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February 2024 by Ty Walker
Mariana was so helpful and kind
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December 2023 by Sughnen Yongo
Party City,I was attacked, verbally assaulted and racially profiled today (12/16/2023) around 4:00 pm by a “manager” at your store. Unfortunately, in my hurry to leave, I forgot to take down her name.This is the first line of action I am now forced to take regarding my experience at your store.This incident happened when I came in to get balloons inflated for my kids’ party. I had called ahead of time to let them know that I was bringing in balloons for helium. Three of those balloons were bought at your store, and the other was from Target. I was informed you could fill the balloons I bought at your store with helium for free. I called three times ahead of time to make sure I could get in and out because I was in a rush.The person who spoke over the phone with me was nice enough and even when I dropped the balloons, they were decent. I offered to bring in my receipt and they said it was not necessary to do so.I came back in a few minutes later (4:04 ish pm) to pick the balloons. I walked up to the counter where the “manager” was, and beside her was another employee filling up the balloons. Immediately she saw me, her attitude became confrontational, rude, and vile. Without any word of greeting, she began to question me about the Target balloons and rudely asked to see my receipt as she sloppily chewed on gum (or candy) and rolled her eyes at me. I could not fathom any reason for her disgusting, aggressive and ghetto behavior, so I asked her: “Is there a reason you are being rude to me?!?”She stated that she was not being rude and then proceeded to sloppily and rudely say: “I don’t even need to do this (inflate the balloons) for you,” and I sharply told her that she could not speak to me that way as she was being rude and unprofessional. She then ordered that the employee filling up my balloons stop filling the balloons and then she tied whatever was left of the uninflated balloons and aggressively threw the bag at me (and it hit my hand.) Please check your footage (hopefully it hasn’t been tampered with.)I said that I would be reporting the incident to the corporate office and because she felt like she was important, she told me to look on the website for the information.I have decided to leave this review, but will be taking other actions to make sure this doesn’t to happen to someone else, especially a minority.As I left the store, she mockingly yelled out to me: “Bye Sweetheart!!!” As she popped a piece of candy in her mouth with a smirk on her face.I walked a few steps back and told her not to call me “sweetheart,” and she proceeded to yell it out again to me in a baiting way. The other workers and a few customers looked on.She was looking for a reaction from me and perhaps looking for me to get into a physical altercation with her so that she could call the cops and cry victim, but I had two kids who were hoping for a great birthday, so I didn’t fall for her bait.Party City team, if you are going to employ employees who believe they are racially superior, at least pay them to not show their colors.This girl was truly unhinged. One can only hope she was not high on anything, because that would be the only reasonable explanation for such a repulsive exchange.I was harassed and experienced distress because of this angry, aggressive, hostile and incompetent “manager”. Perhaps this employee might be related to the owner in some way and that is why she felt so invincible, however, things like these put a liability on your company.This is 2023 and it is unacceptable that companies are still employing RACIST people with a lazy approach to diverse customers.This is why the media covers incidents like these because people are getting bolder… I called the store back after leaving, and asecond manager picked and stated that one of the employees at the branch was biracial, therefore nobody could have been racially profiling me and they wouldn’t be speaking to me further.This incident was disgusting, and shameful. Do better. Really.
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December 2023 by Angelic Houston
We got there pretty early. The reps were very nice and helpful.
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November 2023 by Laura Houskamp
Very slow service. Employees talking instead of working. Very unfriendly as well. Plan to find another spot for party needs and balloons. I used to be a regular customer.
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September 2023 by Brenda D.C
Cust service here is excellent but not as many items as the one at 28th st .
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August 2023 by Kendra Kolehouse
I just want to get in and back out asap... music way too loud and freezing in there. It's hard to plan a party when you just want out of there
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August 2023 by Kateri
Getting ready for my birthday party and they had everything I needed and more
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July 2023 by Kylie White
Emily was an ABSOLUTE LIFESAVER when I stopped by earlier this week in search of party supplies and—strange for June, I know—some foam tombstones for my friend's birthday celebration. After mistaking me asking for "gravestones" with "rave stuff," which was due to hilariously bad pronunciation on my part, she was happy to go in the back room and scrounge up two tombstones that were absolutely perfect for the occasion. She well and truly saved the day!!
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July 2023 by Hannah
Nice to me even though I popped in a half hour before close.
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May 2023 by Mr. Kelly Covelli
Helpful and friendly staff. Clean store with plenty of options
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May 2023 by michael moore
Always has everything you need at good prices from smiling faces!
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March 2023 by Sue Inman
Staff is very helpful and friendly always! Store is clean
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March 2023 by Katherine L
Closed early in front of 2 sets of prospective customers. We ended up going next door to Hobby Lobby and got what we needed for half the price. I get that having last minute customers is frustrating but we drove 15 minutes to get there and to see them hurry to lock the doors in those people's faces was really unprofessional.
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February 2023 by Alicia “Ali” Stone
Party City always has fun stuff for any party! Dishes, candies, decorations & even costumes!
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January 2023 by Staci Dever
Had a baby shower today and ordered balloons from Party City in Grandville. Our delivery drivers beat us to the venue by about 10 minutes and was willing to wait until we arrived. The balloons were beautiful!