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February 2024 by MARK MAKI
Awesomeness
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January 2024 by Craig Davison
I recently purchased a new Yamaha from a different dealer for my wife and we were in Hancock for our first ride. The snowmobile had immediate problems and M&M Motorsport dropped everything to diagnose and repair it same day! We also were able to rent a snowmobile for the afternoon and enjoy our trip! I’d like to thank everyone that helped us and give a big thumbs up to a very professional dealer! Highly recommend!
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January 2024 by Carson Jarecki
I do not recommend that you use M&M Power Sports for rentals. I was planning to visit the Keweenaw and through my research I found M&M to have a good rental option, a two seat Yamaha RMAX 1000. I booked a rental for Sunday Oct 15th, and arrived that morning to find out that they are closed on Sunday. We called several times, walked around the property looking for any left behind notes, or any info whatsoever on what we needed to do, but were incredibly disappointed to find that there was nothing. We tried waiting to see if anyone would arrive, but once again no one showed up. The availability of a Sunday rental implied the ability to have a Sunday rental. As a last resort we sent an email to Chad found on the M&M Facebook page, we got no response. Luckily we were able to change our travel plans and returned the next morning. This is where the red flags started. We walked in, met someone and explained our situation. Whomever that was began using vulgar language, not a very professional first impression with your customer. We were told that we could bump our rental to that day and were taken to see the unit after paying the remainder of our rental fee. There was no offer for a discount or anything that could have helped make up for the inconvenience of not getting our rental on the day we booked it for. We were given a fairly new RMAX. I noticed the machine had no ORV tags and was told that it was no issue, to take it, and to call the business if we were stopped by the authorities. We were a bit discouraged by our experience so far but were invested and still excited for the day ahead. Out on the trail there was a severe miscalculation and the machine was rolled, we both walked away uninjured and were able to continue. We take full responsibility for the accident. The damage was not the problem, it was how M&M dealt with our predicament. We arrived back and explained what happened, they said they would examine the damage and send us an invoice. We left them with a photocopy of a driver’s license and credit card. We then came to find out that the machine we were rented was already sold to another customer by the dealership, in our eyes they were not at liberty to rent that machine to us. Even if they were, they should not have sent it out on behalf of protecting their other customer. That explained the no registration nor mention of insurance on their end. We were told that the gentleman that purchased the unit had bought it because it was such low hours and so clean, I feel bad for that man. I hope M&M disclosed that the machine was involved in an accident. We left somewhat stunned but extremely grateful that we were both uninjured. The next day during the trip home we received the invoice for the damages. The total came out to almost three thousand dollars, a shocking number but not entirely unexpected. We were provided a list of all the parts including a rock slider kit because “Lower rocker which is part of the frame is marked up good so we opted for the rocker guards to hide that damage(cheaper)”. Meaning they cheaped out on repairs on the unit they had already sold due to it being so clean. We received the invoice and were told our card was already charged without us seeing the total. This goes against the rental terms of agreement which states: “Should damages exceed the damage deposit, Lessee agrees to make payment in full immediately upon Lessor's presentation of an itemized repair bill”. Yes we were on the hook for the full bill, but charging our card before we knew was a very unprofessional move. It was not the service or the cost of damages that left us so upset, it was how M&M Power Sports handled the situation and resolution of said situation. In our opinion this company is not transparent with their customers and the employees, at least the ones we dealt with, are unprofessional. I suggest looking elsewhere for orv rentals and make sure everything is set before taking the unit. I hope M&M improves their services and can learn from how our situation was handled. We do not plan
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October 2023 by Scott Niska
I have a UTV that needed some drivetrain work and the M&M service department was great to work with. They worked with the manufacturer to get the parts that were needed even though it isn't a brand that they sell, and had it done and delivered back to me in a very timely manner.
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September 2023 by Dan Wiersgalla
Staff was easy to talk to nice and informing, gave me lots of pointers for what I was to look for in the products I was shopping for. Going back for sure. Thanks guys
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July 2023 by Jennifer Bryant
I called several places looking for a tube for my 20 in electric bike. No one had them. I took a chance on the power sports and they had some on hand! Super happy to be able to go ride for Bridgefest weekend! They were not as bad pricewise either! Thank you M&M Powersports!
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March 2023 by Mike Katalin
Can't say enough about this, Great service that's for sure
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March 2023 by Dakoda D Sellers
If you are looking for gear this is THE place to go. Great selection on hand. Have numerous lines and equipment available. Very very impressed with how well kept and up to date this facility is.
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March 2023 by Billy Meckley
me and my buddy went up rented snowmobiles. I've been riding for 15 years. since I was 5 years old. come to find they don't offer rental insurance and both are sleds had problems mine was bogging and backfiring and his was throwing codes we took them back early. don't recommend them. should have some sort of insurance for rental equipment
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February 2023 by Bruce Hill
When renting snowmobiles two things are important. First is quality sleds, second is great customer service. M&M delivers 100% on both! After renting in the UP for many years M&M has been my choice for the last 3 years and is my only choice for the future. Thanks to Chad and the crew, see you next year!
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January 2023 by Annie Scott
The only thing I wanted for Christmas was a 2-up seat for my teenage daughter. We sent both our sleds for service. While working on my sled, the mechanic with the coolest Minnesota accent explained that my wires were melted. (Backstory, we have traumatic experience with vehicles that blow up). The melted wires were close to the gas tank and minutes from destroying the electrical components of the sled. We've met many sled mechanics and M&M has the BEST! I can't rave enough about M&M. This is the THIRD time they have saved us. Thank you, Mahalo Nui.
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December 2022 by Annie S.
The only thing I wanted for Christmas was a 2-up seat for my teenage daughter. We sent both our sleds for service. While working on my sled, the mechanic with the coolest Minnesota accent explained that my wires were melted. (Backstory, we have traumatic experience with vehicles that blow up). The melted wires were close to the gas tank and minutes from destroying the electrical components of the sled. We've met many sled mechanics and M&M has the BEST! I can't rave enough about M&M. This is the THIRD time they have saved us. Thank you, Mahalo Nui.
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November 2022 by Tim Schmidt
Just wanted to say that these people will try to accommodate! I lost a pop rivet on my snow flap couple years back and Radical Randy found the exact black rivet I needed to make the rest of the trip! Even the little things matter? Thanks to all at M and M’s motor sports!
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February 2022 by Rick Marcheschi
Love Chad and his crew always do a great job great shop rivals any mountain shop out west awsome store lots of goodies
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February 2022 by Kenneth Elmore
Bought a used sled from Chad was very professional..had to be one of the best deals I found. Also has a friendly guard dog.
