-
September 2023 by Mental Relaxation
I bought a car from here and told them the wheel kept wobbling when on the freeway. He said we will fix it free of charge. I came to get it fix and it still wasn’t fix. I came there 3 times and informed them of the problem. Well couple weeks later I get in a spin out on the freeway and could’ve died because the tire just came off. I towed it back to the shop. Now they said well the problem is something else and u have to pay. I said I wanted to speak to the manager because I shouldn’t have to pay for something that was never fixed . Well the manager kept doggin! Until today, and he was very aggressive and insensitive. I couldn’t get out a whole sentence before he told me the people at the front desk already answered your questions I can’t do nothing , I got to go. Literally that’s how that went . Soooo DO NOT BUY FROM THIS COMPANY, customer service sucks and I’ve only had the car for 1 month
-
September 2023 by tanyel sharp
My car fell into the lake in the big storm of 2023. I really needed a car to save my job. They gave me a break on the down an sold me a cute car. They answered all my questions an resolved every concern I had. I can't wait to pay this off cause it's actually possible here, an give it to my baby so I can come back an get what I really want!
-
August 2023 by Teryn Nelson
The customer service at Carmen’s is amazing. I can always count on Tony and other staff members to be very helpful. Ive had my 2010 Toyota Camry for 2 years now. My car has NEVER had any issues not even a simple check engine light and it is very reliable. I love that it still runs great. My family is also familiar with Carmen’s Auto now & I always recommend them to everyone.
-
August 2023 by Ariel Wright
I love Carmen’s auto Tony the best he treat his customers as family we are family . He met my kids and my kids loves himI bought a 2011 ford expedition from Carmen’s and I came into some problems with my car went to different mechanic shops and once I called tony and told him everything he got me in within the next hour and car was fixed and was driving better than ever. You ain’t got it all Tony going to work with you he wants the best for you. He going to work with you he want the best for everyone he here to helpI love Carmen’s and the workers there we all family I will always buy my cars from tony .Don’t believe they negative it’s All falseTony the best ♥️
-
August 2023 by Bmo Ty
I’ve been financing my car through Carmen’s Auto Sales for a while & recently my engine was hydro locked, I was devastated because my car is my baby. They were able to replace my engine and be patient with me about my payments & I couldn’t be more grateful for my guy Tony, he’s been more than helpful throughout this process. The mechanics were very clear about the problems on my Chrysler 300s and they fixed everything with precision. If you are ever looking to finance the vehicle of your dreams or need your car fixed please don’t hesitate to come to Carmen’s, I’m beyond satisfied with the costumer service and the work done on my car. Shout out to Melvin and the rest of the crew, this is definitely a 5 star review and I would give them 10 if it was possible lol.
-
August 2023 by Kawon
Tony showed me great hospitality when I went in and purchased my first car. I got right in and right out and it was super affordable! I definitely recommend Carmen’s Auto Sales.
-
July 2023 by Kenya Jones
They work with you for sureee! If you’re late they’re always trying to find way to help out. My car didn’t have any issues and they even gave me a discount on Lincoln truck so I was super happy when I walked out. I saved money and will definitely recommend.
-
June 2023 by Leda Makela
They went above and beyond to help us get into a car. They go out of the way to make their customers happy. Thank you to Tony for getting us mobile and staying late for us. You guys are the best.
-
May 2023 by Shamyra Dalton
I have had my car since last year march. No issue. Tony is great sales man (remarkable). As long you communicate/ they will communicate with you. Melvin is a great sales rep an very understanding. Then we have Nichole is such a sweet heart an make sure you never without being happy. Mark the mechanics always get down to bottom of things rather if it’s a big issue or small issue! Carmen auto sales JOB IS MAKE SURE you have good car that fits you an family & YOUR ALWAYS HAPPY. Great hospitality and good CUSTOMER SERVICES.
-
May 2023 by Kendra Nino
Carmen's help me get wheels when I needed it most. You can truly feel the team work among the crew and you will feel like family here. Thank you Carmen's auto sales and a special shoutout to shorty Nichole.
-
May 2023 by SAUCEGOD DOLOBANDS
Let me start of by saying if you can't get a car with your credit but you have cash and a job this isthe place for you now that being said the owner Tony is a lil bit to hyper for me but he is a man of his word I bought the mustang GT and there was a few things I wanted fix as in the ac wasn't to my liking and a couple buttons wasn't working as they should he made sure it was fixed before I drove off mel was cool and the ladies was all helpful when it came to getting my plates if you going to come here be ready to have some patients and make sure you hold Tony accountable for what he say because he tends to forget allot other than that good place for a car
-
April 2023 by Sydney Haliburton
At 1st they seem like a good place to get a car. They also allow u to do a layway plan so that really sold me. After I put my deposit down of ($3000) I had to wait 2weeks to get my car because they was supposedly getting things fixed on it. They did take some $ off the initial price of the car & gave me an extended warranty for an extra 4 months on my trans. Not even after of week of getting my car & waiting so long to take it home it stared having problems. I Took it to a shop & got a full check on the car & they printed me out a list of problems. Called &’let them know they schedule for me to come in yesterday which was (4-3-23). I was a little behind on my appointment. Ask them to give me a call & let me know what’s going on & let me know if I was going to get my car back that day no call.So today I called today (4–4-23), & Toni, said we have 7 cars getting fix we didn’t call u because it’s not ready yet. Then said call back around 4pm. Seemed like he had an attitude as well which is crazy to me I should be the one with an attitude. Honestly I’m regretting even getting this car really feel like I wasted my $. Please do a through check on they cars before u sign anything.
-
March 2023 by Alisha Clay
I honestly don't know where to start. Everyone here was so friendly and that's rare now days. Nicole and Tony were absolutely AMAZING. Tony by far is the best salesman I have EVER encountered and was so full of life. The energy at this place is unmatched and I love my car. I talked to Nicole as if I've known her for years and our conversation just flowed it wasn't forced. Just talked to Mel on the phone regarding a minor issue and he was great as well. If I could I would rate this place a 10. I HIGHLY RECOMMEND THIS PLACE!!
-
March 2023 by Diamond Davis
Terrible customer service they tell you what you want to hear instead of what you need to hear about the vehicle you’re driving. Haven’t had my car for a whole 2 months and i just had to come out of pocket $710 dollars to get my car fix from another shop. Couldn’t even brake and car didn’t even want to start up. They said they did an oil change and they didn’t my car was left dry no oil almost blew my motor. Then when you take it for them to fix it they can’t give you an estimated day or time to come pick the car up. Never talk to Tony dealing with mechanic issues talk to the mechanic because Tony will sell you a dream date and time and that don’t be accurate. I don’t recommend no one to get a car from this place
-
March 2023 by Gerald
As a retired vet my family and I choose Carmen's Auto Sales. I truly felt like they did a great job on my vehicle! They truly take amazing care of you and stay true to there word. Thaank you Carmen's.