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December 2023 by Jennifer Stevenson
Loved this place and went out of my way to use it instead of CVS. Was told today that we don’t have insurance and it’s not their job to call one of the 7 numbers on my insurance card. I do t think Dawn had any notion how nervous that news would make a customer ? So, I called myself and my insurance called them back with the info. Dawn was very clear in letting me know the hard stops she had in helping customers - like refusing to call my prescription provider , And she was very happy to yell the same refrain at me in front of a full store when I went back for my refund. I did not understand the hostility and unwillingness to pick up the phone . I’ve never had a pharmacy tell me that they won’t call an insurance provider - maybe that’s how it is now ?
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December 2023 by David King
Classic small pharmacy, right down to an authentic soda fountain.
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September 2023 by Layannie Haydon-Mayer
What a wonderful pharmacy with a old fashioned sit down ice cream parlor
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September 2023 by Jennifer Wagner
Every time my script is due since owners have changed hands about a year or so ago I am lied to and consistently drug around with being told we don’t have it, have to order it, the prescription hasn’t come through from the doctor etc. etc.However, when I pick up my prescriptions days later when allowed to have them…the fill date on the bottle is that of the original date I was trying to get my prescriptions days earlier.if you don’t want to deal with a bunch of liars and people that waste your time, money, and throw you off of your prescription dosage… along with the UN needed stress and he** go to a different pharmacy
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September 2023 by Daniel F.
My brother and I visited Shelburne Falls on Sep. 5, 2023.While browsing the small main street, I saw the sign in the window saying that they serve ice cream. I peaked in and saw the soda fountain bar and found my brother roaming the street. I said, "Hey! You have to see this, here!" We walked in. My brother bought an ice cream and we sat talking with a friendly guy, Zeke who told us about the store and the town. It's a fascinating history. It's nice to see that the town maintains some history of the town and it hasn't been ousted by the CVS and Walgreens chains. Definitely worth visiting this place just to see this.
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July 2022 by Piyali S.
The staff at Baker Pharmacy are friendly and efficient. The pharmacist, Sidney Anderson, is really knowledgeable and pleasant. And I love the soda fountain! I love that we still have a small town independent pharmacy in our little hometown.
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February 2022 by Chris Grinnell
I’ve been exclusively using bakers for my prescriptions for years. I’m so bummed out that the only pharmacy in town isn’t following the town wide mask mandate, when covid is surging in western mass. I don’t feel safe picking up my prescriptions there, especially since I have an infant who can’t wear a mask or get vaccinated yet. I’m disappointed that I’ll have to give my business to cvs, but I don’t think I have any other options. You’d think that a pharmacy, of all places, would believe in science and follow board of health recommendations.
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February 2022 by Ellynn Packard
This place is a treasure. Old style service and reliability. When the chains were falling apart Baker's still had the meds.
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August 2021 by Emily Fishman
We so enjoyed the ice cream soda counter at this family-run pharmacy. Excellent stop for nostalgic taste before or after your walk on the Bridge of Flowers!
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July 2021 by Shane Hunter
Sometimes they don't have all the meds that were ordered and they don't call and tell you so you show up for a prescription and walk away empty handed , screwing up your whole day.
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January 2021 by Stefan Topolski
excellent highly professional personal prompt service at very competitive prices
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October 2020 by Christine Drew
Has been my family pharmacy for 31 years! Love them all at Baker's!
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February 2020 by Teresa Haselton
I have been using this pharmacy for almost ten years now and have no complaints. It is always neat and clean, and the staff is pleasant, attentive, and willing to answer questions if needed. They will contact the physician or medical facility for refills if needed and work with them to coordinate care. Joe the head pharmacist is awesome!
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July 2019 by Wasileski, abel
I love the place and it's atmosphere
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July 2019 by Janice S.
Baker Pharmacy is the best in EVERY way. Where else can I get a wide choice of manicuring scissors, epsom salt, my prescription filled and a realfrappe!! They serve Franklin County with efficiency and good nature. Even if you do not live in Shelburne Falls, here's the perfect excuse to go.
