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November 2023 by BigBag ofGoodies
Won't go anywhere else, honest people and they stand behind their work. Customer service is top notch.
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November 2023 by Alex Smith
It is very uncommon to find a repair shop that takes the time to listen to you and your needs. When we had trouble with my daughter’s transmission and called around to find a shop I was fortunately able to talk to Alex. He was very professional and I felt he was truly concerned about my daughter and her vehicle. When I told him that she was broken down his first questions were is she in a safe place and do you need me to send somebody to pick her up. I was blown away that he was more concerned about my daughter and her safety than he was about just getting the job. Once we had the car brought in he made sure to keep me updated throughout the repair process and he gave me options and explained the benefits that came with each of those options. Since the repairs my daughter’s car has been running great and shifting better than it ever has. I was also happy to learn that they do more than just transmission repairs and can take care of all of our families automotive repair needs. When I picked up the vehicle he told me that if there were ever a problem with my vehicle or service at his shop let him know so he could make things right. Good customer service nearly impossible to find and this place takes it to the next level and has earned a customer for life.Service: Transmission
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September 2023 by Pino C.
Extremely dissatisfied and disappointed. Took my F150 because my transmission was slipping. They quoted me $6,500 to replace the transmission but wouldn't provide me with the estimate. I took it to Downriver Transmission, who a friend trusts, where they found the transmission fluid was low due to a corroded line and transfer case seal. They also replaced the bushing and U joints. All for under $1,500. More than 1,000 miles later it's running great and doesn't need a transmission. A Plus didn't mention checking the fluid level or the line, etc. At best, this seems negligent for not checking the level. At worst, they would have replaced a transmission that didn't need to be replaced then maybe found the other stuff. Yes, it was inconvenient but totally worth it to save at a minimum $5,000.
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September 2023 by Carl Hein
Absolute best customer service I could expect. This is my second time using A Plus for transmission repair and I could not be happier with their work and communication. (The last repair was almost 20 years ago on a different vehicle - this was not a repeat repair.) Everyone I asked about where to take my transmission for work suggested A Plus and they were all correct. I appreciate Matthew, the service techs, and the owners for ensuring a quality experience!Service: Transmission
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August 2023 by Brian Williams
What an amazing experience…again. I just picked up my 1972 Cutlass Supreme and couldn’t be happier! This is either the 11th or 12th transmission they have done for me. Just this year they have also rebuilt the C6 in a 77 F150 2WD and the transmission and transfer case in my 78 Bronco 4X4. I really appreciate them taking care of my classics, but they’ve also done the transmissions in my late model Ranger 4x4, Cadillac STS4, Charger RT AWD and more. They have also done brakes, air conditioning, etc. for us.No one wants the expense of a car repair but when I pay for my repair, I feel I’ve gotten great value and it always comes with amazing customer service. Did I mention that I go out of my way to use them? I live at least 45 minutes away and when I’ve been stranded, I’ve had vehicles towed long distances just so I’d have the piece of mind that comes from doing business with someone I trust.Good luck with your repair. Tell them Brian sent you. It won’t be the first time they’ve heard that. ;-)Services: Transmission
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August 2023 by Paul Taylor
I can't say enough good things about A+! They've earned our trust over sixteen years, and three cars! They are prompt, friendly, highly competent, and straightforward! If your budget is tight, they'll do what they can to help you. Two thumbs, WAY up!
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August 2023 by Kim Simon
This is the most honest company you ever find. There integrity and quality of service is second to none and I would recommend them to everybody in Livingston County and beyond
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August 2023 by Brian W.
What an amazing experience...again. I just picked up my 1972 Cutlass Supreme and couldn't be happier! This is either the 11th or 12th transmission they have done for me. Just this year they have also rebuilt the C6 in a 77 F150 2WD and the transmission and transfer case in my 78 Bronco 4X4. I really appreciate them taking care of my classics, but they've also done the transmissions in my Ranger 4x4, Cadillac STS4, Charger RT AWD and more. They have also done brakes, air conditioning, etc. for us. No one wants the expense of a car repair but when I pay for my repair, I feel I've gotten great value and it always comes with amazing customer service. Did I mention that I go out of my way to use them? I live at least 45 minutes away and when I've been stranded, I've had vehicles towed long distances just so I'd have the piece of mind that comes from doing business with someone I trust. Good luck with your repair. Tell them Brian sent you. It won't be the first time they've heard that. ;-)
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July 2023 by Phil Scott
Another service center recommended A Plus. I dropped our Jeep off at 2pm on a Thursday and they completed the work by Friday at 2pm. I'm not sure if this is normal for them, but it made my wife and I very happy. They provide great feedback and and excellent service.I highly recommend them for auto repair needs. If I ever need their type of services again, I won't hesitate to use them.There's a reason they have such a high Google rating, it's because they're good, very good!Edit:July of 2022, we had some rear-end work done on our vehicle. This year we had an issue out of state, that required some attention. When we got back to Michigan, I sat down with the manager Alex to review the issue. Our meeting could not have gone any better. He and the company are extremely professional and loyal to their customers. I couldn’t be more pleased with this organization and the outcome.Thank you!Service: Auto maintenance
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July 2023 by Brandon Hampton
Everyone there is super nice and helpful (John is the man). My car is always taken care of and I don’t need to sell a kidney to get my car(s) fixed. Everyone is so patient to answer any questions or concerns you may have and if you don’t understand anything they are more than welcome to take the time to explain everything to you. I’ve never experienced anything like it with any mechanic shop in all of my years. The only place to go in the area. Also provided courtesy rides for drop off and pick up. What service. Love this place.Services: Transmission
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May 2023 by Ed Pachota
Recommend A Plus for all their services, since a customer from the early 1990’s.Recently in May, I asked for complete maintenance on my sedan with 100k, so I could sell it to my sister. The estimated $3k work came in under budget. They reassured me that my brakes with 40k were good. They recommended that the 150k serpentine and rear shocks would need to be replaced in a year or 2. Fixed a corroded wire to an oxygen sensor at no charge. Usually have the throttle body and injector maintenance done at the dealer, but decided to have it done here. Found struts with 100k not leaking, but said they would cause increased wear on my new tires. Always replace brake fluid after 50k, but they explained the pH and water contamination not present. Guess my previous brake fluid was not tested at the other place. My maintenance is old school, so I like to learn. Spark plug cost was less than the book price. Since never had to top off oil before, they found a new oil leak in the valve cover gasket, which I would have discovered a couple months later with a warning light. surprised that all this work completed in 1.5 days.Always was satisfied with transmission service and other fluid changes. 3 years ago, I kept adding more mechanical work to my 2 previous SUV’s with 100k. At that time they replaced an obscure part of the suspension that the tire store had missed in my SUV, also selling to a relative. Sorry this is so long and detailed, but that is how I treat my autos.Services: Transmission
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May 2023 by Dill
This place is fantastic. Fixed my car, diagnosed future problems to be aware of, and helped me out when I had other problems later on. Great service, always friendly. They came recommended to me by 4 other shops in the area and it shows.
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March 2023 by Anthony Hanvey
Changed my oil promptly and provided courtesy rides to and from the shop. Gave me a recommendation of a better option instead of charging me for diagnosis and then recommending the better option. I would recommend this shop for anyone. $120 for labor is not too bad for a transmission place
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February 2023 by michelle king
I took my vehicle to another repair shop that wanted to charge me to fix everything that was supposedly wrong with my car including transmission which is what I brought it in for on a warranty $10,000 and told my warranty company I caused the damage to my transmission so they denied it being covered. So took it to a plus and they fixed the radiator which the other place had to of did something to because it wasn't leaking coolant when I dropped it off to them, found I had a misfire and needed a solenoid replaced before they could even find out what is going on with transmission now they are working with warranty company better because everything the other place said was completely wrong. They are honest and fair and very friendly as well, I won't go anywhere else ever again.
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February 2023 by Jon Tye
Positive experience with my service on my vehicle. Knowledgeable associates, took good care of my car. Pricing is good and they were able answer all my questions before and after.Will return for future services.Services: Auto maintenance
