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March 2024 by Danni M.
Incredibly friendly & knowledgeable! Got me in early and out early! Pleasantly surprised. Thank you!!!!
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February 2024 by Jeffrey
Was told that it is not necessary to relearn the TPMS on my 2018 Subaru Outback after rotating the tires! I have had nothing but trouble with the tires and am adding air often. I need to know which one(s) are low so I can fill them. I have lost faith in Discount Tire and no one in my family will ever buy from them again. I was a customer for decades.
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February 2024 by Jeffrey W.
I have suffered for years with tires that don't hold air. Even though I requested a TPMS relearn after rotating tires they didn't do it. I called the store and asked about it and was told that it was not necessary! My car doesn't automatically learn the tire position so it absolutely is necessary for me since I have to add air often. ROTTEN TIRES ROTTEN SERVICE NO LONGER A CUSTOMER! Was a customer for decades.
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February 2024 by J.Martin Mota-Bojorquez
Great friendly service ,top notch staff and location as well
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January 2024 by Becky Geer
Thank you for helping me quickly and correctly. Correcting the mistake Jackson site made.
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January 2024 by Joann Mckinney
Has great customer service
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January 2024 by Rod Joves
Their customer service is top notch. Brought my truck here this morning due to puncture and fix. The promised time due to current work load is two hours, they were able to finish in one hour! Will absolutely be back! Thank you fellas!
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January 2024 by Joe Scarletta
Removed and Fixed a nail stuck in my tire. Only took 1 hours with an appointment.
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January 2024 by Margaret Tome
First time getting my tires rotated here. They are extremely fast polite and wonderful to work with.
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January 2024 by Steve Holodnick
The staff is always pleasant, even when they're busy. Very fair pricing!
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December 2023 by Rachael V.
We've been here plenty of times over the last five or so years. They're consistently competent. They do what you ask, explain things clearly, move customers along at a reasonable rate. Friendly and knowledgeable.
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December 2023 by Daniel Welling
Had a ridiculous experience here. I needed a new wheel and rim after hitting a rock on the freeway. In-person, they ordered the part and told me they would call in a few days. After a week with no call, I cannot get ahold of them over the phone, instead being routed to a corporate call center. They tell me the location will call me back; the never do. I reach out again to find out that they had no record of me visiting, but see there is a wheel scheduled for delivery. The record is updated with my name and phone number. They will call when it arrives.This never happens.A week after that, I spend hours trying to reach *anyone* at *any* location. Long hold times, dropped calls, etc. I am repeatedly told there is no record of the wheel being ordered and am promised return calls. These never come.The wheel never comes. The tire never comes. The return phone calls never come. They just don't care.I had been a Discount Tire customer for a long time. After this, I cannot recommend this place to anyone. What a waste.
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November 2023 by Brian Sparks
Great location!! Matt took great care of me! Gave me a great deal and took care of my vehicle! Great customer service, very fast on one of the busiest days of the year and very organized!! I will definitely return to this location! Highly recommended!
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November 2023 by Steve Ball
National brand franchises are usually not great to deal with, but not these folks. Both this store on Jackson Rd., and the one that used to be on Washtenaw Ave., have strong cultures of customer service. I just bought a set of tires for our 2012 Prius having set up the deal on the phone a few days before. When I arrived for the app't. there was a small kerfuffle over the price. Staff/mgt. were flexible enough to keep me happy. And, later, they discovered a problem with the after-market lug-nut locking wrench and fixed it with no fuss. I've been using these folks for over 20 years and have every reason to continue.
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November 2023 by ethan wright
Great service. Isaac was very helpful and knowledgeable. Love the new tires it’s like driving a new car.All the staff was very helpful and friendly