-
March 2024 by Ray Newsome
Very rude and unprofessional woman at the window she needs training for customer service didn’t want to help and had a very rude and disrespectful attitude
-
March 2024 by SKR ALUCARD7u7
They deserve a good complaint and even more so for losing my important papers that I have been waiting for for weeks and they never arrived.
-
February 2024 by Marylu Gutiérrez
Bad service the lady there is working like if she don’t get paid with a bad attitude gives you dirty looks and is not friendly with customers
-
December 2023 by celeste arriaga
Deserves 0 stars ppl here are lazy ash they spend their time talking in the back and then were rude because I wasn't on time to my appointment but I arrived 15 minutes early. Terrible service I don't recommend this location at all.
-
December 2023 by shafal Nasser
Had me waiting 40 mins while they chatting in the back. It was like it was around there lunch break or something. It was at 9:00 a.m.. never coming back here again.
-
November 2023 by C P
They say they open at 8 but when you get there no one is on the booths and you can hear them in the back. Once they attend you they do so with an attitude....this is unacceptable behavior
-
May 2023 by Bobby O
Too many things to put on here. Slow service at the Post office...so slow that I got a $45.00 parking ticket while I was inside! Never know when my mail is coming very inconsistent delivery times. Outgoing mail doesn't get picked up. Get other peoples mail. Left a box of food donations, they delivered my mail and left the box on my porch clearly marked (Post Office Food Donation). I use this location as a last resort because of all the issues I've experienced and that's a shame because it's close to my house. I've been to several other Post Offices and they all run smoothly.
-
May 2023 by Abdo Abdulla
Bad attitude, and kept asking for more documents every time we got them she'd ask for somthing else.
-
April 2023 by Marcella Perez
Will mark packages as delivery attempted but never actually delivers the package twice in a row now and no explanation
-
March 2023 by Detroit Bootblacks Provided by the Draper Family
Mr. Rodney went above and beyond in helping to address my concerns. I appreciate your efforts! Great customer service!
-
March 2023 by Nolan Turner
WORST USPS. THEY PRETEND TO DELIVER PACKAGES AND RETURN WITH THEM BECAUSE THEY ARE LAZY
-
February 2023 by Venise Elledge-West
All I can say is that I hope and pray my child receives his passport. I scheduled an appointment for 8am today which was booked days in advance on the USPS Gov website for the Springwells location in Detroit. First clue, I tried booking an appointment 50 miles away from this location and couldn't get an appoint in the month of January except for this location. My husband and I arrived at 8am. Doors were locked and lights were dim. My husband walked around back to signal one of the postal workers that we had an appointment at 8am. The postal worker proceeds to tell my husband that the office opens at 8:30am. We informed the postal worker it states on the website, doors open at 8am in addition why would you allow us to schedule an appointment for a time you are not open. Well, finally, at 8:07 am, manager opens the door for us and states she was sorry and a truck was late then proceeded to walk away enters her office and closes the door leaving us at the counter to wait on a representative. A representative appears behind the counter with an attitude and processes the passport application. She appeared lost and fumbled through the transaction and said we were all set and handed me a receipt. I have no confidence in the rep and how the transaction was handled. This was my first visit to this location and my experience was pleasant at all. Rude staff and unprofessional. Stay away from this location and certainly don't arrive at 8:00am which is when they open. You won't be a welcomed at all.
-
February 2023 by Kh Kh
I was there today the lady in front she so nice very helpful
-
November 2022 by El hijo Del rio
One of a few locations in Southwest Detroit that desperately needs a bilingual staff memeber the other is on livernois for the many Latino patrons that are spanish speakers including where the post office is located it should be a automatic no brainer! So tired of seeing people struggle to communicate. I can go to Dearborn and they have Arabic speakers working the line so this is baffling to me. And disheartening. Desperately trying to figure out why Dearborn can have someone that speaks Arabic on hand but Detroit can't have anyone that speaks Spanish.
-
August 2022 by Genki Li
Mail carriers are lazy and sorry. They lie all the time not to deliver my mail. They lied today 7/7/22 that my dogs were outside when they attempted to deliver but my dogs go down for naps at 1 and they were sleeping indoors when the lazy carrier claimed she couldnt deliver. Either do your job or quit. Post office is lousy
