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August 2023 by Carmen V.
Mind you I have gone to Kroger multiple times and I've lived in this area for many years. I went to this location and unfortunately was treated differently. I was at the u scan scanning items and the scan clerk by the name of SENAA. Was Watching me like I was a criminal while I was scanning my items. I then looked up at her and she kept looking away and proceeded to still intently watch me as if something I was about to do I did not appreciate being treated this way. I could only think that this has something to do with me being an African-American female. I've never had a used scan attendant watc
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July 2023 by LIsa M.
So sad this store is going down hill fast !!!I was there yesterday at 430 pm The cooler equipment was broken in the fruit and meat departments Self check outs only and they were not working and mine would only work in Spanish - kroger staff Kara didn't know how to change to English -Kata was not helpful and could care a less - I spoke to the manger Dana and she said oh maybe she's having a bad day ??? And that was her solution to improve how employees speak to customers Regarding the equipment Dana the manager said there's nothing she can do - Horrible Customer Service Horrible food products This store does not deserve our $$$$ Go to the new meijers - better produce and meats - price same or better and staff are professional and helpful -
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May 2023 by Rhonda H.
one of the worst shopping experiences I have ever had! needed service desk, waited and no one came. asked employee to call someone, said she would. waited even longer. no call, no one came. asked another emplohee, he finally called someone. The service desk employee showed up after another 5 mins, no apology!!! Prices are ridiculous, out of many items. Check out experience was a joke. Definitely will not be coming back!!
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January 2023 by Dan Secor
Have let my prescriptions expire numerous times. I have time sensitive medication that needs to be filled at certain intervals. I have even called ahead to remind them to fill, and they still failed. Forcing me to see the Dr. again for a script they already had in their possession. Very incompetent
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October 2022 by Matthew P.
Complete failure every single day at this Kroger a complete waste of space and slower then anything I ever saw
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June 2022 by Steve M.
I need birthday balloons and Kroger wanted 8.99 for a helium birthday balloons. What a rip off I went to the dollar store and they were $1. Kroger is a price gouging Corprate greed store. I won't shop there anymore
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September 2021 by Samantha Zen
Everyone is so nice accept for Matt? I believe his name is. The shorter guy with red hair. Always so rude. Moving pharmacy's so I don't have to see him anymore.
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September 2021 by Foodie20 R.
Don't use click list. Waited an hour and then they say come back tomorrow they haven't even put any part of our order together but 40minutes prior said half of order was ready. Lied and we sat for over an hour and wasted our time. Unbelievable just tell the truth next time!
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May 2021 by Samantha Zenero
Everyone is so nice accept for Matt? I believe his name is. The shorter guy with red hair. Always so rude. Moving pharmacy's so I don't have to see him anymore.
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March 2021 by Loretta C.
FIND ANOTHER STORE, I asked for some sliced lunchmeat, (while nobody else was there), the girl acted as though I was putting her out, took her time, and then slapped the pack of meat down on the counter while I was looking down at the pre-sliced lunchmeat. She never asked if that would be all or Thank you, nothing. So, I went on shopping, I later looked back to see she was on her cell-phone. I couldn't find any help in the Store to find an item. Then the ONLY Cashier they had open, was as almost as unhappy as the the Lunchmeat department. Going to another Store next time, these people are just plain rude and lazy.
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December 2020 by Angelo P.
The pharmacy is terrible every time my doctor sends a prescription to the pharmacy it's never ready on time after about 3 to 4 hours after the doctor sends the prescription in
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October 2020 by Mary K.
This used to be a great store with an awesome Click List but that is no longer the case! In the height of the pandemic, when you think things would be a mess, they were great! The last 3 weeks have been a hot mess!! 3 weeks ago when I picked up my order they showed me what wasn't filled. Since that was a main component of dinner I had to go in to get something else. Not only did I find the meat they said they didn't have, I found 4 of the 5 other items they said they didn't have. Last week I placed an order at 9:10 AM and selected 3:09-4:00 pick up time. When my husband arrived at 3:55 to pick up order he was told " uh sorry were behind and your order won't be ready until 8:00-9:00" Seriously!?! That again was dinner and 4 hours later!?! Today I again placed the order early in the morning chose the 3:00-4:00 pick up. My husband received a call that the order wouldn't be ready until 5:00. There were items missing and they didn't give him a receipt! I give up with this store! Terrible because the people who work here are really nice - but with another store 4 miles down 26 mile it's not worth the headache!
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December 2018 by Lee W.
I don't know if the pharmacy's under staffed, but the technician was very rude and short to my wife. After my wife told me about it, I drove up there and spoke with the technician. He reluctantly apologized. A month later I needed a script filled for myself & I found another technician there, to be less then friendly as well. I dropped off my script through the drive up window 4 hours earlier, to find that when I came back to pick it up, the order was still not ready! On top of that, it literally took them another 20 minutes to fill my bottle!! I'm going to go back to mail ordering my meds through Express Scripts from now on. Btw, I also went and spoke with the customer service desk about their pharmacy's lack of customer service & very rude behavior, given to my wifes visit. They said they'd address the issue. So far to date, I haven't seen any change to the better. Good luck to anybody who has to encounter speaking with the technicians.
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July 2018 by Karen N.
This was a great Kroger store to stop in at on my way home from a 3 hour visit at Blake's. This location is off of Romeo Plank on 26 Mile Road and it is a huge store. I only shopped for a gallon of milk in the dairy Department and paid at my favorite= the u-scan. This store is set up the same way as the location at 23 and Hayes in Shelby Township. Maybe the next time I'm in the area I'll spend more time in here. Then I can shop, view and compare this location to my local Kroger and give some more feedback. It was busy but not extremely at 1:30 p.m. I'm sure it's a pretty busy store, since out here in this area are many subdivisions with many homes near Van Dyke or Schoenherr Roads plus other local well known stores. On 26 Mile at Romeo Plank.
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February 2018 by Suzy J.
My moms house is located between two Krogers. They recently built a bigger and new one on 26 mile. I actually prefer this one because I have been going to it for a few years. I am always greeted when I get inside, and employees offer to help me. I can find an employee easily, and if they don't know how to help they will find someone that does. Once, I accidentally asked someone stocking that wasn't a worker, and she actually helped me out. She knew where the item was that I was looking for and offered her advice. One of the managers is very familiar with my mom. My mom is always putting items on hold or ordering items on sale, which they let you do if it is a certain amount. It's funny because she always wins on scratch offs here too. The lines are never too long and they always have a lot of lanes open unlike other stores. I always find it funny that the bigger Krogers have so many lanes and only have like 3 open with long line waits at self checkout and each lane. I love that this one tries to get you in and out fast, so that the experience is better. I was able to stop in real quick and check out within 5 minutes. The shelves are always stocked when I go in. Weekends are best for me, but it is busier. They do have a lot of sale items on weekends.