11:30am. I hate Harrison. I hate them so much. And I still have a faulty freezer. NEVER use these creeps!! Reporting to BBB.
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November 2023 by Ray Ward
Great experience with buying and installing a new dishwasher! These guys were great, communicated well, and got the job done in a professional and timely way. Highly recommended
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September 2023 by Neal K.
I don't typically write reviews, but just have to for these guys! I have a South End apartment with a Thermador range that needed a part that is no longer made. Other appliance repair companies told me to throw out this high end appliance and get new. Harrison Refrigeration actually took the time to research the problem, send out the problematic board to be refurbished, and got me back up and running. Also, super friendly and responsive to text messages. Very rare to have honest and hard working repairs done with such amazing customer service. All future jobs will go to Harrison without a doubt! Well done guys!
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August 2023 by Vlasi Kala
Great service without the headaches of being sold anything you didn’t ask for. Including sales pitch for other services or products. They get the job done and off they go. Great rates.
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June 2023 by Scott K.
Harrison Refrigeration has been great. I have always felt like a valued customer, even though I am sure we are nowhere near the volume of some of their bigger customers. We bought a washer and dryer back in 2017 (Speed Queen) that still run great and with two kids we use them all the time. Over the last year, we've bought a new range and a hood. It has been so easy and enjoyable. All the recommendations have been great and exactly what we need. I've been really impressed by Peter and his team. The delivery/install is always easy to coordinate and we love what we have purchased from them. I can't speak to repair services because we have not had to use them because they sell quality products. I strongly recommend Harrison, especially compared to the Home Depot's and Lowe's of the world. Whatever the extra cost is, is worth it with the piece of mind over the big box stores. Whatever appliance we need next, we will definitely get it from Harrison.
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March 2023 by David C
My 4 year old Kenmore side by side would not defrost. Another company wanted to replace the main board for $650. Harrison came in and replaced the defrost thermostat in 45 minutes for 170 and it fixed the issue. Honest and quick service. They have all my business in the future.
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February 2023 by David C.
My 4 year old Kenmore side by side would not defrost. Another company wanted to replace the main board for $650. Harrison came in and replaced the defrost thermostat in 45 minutes for 170 and it fixed the issue. Honest and quick service. They have all my business in the future.
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January 2023 by Ashley Dortch
Excellent service. Costumer service from start to finish was great. Everyone was very nice, knowledgeable and fast. I have used them twice and I would definitely go back anytime for my repair needs
