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May 2024 by lynn pace
I love this gym. I take aquatic therapy and use some of the equipment. Love the pool and hot tub. The trainers are awesome.
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April 2024 by Kristin Gaster
Jim is a great personal trainer. He is extremely knowledgeable in what he does and personalizes workouts to fit the clients’ needs. He is kind, supportive, and passionate. He is a great motivator and pushes his clients to do their best but knows that everyone’s best looks different day to day.When I started working out, I didn’t know what to do, especially with upper body exercises. The machines bored me and I would get discouraged easily. I started with Jim saying I my goal was to get toned and to feel better about myself, which at that point I hadn’t felt good about myself in a while. Jim listened to what I liked to do working out, and what I struggled with. He made a workout plan that I ended up really enjoying, and I started seeing some results relatively quickly. I saw the weights I was lifting and working with going up, and I started to get more confidence in myself. After a few months I am seeing that I am toning up how I wanted, and I feel so much better about myself. I am now looking in the mirror feeling happy, and not pointing out everything I want to change. Jim motivated me to work hard and push through when the workouts became tough. He has been supportive and made me realize that my best may look different sometimes and that is okay. He created a workout plan that allows me and my husband to work together, and we are both seeing results we wanted. We now look forward to going to the gym even if the workouts aren’t our favorite exercises. Jim has been so supportive and understanding when work or being sick keeps us from our appointments. He has been so wonderful to work with and I would recommend him to anyone who is looking to start a healthier lifestyle!
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April 2024 by David Exware
I love this gym. It definitely has many options and opportunities for their members including sauna, steam room, and a pool. The staff and the trainers are amazing, knowledgeable, and very friendly. The only thing that stops me from giving this gym 5 stars is I wish they offered more benefits to their members and the maintenance could be a bit more on point. Other than that, great gym. Way better than PF.
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April 2024 by Zach Garrett
Although it’s not my home gym, I’ve come to Healthtrax West Springfield many different times now. Each time, the space as a whole (gym, locker room, sauna) is very well-kept.The overall layout of the gym is made in such a way that even during busier hours, there’s still space to do my workouts. Overall, no complaints with this location!
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April 2024 by Christian Senft
I visited Healthtrax while I was on a trip to Springfield and enjoyed my experience. Staff was friendly and the facility was clean.
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April 2024 by Sarah Hachadourian
My favorite aspect of the gym is the personal training program. My trainer, Jim, makes the sessions challenging, but not past my limits. He’s probably the only reason I show up to the gym most of the time. I have enjoyed and appreciated all the help Jim gives me with teaching new exercises and showing me stretches after the workout. I would highly recommend training with Jim to anyone, no matter your skill level. When I first joined, I was newer to strength training/going to a gym. But none of the sessions are intimidating and I know there’s no judgement from him if I have questions. I’m looking forward to continuing to my progress.
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February 2024 by Beenz Froot
I’ve been a member for just over a year and have gone very regularly during that time. Things were fine up until the past few months. It suddenly seems like sooooo many machines are starting to break and soooo much equipment is falling apart.I now have to be strategic with which ellipticals or treadmills to use, just to avoid getting stuck with a bad one that either makes loud clunking noises or (in the case of the ellipticals) doesn’t increase the intensity past a certain point for some reason. Also, only 1 or 2 of the stair masters actually work at any given time.Some of the treadmills and weight machines have straight up been taken off the floor, so the amount of usable equipment is decreasing.I’ve also noticed lately that the roof has been leaking A LOT, which ends up staining the carpets (and probably leads to mold growth).Additionally, throughout the entirety of my membership, the women’s showers have been a sad situation. It’s always dirty, the curtains are sketchy, and the water pressure is basically like spraying a hose in your face sometimes. A facelift to upgrade the shower stalls with doors that actually seal (no more 1 inch gap) for privacy and new shower heads would make a world of difference.In short - the gym is really starting to fall into serious disrepair. It just seems tired, dated, and dirty. I am very much considering taking my membership elsewhere to a gym that has plentiful working machines and overall clean facilities. Which is sad, because the location is convenient and there’s a lot of potential for this to be a much better gym if it cleaned up its act.I see that other reviewers have mentioned some of these issues and management has responded saying things are getting fixed “soon” - yet more reviewers continue to mention it. Take pride in your business and fix the place up instead of offering empty promises! The fact that this gym has a pool, sauna and basketball court sets it above other basic gyms - now, if it were actually clean and had newer working equipment, this could be an amazing gym with booming business!
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January 2024 by Blake Peters
Very nice gym, I just wish the basketball court had another hoop and they stayed open a little bit longer or was a 24 hour gym.
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September 2023 by Yvette M.
The carpet been stinky of mildew and mold and all they are doing is airing it out and spreading more mildew mold in the woman's locker room. Not healthy at all to be inhaled unsanitary for all the money they charge for a membership this place in West Springfield location. It should be more clean and sanitize. This is a ongoing problem and should not be ignored!
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September 2023 by jim caldarola
Never seen a dirtier gym. All flooring should be changed.
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August 2023 by richard squire
Place is in disrepair, can’t get a cold shower in the men’s locker room which is essential in my mind after a sauna session, took 2 months of complaining to get a almost sufficient amount of carabiners, but worst of all is the hrs, closes at 7 on Friday, 5 on Saturday, and 1 on Sunday and 9 during the week, it is far most expensive then other gyms and if they could just fix these issues it would actually be worth it….
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August 2023 by Mike S.
I have been working out here for almost 6 months, and I like it very much. I've used other places, but the folks here are helpful and friendly, and we all encourage each other. There is a great mix of equipment for old timers like me and those who like a more modern approach. I would highly recommend this place.
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July 2023 by Evin
Great service always, everything is together. I am so happy going to every time! The stuff always smile and helpful! Thanks!
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March 2023 by Ray Peters
Nice folks both staff and other members and a lot of classes to take part in.
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October 2022 by Michelle Caraballo
Very clean place, nice staff, good equipment and great options for individuals and family’s.
