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February 2024 by Jason Smoot
Been a couple times and the sales people go beyond their job duties to help, and the best part for me are the people in the neighborhood always jump in to help.
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February 2024 by ACE Boogie
Shontel and Samon deserve a raise. They were so helpful and polite. When I thought I couldn’t do the job , they jumped in and assured me. There is no job that is to small or to big for them to assist with . They made sure I got the job done . Thank them and the autozone for their service.
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February 2024 by Stephen Thomas
As a longtime Highland Parker, this is always been the AutoZone for me to come to and when I say they never disappoint. The staff is very knowledgeable and able to assist with everything I said on parts for so long and didn’t know what to do with it and they made sure I was able to have parts just go to waste that I purchased Mark started with the assistance, Jonnie continued helping while mark hard to handle store business, and finally Lewis finished the amazing experience with letting me know how to make the most out of my autozone rewards. They All deserve recognition
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February 2024 by Rachael Dorn
Great service! Helpful, friendly staff
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January 2024 by Jasmine Perry
Slow service
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December 2023 by Darlina Sullivan
Great place for car parts and people
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October 2023 by Dominique M
Called 12801 Woodward ave, Highland Park, MI, 48203 spoke with Della the sales manager to see if she could honor the price online for brakes and rotors. As your websites was not working and not allowing me to login to collet my purchase points. She advised she could not. This to me is bad business practice as it’s no fault of the customers the website is not working and it was a $10 difference from the in store price. We will be taking our business to O’ Reilleys here on out as they were able to give great customer service. To add the service is always terrible at this store. I recently was there to buy a axle and ball joints and the store didn’t have the piece I needed but they did order to another store but the store was further away than it what was expected, and we were able to find a at an AutoZone that was down the road (the store we though it was ordered to) so we bought the ball joints there and return to the store to have them refund the money since we didn’t go to the store that they send the order to. The manager gave a lot of pushback, saying well, this wasn’t even ordered at my store and isn’t in my store so you will have to go to the store you purchased it from the only problem was that we purchased from that store and they sent the order out to another store so after going back-and-forth with the manager and asking her why I would go to a store I’ve never been to, and don’t know where it’s at to have them refund a purchase, I never purchased from there wouldn’t even make sense when would be a waste of gas. She then refunded my money for the ball joints. This location, sucks with customer service and knowledge.
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September 2023 by Eboni Dickerson
I should of knew when I called it was a wasn't a professional establishment the rudest people I have ever talked to form autozove and the dirtiest location I ever been to I will not spend money a this location
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September 2023 by christopher fulton
Pleasant atmosphere. They are very helpful.
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July 2023 by Latrice Nesbitt
Great service, soon as I walked in I was greeted by the store manager and made sure my needs were met. Great experience
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July 2023 by Michael Potter
Only used the website but it was pretty easy to navigate and find what I needed, which they did have in stock. Hooray for me, lol
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May 2023 by Troilus J Moss
I love going to Autozone. This trip I was able to get a few items that I need for the new car for the family.
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April 2023 by c taylor
I went in for windshield wipers for my vehicle at AutoZone in Highland Pk on Woodward. The customer service by the young lady was exceptional. She could teach a class in customer service. I was warmly welcomed and assisted with efficiency & courtesy. She installed the wipers, we tested them and I was on my way. Kudos to management at this location. Employees have positive attitude because management is positive as well. Good job.
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April 2023 by jtoor jtoor
Worst experience of my life overall. When you buy a new car battery from autozone, they advertise a free service in which they will replace the old battery with the newly purchased one. They said they were understaffed at the time (3 employees, 1 customer at the time, so not really understaffed, just lazy), so I said fine I'll do it myself but I need the tools. I told him I needed a deep socket wrench (Hondas have a wierd bracket), but they didn't have one. He pointed to where I can buy one at the store to do it myself. Again, this is supposed to be a free service and now I'm buying things to do it myself, when they can just use the tools they are selling to provide the free service that they advertise. Louis in the store was genuinely trying to help me find the right tools, but he didn't know what he was doing and pointed me to the wrong tools that I had to return. I had to figure out what I needed myself. I asked why Louis didn't just replace the battery for me instead of trying to help me find the right tool for 30 mins. He said because they didn't have the tools (but they sell them???)Anyways, extremely incompetent staff. Go buy what you need, but don't expect any help.
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April 2023 by LifeofKhari
Great place. Definitely seek Mille or Jermain. That we the help i needed also Definitely plus on for the district manger for helping with the other autozone. Will come back and you should too
