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February 2024 by Renee T.
We went into the store because we had questions about our AT&T plan. Marvin helped us he is marvelous. He helped us get updated on our Internet and then the second time we went back he helped with our plan which saved us money. How could you not be happier! We love Marvin's help, he helped us so much. We haven't had Help like that from any customer service over the top fantastic once again thanks Marvin your number one in our book. Also = tons and tons of fun. Be well Marvin, your number one in our book once again.
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February 2024 by Terry Miller
.received help as soon as I entered
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January 2024 by knorekj
Friendly service, pleasant staff; I left the store with the phone and plan that best suits my needs. Scott did a fantastic job!
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January 2024 by Douglas Terry
Lost my phone and they helped me get a new one
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January 2024 by Jerry Angeletti
Superb Customer Service. We brought our old Verizon phones in and we received 2 new Samsung S23 phones. However, the best part was the friendly and knowledgeable staff! Great job!
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January 2024 by Kerri Marshall
Stopped in to AT&T while visiting Daughter in Michigan because I lost my phone, Troy checked us in right away and within minutes Alex (THE MAN) came to the rescue !!! IT WAS HANDSDOWN THE MOST PROFESSIONAL, SEAMLESS, CURTIOUS EXPERIENCE I HAVE EVER. .. .. had at any AT&T store or any mobile store in general.Alex was completely efficient and has a wealth of knowledge in respect to his position.Alex is BY FAR a keeper and should be moved in to a Leadership position to strengthen customer service at AT&T GLOBALLY.This store is also extremely clean and well organized with a very well trained & curtious group of future leaders to mentor the future of AT&T .NOTE: MY granddaughter also purchased a new IPhone 15 from Alex, a nice BIG FAT NEW YEARS raise is in order my friends ?!!WELL DONE TROY & ALEX
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January 2024 by Robert Burr
Alex and Jalen did an awesome job!Very knowledgable, polite and helpful.Highly recommended!Will absolutely use again!
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January 2024 by Carmen Gustafson
I have recently changed my cell phone carrier to AT&T and have found that the service at 342 N. Drake Rd. in Kalamazoo is very much better. They take the time to help with a smile!Thank you, AT&T.
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January 2024 by TheUnknown
Very poor communication.
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December 2023 by Karren Toren
Jalen qnd Troy took great care of my issues. Go to this store, they're great!
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December 2023 by Geeg Wesselhoff
AT&T corporate screwed up our bill (again) Alex and Paul(manager) did a fantastic job getting to the bottom of the problem!
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November 2023 by Lauren Miller
Ever since coming to this store, we have had issue after issue with our phones and none of them care to resolve it. My husband was supposed to have the next up plan but somehow they messed that up. He has had other issues also that are too long to type. I am on the next up plan and eligible to upgrade and have paid the money to upgrade but they won't let me due to a "system outage". We have been trying for over a month to upgrade and no one can help me. We were told to come back to this location as it's a corporate location just for them to give us the same run around that everyone else is giving us. They only care about the commission they get and once you're gone and having issues it's your problem to deal with. Slime ball business that could care less about their customers.
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November 2023 by Cynthia Alves
Worked with Laura Thomas; she’s very knowledgeable and a pleasure to work with. She helped me find the right phone and helped move everything off my old phone. Highly recommend her
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November 2023 by Deb Gelvin
Jalen & Scott helped us with new phones. We were waited on the minute we walked in the door. Jalen was very knowledgeable & gave us some options & suggestions. Scott was in training but seemed like he knew exactly what he was doing. They were both very pleasant & very helpful. We love our new phones & the service we received at AT&T, Kalamazoo!
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November 2023 by John Gelvin
Jalen(store rep) met us just inside the store, so we really didn't have to wait at all! He was very helpful and knowledgeable. We got exactly what we needed and he & Scott(store rep in-training) answered all of our questions. Jalen even gave us his store phone number in case we had additional questions later.
