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March 2024 by Dean Frowen
Very good service helpful
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February 2024 by Stacy Davis
The two young men I some with were very kind and knowledgeable about my car situation. I was satisfied with my service.
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February 2024 by David Brown
Pretty good job
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January 2024 by Taneisha Deans
Back in October, I took my suv in for the 2 oxygen sensors to be replaced and an oil change. At that time, I was satisfied and I really like the customer service. Fast forward to 2 weeks ago, my car cut off when I was turning into my parking spot and I have been hearing knocking in my engine. 1200 miles after my visit, my car was low on oil engine fluid. So, I took it to another shop as there was no leak with my car. Basically, my oil was not changed and I was using the rest of my oil from my last service. I could have almost blew my engine because of this oversight. I will not be taking any of my cars back there. Which is sad as I thought they were trustworthy people and did good work. As I have been taking my cars there since I moved to Michigan almost 6 years ago, but now the quality is not as good. Such a shame
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January 2024 by Katherine Murphy
Sat for 5hrs to install tires and service i.s still not complete.... finally took it somewhere else to loosen lugs after the 4th try and I still have to return to get my tire put on..the 1 star is for the manager because he was really nice...but my rims are now ruined.
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November 2023 by Susan Suarez
I do not recommend Monroe auto service reason I am saying this is because I had a went there to get my brakes checked because they were making noise. I was told that my brakes are good that they are trying to mount to my rotors they had removed all 4 of my tires rotated them without my permission. I was on the freeway My steering wheel started to shake, so I called Monroe Let them know I went back up there and the guy was like your tires are unbalanced. They need to be balanced and it’s a $30 fee per tire I told him I should not have to pay for that. I did not ask you to rotate my tires plus on top of that. I need an alignment after my tires are balanced so an alignment I was told is $120. so altogether $240. That I should fix because of them
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August 2023 by Karen Henry
It started out rough. I got there at 9a I was asked to come back in 1.5 hrs. Came back they pulled my car back took the tires off.I went in because of the maintenance light which was not on when I got there. Did have brake and turning signal light replaced. The second man that assisted me. Made sure we were on the same page about further work on my car., invited me back if the light comes on again. Cleaned off battery.I suggested an employee girlfriend should not be allowed in work area while their car was being serviced.
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August 2023 by Christina Kempley
This was the only tire shop open in my area when I got an unexpected flat. The awesome spirited young man with locks fixed my flat in 15 minutes joking with me the entire time. He made the entire experience go from dreadful to lighthearted in seconds. They were ready to close and stayed open until I was all fixed up. They have my tire related business from now on.
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August 2023 by Upchuck
Chris, Lavelle and Jeffrey did a great job on my SUV, they had very good learn
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June 2023 by Delano Covington
I was helped by Lavelle, Rob, and Wayne. They were very helpful and knew what they were talking about. Much appreciated.
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June 2023 by Lenora Rhodes
I told them a little about what the car was doing and he also wanted to run his own diagnosis ..ended up letting me know everything else that was wrong with the car and never fixed the problem I came for.. $950 for the car to still not work I would never come here again...But I should’ve known after seeing three different management. If you have another option to get your car fixed, take the other option because this is a joke establishment. I wish I could give 0 stars as an option
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June 2023 by Natalie Whatley
My mom was just there to have work done. They told her that her brakes where bad -that’s it. While she was driving 2 days latter her tire started smoking. She took it back & they said it was her calibers. She asked them why didn’t they say that the first time she was there. It wasn’t until she asked for an inspection did they say the caliber(s) was bad. I would never take my car there for an inspection because it appears that they do half work… oh & they left a hook under car that caused loud rattling.
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June 2023 by Jessica Koteles
The manager Chris went OUT OF HIS WAY to drive to ANOTHER STORE to get ME rotors because he knew it was UNSAFE for ME TO DRIVE! I am so grateful for his act of kindness to allow me to drive safely to my vacation. I have never felt like I was in such good hands with a mechanic until now. The brand doesn’t make the store successful It’s the people who work there! 10/10 I am coming here for any of my tire, brake, oil changes or any other needs going forward!
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April 2023 by Willie Salter
The Staff and Mgr Chris were excellent in the repairs.
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March 2023 by Christine Morrison
Update 3/25/2023..... went from 5 stars to 1 stars..... not sure what has happened to this place but I'll NEVER go here again. Scheduled appointment, brought car for same day brakes and oil change, was told they weren't sure if they could get me on due to people "not answering their phones". Was asked to call back in a few hours. When calling back, spoke to a different person and they kept debating on if they could take me in and ended up saying it would be better on a different day. Now I've wasted an opportunity to take my car to a legitimate business who would actually want to work on my car. If this is the way they're operating, I highly doubt they'll stay in business much longer!!!!!
