December 2021 by Li S.
It's nice to have a local bike shop again! Now that it's winter, I'm setting my bike up with a trainer in my basement so that I don't have to buy a peloton, and I can still ride when it's cold. These guys got me all set up with a trainer tire, and some new cleats for my new bike shoes. It was quick and easy- they asked me a few questions, found me what I needed, and I was on my way! Customer service was excellent. I'm happy that this place is so close to home. I will be coming back here for any future bike needs. Highly recommend.
October 2021 by Ventura Ingram
I went to the Berkeley store at the suggestion of a friend and met Mohammed who is a wealth of cycling knowledge. And through his suggestions I’ve purchased 5 bikes. 2 road, 2 hybrid and a cruiser. 3 of the bikes were gifts for my family but Mohammed keeps all of the bike in perfect running condition and has become a friend through the years. So great sales and service I received from Mohammed has kept me coming back. Since COVID there has been a shortage of bikes and help but they are worth the wait.
October 2021 by Regina Horn
Great selection and great customer service!
September 2021 by Lia Z.
Awesome, no-pressure environment. The representative we spoke with answered all of our questions without trying to push us in any particular direction. After learning a bit more about what we were looking for, he gave us a few options from which we were able to choose a bike that fit our needs perfectly. Loved the whole experience. Highly recommend.
August 2021 by Grace D.
Fabulous service. Went back and fourth on ebike vs hybrid bike. Ended up getting his and her Cypress bikes thanks to the suggestion of the great staff. Very comfortable bikes with upright seating. Added some accessories, which they put on for me right at the store. I highly recommend D&D Bicycles. We also get a tune up included every year.
July 2021 by Alec Torigian
Was not very happy with the experience of ordering/purchasing bikes here. We ordered bikes in February of 2021, kept being told “they’re coming.” We asked them to give an update so that we wouldn’t be left holding the bag when summer rolled around but the updates were few and far between and only provided with my NUMEROUS calls. Eventually it got to the point that every other store was out of stock and we had no choice but to wait…One bike FINALLY arrived roughly in May (months after it was ordered and paid in full). The second bike was continuously delayed until finally 5 months later when it arrived in July.There was nothing ever really done to accommodate the issue. Never an alternative offered unless we paid much more for higher end bikes.Some of the employees were great to work with but sadly others were extremely rude and lacked any real ability to interact with customers. Some would simply just pass the issue down the line and do nothing to help. Cool that we finally have both bikes but very sad that we have missed multiple months of good weather with them. Disappointed in the way this has been handled overall, especially given the overall investment in these bikes.
July 2021 by Anthony S.
Excellent customer service. I recently purchased an bike there and it was an excellent experience.
June 2021 by Stacey Totzke
As always, the best bicycle shop around! Stopped in on Memorial Day inquiring about a fix for my rear brake. Jeff took my bike to the back room where Nick, the technician, was already busy working on another bike but he graciously stopped for literally 30 seconds, adjusted my brake and then sent me on my way! Thank you D&D!! You’re absolutely the best!!
June 2021 by Daniel Goodman
Great experience, 1st time here and not the last time! The mechanic was very knowledgeable and fixed my 8 yr old son’s bike!! My son is happy, therefore I’m happy! Thanks Guys
June 2021 by Stephen Listman
They were great at getting me my new bike when they said they would. It was a little to big for me and they took care of that too. One stop shopping - purchased a new lock there also. Thanks for the superior customer service!
May 2021 by Ian J.
Refused to service my bike because I didn't buy a bike from them. I moved here from minnesota last month and never have I experienced something like that. If management reads this, you should revisit that policy (and I'll revisit this review). Poor, poor decision.
April 2021 by bridget mcelroy
I went online the night before my visit to D and D in Berkley. When I walked in the door the bike I had decided on was right there ! Jeff was my salesman. He offered me a test ride in the neighborhood behind the store. It was much nicer than just a ride in a parking lot. The seat on the bike was a bit too high. Jeff took off the reflector making the height perfect. He then installed the reflector on another part of the bike. Overall my experience at D and D was a very pleasant experience. I’m enjoying my new bike - a GIANT Liv.
April 2021 by robyn keough
Love these guys so much! So knowledgeable, so nice, and so helpful. They provide an inviting friendly family atmosphere. Thanks ? for servicing my bike Gents!!!
April 2021 by Michael
Great Experience! Everyone was very helpful and knowledgeable. Highly recommend.
April 2021 by Jessica
My husband and I just paid $600 for a new bicycle. We left it at the shop to get a kickstand put on and returned 20 minutes later with the truck to pick it up. When my husband, who is not white, went in to pick it up they asked he could verify information about the transaction. They claim they needed to verify that the ticket was closed out. We have been purchasing products from the store for 30 years and will never stop foot inside of there again after The Way We were treated.