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February 2024 by Marco Feld
Bad service. No communication. Had a cheap phone repair store vibe. (Update) It got worse... Remember when I said no communication? Well I asked multiple times how much the down payment was and they INSISTED it was only $60. A week later I'm charged a $260 deposit. I'm furious.
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February 2024 by Krysta Alexandra “RawCheewawa”
I've been to this place multiple times and every time it seems we're just handed off to someone who barely knows what they're doing constantly needs help and ends up causing more problems without even solving the issue at hand. We were forced to upgrade our account in order to upgrade our phone only to be told after the fact that there would be extra charges on what was supposed to be a free upgrade as told by customer support and then told again that we'd have to get a hold of customer support to roll back our account. Employee just blames it on the system but if the system is the problem then we're going to be looking into other service options.
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January 2024 by John
Was greeted when walked into the door. They had answered my questions with professional and quick response. Store is clean and well laid out.
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January 2024 by Bev Parrish (Shabby)
It ok going back for wifi
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December 2023 by inobemhe friday
Nice place to shop phone well trained staffs they all answer your questions one after the other
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November 2023 by Seanna J
Tazz was amazing! Great service and deals! I will surely make all my T-Mobile purchases from this location. Great store!
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November 2023 by Drew MacColman
I called this store to request assistance with a few questions regarding my T-Mobile account, and the individual I spoke with was very rude. They hung up on me before I could finish asking my questions.
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October 2023 by Abdul Nahid
I bought an iPhone here and the sales associate Prithom made this a seamless experience. Very knowledgable young man of character. The store was very clean and the employees are very friendly
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October 2023 by Mahdee rahman
Excellent experience. Been to a few T-Mobile locations and this is one of the better ones. Prithom explained throughly what will be in my bill as well as got me a great deal on a new ipad.
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October 2023 by Javedur Rahman
Amazing customer service, first t-mobile store where I don’t have to worry about getting scammed. Very honest worker, especially prithom, honest and knowledgeable guy
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September 2023 by Lisa Blackwell
I accidentally hit something and could not get emails, etc. My cookies were blocked. There were 2 reps. helping one lady with a wifi box, after waiting for 6 minutes the third guy comes out to help. He didn't touch my phone, didn't try to assist me, told me to turn my phone off, and restart it. Maybe that will help. SMH... It didn't. Took phone to 8 mile and Dequindre and the rep. there helped me out and taught me what to do if it ever happened again.
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September 2023 by Rumana Rahman
Drove all the way there Google says they are open till 8 pm they closed at 7pm (printed sign on door) Retail person saw me at 7pm ish did not even acknowledge me. I went there as I called 1800 number 7 times and still can’t log in to my account.
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August 2023 by JM
Bait and switch. This place stole my phone. I brought my phone from Verizon and traded it in on a new phone with a new family plan. We were told our plan would be $180 after taxes. 4 days later they called me and said they messed up and my bill would be $237 per month. I called Verizon and they got me better phones for $200 after tax. I cancelled the T-mobile plan and brought the phones back and paid $70 per phone for a total of $280 in restocking fees. T-Mobile is telling me the phone I traded in is no longer available for me to get back and that there is no value to it and there’s no chance of getting anything for it. I would stay away from T-Mobile, and I wouldn’t deal with this shady location that seems to pull bait and switches.
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July 2023 by Dee Hall
Staff was great and professional. Need more help.
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July 2023 by J D
Best experience I've ever had at a T-mobile store. Very helpful and fast. Answered our questions, had what we needed and were very professional.