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November 2023 by Marc K.
Recently won/bought a small fragile painting (over 100 years old) in a DuMochelles auction. The auction house provided a link to Pak Mail and my experience could not have been more positive. Leonardo & Bob communicated the quote & timing expectations. And the painting package arrived well-packed and beautifully/safely intact!Very recommended!
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July 2023 by Eric hoffmaster
Amazing people. Great packing. If you're in Detroit and you need something shipped this is the place to go!
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July 2023 by Charles Grace
The hours at this particular location were different from the ones posted online plus the business was not facing the main road and there were no good indicators that point in the right direction ?
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April 2023 by Brittany K
1st time coming here to print out a return label and Leonardo was so helpful. Thank you However I'm sure this location gets thjs all the time but the parking there is kind of impossible. Otherwise great place to ge your stuff shipped quickly.
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April 2023 by Patrick McDonald
Showed up almost 10 minutes after they opened, door locked. Somebody was clearly there too and saw me, walked away.
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March 2023 by Adam Stearns
Leonardo packed a painting for us to ship to UK- competitive price and quick to respond to emails. The courier company (nothing to do with Pak Mail- we arranged it ourselves)- managed to lose the package, and Pak Mail were very helpful in providing descriptions of the packaging to enable it to be found.When it finally arrived, the packaging was excellent and very robust, no damage to the painting.Would definitely use again if we have to ship from Detroit to UK.
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March 2023 by Google user
Leonardo packed a painting for us to ship to UK- competitive price and quick to respond to emails. The courier company (nothing to do with Pak Mail- we arranged it ourselves)- managed to lose the package, and Pak Mail were very helpful in providing descriptions of the packaging to enable it to be found.\\nWhen it finally arrived, the packaging was excellent and very robust, no damage to the painting.\\nWould definitely use again if we have to ship from Detroit to UK.
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December 2022 by Jay Cassel
Pak Mail Ferndale did a superb job for me: collected the artwork, packed it brilliantly, and arranged shipment promptly. This is my second experience with them and both times I have been very impressed. I would happily do business with them again.
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October 2022 by David
I used them to send a gaming computer overseas. I figured they were experienced at packing expensive things and getting the item to the destination safely and not damaged. Boy was I wrong on all accounts. Not only did it cost me about $1500 but also another $200 in import fees. On top of that the monitor was damaged to the point it’s useless and the computer itself was as broken with CPU rattling around in the case. Very Poor packing job for $1500. I should have shipped it myself. For a company that says they support service members, it’s a lie. I would give zero stars if I could. DONT USE THEM. Ship yourself.
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September 2022 by M Daubenmeyer
I forgot to add something to my pre-labeled UPS box. They wanted to charge me a dollar for 1 strip of tape. Use The UPS Store next time don’t waste your time with this Pak Mail location.
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January 2022 by Justine Emerson
I was super excited to finally find a place I could drop all my returns at once. However, I went to this location at 12 when they were supposed to open, knocked on doors, Rang what looked like door bell, called multiple times and waited until 12:30 with no answer despite light being on inside and their hours saying open. Super disappointed, but after reading reviews it looks like I wasn’t the first customer with this issue. Hoping to give them a second chance and have better luck this week.
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January 2022 by M Daubs
I forgot to add something to my pre-labeled UPS box. They wanted to charge me a dollar for 1 strip of tape. Use The UPS Store next time don’t waste your time with this Pak Mail location.
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September 2021 by V A (Vince)
I thought Pakmail is supposed to make things convenient as a drop off location... But with hours of 12-6(update) and closed on weekends makes for 0% convenience.. I will stick with CVS or the UPS store for drop offs! Update: Might consider using once they have feasible hours.
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January 2021 by Shawndre Marshall
Called to check on the notary services they offer and was lead to believe that they in fact offer these services, when I arrived I told that they don't offer notary services. Thanks a lot for the inconvenience. Update your phone service
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December 2020 by Marcy Forta
I took my package in on Friday and left it. I received it mailed back to me, not the address on the label on Sunday!!! Now, I have to go back in the store to drop it off yet again as it wasn't mailed as per the actual label.
