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November 2022 by Antonio Cleveland
I haven’t even been into this store but the customer service over the phone was spectacular!! They are very helpful and walked me through some techniques to help level my 3D printer free of charge! I will definitely be purchasing from here!
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March 2021 by TC Yanish
Friendly staff and knowledgeable.
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February 2021 by gilbert bryant
Excellent service, Friendly and helpful.
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December 2020 by Kristine Haws
The Clear Black Sparkle filament made a Great looking nerf blaster piece. The quality and the look of the final product was excellent! Great service very helpful staff!
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October 2020 by Lawrence Hendricks
Excellent service!!!
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August 2020 by Tina Dixon
Great place staff was great I will be returning
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July 2020 by Courtney H.
I love this place! Myself and my family have been coming here for years and everytime the service is great. The people who work there are always friendly and the prices are reasonable
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July 2020 by Paula Dirkes
I have a Brother multifunction printer in my Home Office. I was trying to scan both my grad school certificate of completion and my transcripts using the multi document tray. The certificate got jammed and I could not release it. Out of desperation I thought of who I could call to help me with this problem and I thought of Rapid Refill. I called over there and they invited me to come visit with the printer and it was resolved within minutes. They went above and beyond to help me with this and I truly appreciate their customer service! Thank you!
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July 2020 by Scott Sitarek
The team went above and beyond helping me get my printer up and running. Excellent service, friendly staff. Recommended.
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May 2020 by D
Best place for Ink! And they do a great job servicing printers!
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March 2020 by jerimiah eichbrecht
We are a small business in Utica and stumbled upon this gem about 5 years ago and have not gone anywhere else for our ink. Bruce is always very helpful and informative, and the delivery team is always super polite and friendly when they show up. Rapid Response is definitely a company that under promises and over delivers. Thank you again for everything.
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November 2019 by Jerrold Bartholomew
I purchased toner for my HP 402n printer from Rapid Response at the end of July. It was/is (it is still going strong in mid-October) a high capacity cartridge. I am thoroughly satisfied with my purchase for both quality and price. Moreover, I found everyone I dealt with at Rapid Response to be professional, courteous, knowledgeable, and helpful. Based on my experience with them, I find their explanations of the few low ratings here completely credible. I will definitely be back.
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October 2019 by Marc Howley
Awesome experience! I would recommend. Knowledgeable staff, fast service, good communication, and great prices. They helped with a printer problem which I could not get resolved elsewhere.
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July 2019 by Clif Wilson
Any kind of ink or toner you could think of, these guys got it for a much lower price than retail. I got all my inks there now
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March 2019 by Tracy Marsh
We called Rapid Response last year when we needed toner for our printer same day, and they were incredibly helpful. After we got a new printer for our office, there was an issue with the printer accepting anything but the printer brand's toner, and Rapid Response was proactive to look for a solution so we wouldn't have to purchase the printer brand's toner at 4x the price. Everyone I have dealt with has been friendly, professional, fast, and helpful. Thank you!
