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January 2024 by Paula Tobar
Friendly employees
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December 2023 by Steven Kahn
Helpful staff
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December 2023 by Jeff Fleming
Fast and professional! Always my go to!
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December 2023 by aurora gross
I frequently stop by this UPS store on my way home from work (at least 4 days a week). On every visit, I have been met with the nicest employees and best customer service!Unfortunately, I don’t know all the employees names but I do want to thank London, Jenna, and Brandon for their amazing service!I just moved and will no longer pass this location on my way home. Even though my new commute passes two other UPS Store locations, I would be willing to go out of my way to this store.
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December 2023 by Vamsee Krishna
I visited this store without taking my printed shipping label, The staff didn't charged for prints and so far visited for more than 5 times and the experience was always good.
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July 2023 by Alexander Koons
Do not come here! Take your business to one of the other locations on Woodward. I needed to print one black & white page, which at most other locations will cost you 21¢ on a flash drive. Well, this franchise prefers extortion. They wanted $3.18 for one single black & white print. Ridiculous! It is clear that this is a problem, because other reviewers have had the same exact issue. This franchise needs to bring themselves in line with the other UPS locations in the area. I’ve seen that the franchise’s response to this is that they let customers know ahead of time, and even after I told the employee I had to print out a label, they failed to mention anything about pricing. Employees at the other locations on Woodward were upfront on pricing and even helped to discern the cheapest ways to print!
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June 2023 by cam lund
London is by far and away the best employee UPS has ever and will ever hire. She is incredible nice and passionate about helping customers and always goes above and beyond to help me. This store is full of wonderful nice people and London especially is fantastic at her job
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June 2023 by Erin S.
Employee working was rude and obnoxious. She was not helpful. I was shocked that she would treat a customer with such disrespect .
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March 2023 by Jekyll Hyde
The store is horrible. I had to return that the company told me to drop off and have UPS re-box.I was told by employee ( name: London) “I don’t get paid enough to do that.”
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March 2023 by Jekyll H.
Store hires people that are unfriendly, sarcastic "I don't get paid enough to help you"" what is the response? I got when I needed something reboxed.
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March 2023 by Lisa Tennant
Jenna and team go above and beyond to help assist customers. Always quick friendly and overall awesome!!!
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January 2023 by Ayesha Gaggino
This UPS store is great! Every visit, I receive excellent customer service. They are friendly, efficient and helpful. I’m so appreciative of this local business. Nick Nied (owner), you have a great staff!!!Thank you!
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October 2022 by Pete Riddle
Saturday crew is top notch! In and out within 3 minutes.
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October 2022 by Eleanor Smith Litt
I would have given less but it is not possible. I don't know when it happened. I mean, nice people USED to work there. Three out of 4 employees acted a though they were doing me a favor, did not look for alternative ways to help me, and were basically ignorant. I wish I knew the person's name who should go work for the Royal Oak UPS where there are nice people. I went THERE and Troy saw the same problem in printing my return label. He was patient and figured out he could take a picture of the label on my iPad, enlarge that, and print it. I had had several negative experiences at the Birmingham UPS and even told the wonderful Fed Ex lady I DREADED going there because the majority of the staff were so toxic. One time this employee told me "We don't print labels" in this really bad for business tone. I live closer to the Birmingham store but would gladly drive the distance to the Royal Oak Store.
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June 2022 by Natalie Erskine
I go out of my way to ship at this location. The staff is super friendly and there is almost never a line (if there is, it moves fast). So much better than USPS!