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June 2025 by joanna seife
If you are considering opening an account with this bank DONT!! They are the worse bank you could possibly choose! They do NOT care about you or anything you have going on in your life if anything they will kick you while you’re down and laugh in your face. I’ve waisted 8 almost 9 years with this bank DONT do it!
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April 2025 by Jessica Jaworske
If I could give 0 stars I would. They approved a loan for an ATV for my husband and I through a dealership. We have outstanding credit, but were given a higher interest rate. We were unaware that if we secured financing through them directly instead of going through the dealership our interest rate would be significantly lower. I only found this out by seeing their rates on their website when I was attempting to create a log in to manage my loan and payments. I called them to look into adjusting the rate. The loan officer I spoke with on the phone was extremely rude and unprofessional. She explained to me that we would have to pay down the loan 6k for them to be able to refinance it. After explaining to her that the company just approved the loan for the amount it is less than a month ago and that this seemed to not make any sense that all of a sudden they are saying the machine has 6k less equity in it, she got indignant that of course she was the end all in this decision. I asked to speak with a manager, and she basically neede to restate that she was a loan officer and her department made the decision. Just completely rude and unprofessional. I feel this was not managed well and seems extremely unethical in practice the way this loan and the interest rates were handled. Do NOT finance or work with this company in any way.
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February 2025 by Paul Strahle
Excellent tellers super friendly always very helpful
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February 2025 by Ronald Ashford-Tate
Horrible customer service
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January 2025 by Neal Feldpausch
The staff is great, and MSUFCU has always been good to our family. Member for about 18 years. Easy to work with and helpful. Had loans and car loans and checking and savings accounts. My kid has one there. Can't say enough positive things.
The new era in banking is different. Yes, there are now kiosk and check in tablets. Once you learn how to sign in its easy. And I've never waited longer than a few minutes as most would standing in a line at a financial institute. Be safe friends.
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January 2025 by Eryn Laskowski
I’ve been a customer with MSU credit union for almost 10 years. I’ve had two attempts of fraud on my account, and MSU has always caught it. They personally called me right away. I now live over 100 miles from a MSU credit union and still refuse to go anywhere else. Last week I made a mistake with my card. I called them and didn’t have a wait time. I spoke with the nicest human who figured out my issue within minutes. 10 years and have always had a great experience.
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December 2024 by CJ Krause
Been with this place since I was 18 and I'm over 40, the new way they take people is the dumbest decision they could have ever made. Everything takes 10x longer then it needs to. I would recommend any other credit union, and I'll be switching mine as well.
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December 2024 by Olia
I have had a few very quick and good experiences with this brunch. Recommend!
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March 2024 by Benn Nethaway
There is no good reason not to be a member, join and see just what your neighbors are talking about, they are all about service and not fees. I love my MSUFCU.
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March 2024 by Kris Jones
This stupid new teller thing has got to go. I just want to go in and make a deposit or withdrawal and leave. I don't want to sit and wait and have meaningless chit chat with the "teller" when they finally come out and get you after they are done talking with other MSUFCU employees. Fix this or I will simply go to another financial institution. Also, I like how they say "thank you for the feedback" yet they do nothing. I have tried to contact the President several times and they wont let me get through to her. I don't now if they realize this, they work for us, not the other way around. Also got an email from an employee and had their personal pronouns. Stop it with the virtue signaling and get back to work and have better customer service. Terrible. Also, I have banked with them for 24 years. I finally opened an account at Eaton Community Bank and I HIGHLY recommend them
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January 2024 by Matthew Mekhayel
By far the slowest branch. Bring back the teller line. This design is incredibly inefficient on top of the employees at this branch being the slowest.
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January 2024 by Molly T.
After 18 years of banking with MSUFCU, I've finally had enough and I can't wait to close my account! I have several automatic deposits and withdrawals scheduled monthly for the account, but as soon as i get a chance to move everything over to my new bank, I will be happily closing my account. I cannot think of a single reason to use this bank instead of one of the big national banks. The cost to send an international wire transfer is $50. Chase is $5. You can't complete the wire transfer online, even if it is to an account which you have previously transferred money to. You cant even save the account details. You have to compose a message in their internal messaging system writing all of the banking details in the body of the e-mail ad then follow up via telephone to make sure that it goes through the next business day. Chase has you add the recipient's details for future use and allows you to complete the transfer online in about 3 minutes. And as an extra bonus, MSUFCU doesn't even use the real time currency conversion rate used by literally every bank in the world. They skim a small, but noticeable amount for themselves as a hidden fee. The person I spoke to on the phone tried to downplay this as "we don't use the google rate we use this other source". There is no google rate. google allows you to check the rate reported by every financial institution and news source in the world, and their rate is just the actual rate + a fee. The person i spoke to even admitted that it was in fact a fee when i pressed the issue. Add that to the fact that they refuse to integrate properly with Zelle and so as a member you have a $500 per week limit to transfer with Zelle compared to $2500+ at other banks and no tangible benefits that are not available from other banks, there is literally no reason to give MSUFCU your business. I'd advise anyone banking with them to scrutinize any fees they have in place for any type of transactions. It stands to reason that if they are gouging on international wire transfers this brazenly, they are probably doing the same thing for other services.
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January 2024 by Shannon K.
My father passed away on December 20th your credit union came and picked his vehicle up on January 6th when it wasn't due to be turned back in until January 10th at the dealership. Your credit union decided that I could not have any of my belongings out of that vehicle or any of my father's belongings out of that vehicle. In that vehicle was my TSA airport badge. Therefore because you did not give me my TSA airport badge I will be taking your credit union to civil court. I will be suing you for my TSA badge. I would not recommend this credit Union to anyone the way that I was treated after my father passed away was unbelievable. I found everyone that worked at this credit Union to be nothing but mean and uncaring.
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December 2023 by Emily Butler
I normally love this bank but I'm leaving a 1 star review so they see this complaint and fix it. Your wait times with your new teller system inside are absolutely horrible. I have to essentially plan my entire day around making a transaction at the bank. I've been here almost half an hour now just waiting to make a withdrawal. Like this is horrible. And it's ALWAYS like this whether there'd 5 people ahead of me or 15. You need to fix this system. Either that or increase your atm withdrawal limits so I don't need to come inside because I'm not doing this anymore.
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October 2023 by Ryan C.
Poor policy in regards to fraud. Poor customer service. Would not recommend to anyone.
