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January 2024 by Ethan Proctor
PSA. They don’ fake bad reviews but they can fake the good ones…Alright well I never thought I’d be one to post a review let alone a bad one but here we are I guess. Not only was the sales person I talked to taking me on a wild goose chase, the customer service was the absolute worst I have ever seen. After getting my shipment of items the bed frame came defective (missing vital pieces). 5 phone calls later and 6 consecutive days of talking to the customer service they finally said they were able to ship the piece. 10 days. I was very respectful throughout the process and not once did I get an apology or offered anything to compensate. It took 10 days to order the bedroom set. 6 days to get a hardware piece that wasn’t included with it. 10 more days to HOPEFULLY get the right piece. I have always admired Ashley’s Furniture that’s why I am very dissatisfied with my first time buying from them.Update: I got shipped something completely unrelated to anything I had multiple phone calls and conversations about. Called back and still didn't even get offered an apology. Now they’re shipping me the right things so they say. 100% recommend everyone to find what they’re looking for somewhere else. It’s unbelievable it’s almost as if they’re playing a game called who can be the most useless person on staff.
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January 2024 by Jackie Selinsky
Highly recommend Ashley Furniture Store! Had a great experience working with my salesperson Erik Wise! He made sure to greet me but wasn't overbearing (like some other furniture stores where you feel uncomfortable right when you walk in). Erik was very knowledgeable, professional, kind & super patient when I was trying to make decisions. Great customer service is hard to find & I will definitely shop at Ashley again because of the wonderful service. Prices are great too!
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January 2024 by Cristina Tice
We had a great experience with AJ. He was calm, knowledgeable and patient. He offered alternatives when we felt a price didn’t work for our budget. He also was not a pushy salesman and advised us of all of our protection options.My husband and I enjoyed our time at Ashley.
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January 2024 by Miriam A
The furniture is appealing but it’s one of the lowest quality I have have purchased from. I HARDLY sit at my dining table and there’s scratches everywhere on it. Way cheaper online than buying from store and they’re overpriced. Please save yourself and go some where else.
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January 2024 by Carol Bateman
Horrible experience. I ordered a furniture set which didn’t fit which wasn’t their fault however I did a reselection and have been going back and forth with them ever since. They attempted to make a delivery and it was the wrong color and side of the sectional. Called the store multiple times and could never get anyone on the phone. Went to the store a couple different times to get the error corrected. Spoke with Paul who I was told was the supervisor he advised he would take care of it and reach out to me to let me know the status, never heard from Paul Or our original sales person Lydia. Received a call two weeks later from someone else advising the set was discontinued. Now I am calling back and forth to have them pick up their furniture that they incorrectly delivered and still can’t get anywhere. This has been the worst experience I’ve ever had with a furniture store. For Ashley’s furniture to be so expensive I expected way more.
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December 2023 by Kristin Makie
They allowed me to walk around the store without following me. I was introduced to a sales person who said I was able to find them if I had a question. Once we determine what we were interested in they were able to provide us the details we were looking for Credit options And delivery charge. Came in the following day to actually make the purchase with the same sales person we worked with transaction went very smoothly. Happy with the service. Will provide additional detail once the delivery has been complete
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December 2023 by Kasper
Not even worth a star.I have purchased the bedroom furniture set couple months before the wedding, which was in July of 2021. However, Seller Jefferey said i will have everything by end of the year. This is when all HELL started. Everything started getting pushed back and some of the partial delivery I get comes broken. Delivery people just drop the item and try to leave when i can cleary see the drawer sets are broken.Even bed frame they just screw the hell without looking at the instruction.Some were installed with wrong screw and could not be disassembled. Also, some of the screws were grinded which i could not turn any more to take off the screw. Even the people who came from CHICAGO pick up the broken funiture said People delivering at Detroit location always do this and they get the blame. Seller Jefferey instead of taking responsibility he avoided. I got sick and tired of waiting, because my wife was pregnent and didnt want her to sleep with the bed on the floor. I have been calling months and months demanding for refund. I have purchased the bedroom set on Madison Heights Location and found out the Seller Jefferey has moved to Novi Locaiton.I call both places, only thing they would say is there is nothing they can do because furnitures are delivered. Delivery people deliver the furniture broken, what the hell do you mean their is nothing you can do?I have called been calling the place over a month and finally got me through corporate office and i got full refund.I went to crate and barrel immediately and got the furnithure i wanted in 3 month. DON'T BUY FURNITURES FROM THIS PLACE.
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November 2023 by Genghiro Balibundi
They were amazing at this Ashley store. Super informative, very friendly, patient, and accommodating. And above all they gave us the best deal in town. We worked with Muhammad and Mark, and it was a very fun and enjoyable experience.
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November 2023 by Katelyn G.
Worst customer service. Took forever for them to deliver my couch, kept scheduling and then no showing. They promised me a gift card for the inconvenience then never sent it. Not worth the hassle.
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November 2023 by Ali Awada
Where do I start. I originally went in store to purchase the Johnelle Cocktail table. The gentlemen I worked with was great. He told me my delivery would be arriving Oct 10th No problem. The delivery drivers brought it and it was defective. The slab under the table where you place the screw was non existent. I called customer service to get a resolution and I requested either some sort of compensation or an earlier delivery because I needed the table for a family event. After going back and forth with them, requesting a manager, you know how that goes they agreed on giving me 50 store credit and delivering the new table. I said okay fine, canceled my family event and waited one week. Now they brought the table and it was even put together for me. I live on the second floor and they even brought it up for me. great. Few hours pass, I clean and start to decorate the table and come to realize it’s the wrong color. I have pictures of the old one and the new one. I called customer service and spoke to Xavier to which he asked of me to send the pictures. I did. He continued to argue with me that the website only makes the color gray. Yes, I agree. But at one point this table did come in the color gray brown. If you look on amazon and search Ashley Johnelle Cocktail Table you will get the option to purchase two colors which proves my point that it originally had two colors manufactured even though only the gray is offered currently on Ashleys website. Anyways I asked Xavier after fighting with him to just return the table and I can purchase it elsewhere. He kept arguing with me and said we can’t return it since you purchased it in store. Then Xavier decided to go mute on me. He stopped talking. Mind you I was nothing but respectful with him, didn’t curse, and just asked for them to be fair. So I hung up with him and called back then I got Monica who told me to text pictures to a number and that there is many associates and someone will review this and get back to me in twenty four hours. I said okay thank you and continued to sent the pictures then a computer replied to me Hello are you looking for an update on your Ashley order yes or no. Seriously guys. Now they refuse to give me my refund and take by the table completely. It’s either send me the right one or take it back completely and give me my hard earned money. Oh and additionally, I bought a side table from the Johnelle collection from another furniture store and if I place it next to the cocktail table it doesn’t match. So please Ashley’s furniture continue to tell me how I am lying and it is the same table. I posted pictures and you guys make the decisions? Absolutely disgusting of the management here.Update: still arguing with them about the color. You can clearly research and see at one point it came in a brown gray color and it might no longer be made however i got some back stock item delivered today but no one wants to take the blame. Shame on you Ashleys furniture. Your products are great but your quality care of customers is awful. I just want a resolution please and we do not have to bring this issue up anymore.
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November 2023 by MoonMoon Rahman
Awesome experience!! Very happy with their customer service!! And Specially Lydia (The Manager)is very professional and nice! Received great customer service from her. I would give 100 stars ⭐️ to her ? if I could!! Also had very nice conversations with Erik regarding the mattress options!!
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October 2023 by David Z.
This place is a scam. I ordered 4 k in furniture with Mcai and got completely ripped off I got excuses that the order is coming just so he can buy himself enough time to quit and run off with my money. Worst part is the store manager covered it up for him and told me it's not their fault and to press charges and said they feel bad for me. What the hell is this kind of business my lawyers will file a suit and I'm filing charges of fraud and theft. Never go here!
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October 2023 by Anthony M.
I would not buy anything here. Unless you can walk out the door with it. I attempted to buy a $169 printer table...first they wanted two forms of id. What? Why? For what? I refused to give them my drivers license info just to buy a table. It just seemed weird. No I was not getting a loan. They blamed it on potential fraud and said everybody does it. To which I replied, "If I go to buy groceries they're going to demand my drivers license info?" Plus I was using Apple Pay which verifies my identity at the point of sale. As I was about to leave they said they can use "the blue light" instead which they use for verifying checks which just verifies it's a valid id by glowing a logo. I said, fine, whatever...I figure it probably scanned my info in to their computers at the same time but really have no idea.The sales person had all this paperwork to sign which I also thought was weird. I'm just buying a table. I told her they had my e-mail all jacked...she told me to write it on the form and she'd fix it afterward. I actually thought I was going to leave with the table but she said delivery would be in 7-10 days. Whatever.A few days later I look at the paperwork and the official boilerplate language says delivery will be in 2-16 weeks. Potentially 4 months?! WTF?!The next morning I call their 800 Guest Care number which it says to call if you have questions about delivery. First, I get an Indian woman that barely speaks English..again, whatever. I ask her about the delivery date. She says she can't provide any information on the delivery because it's on layaway. I say, "Layaway? What does that mean? What does that mean to you?" She says it means you haven't paid for it yet." I'm like, "What are you talking about? I'm sitting here looking at a paid receipt printed off your computers! It shows the amount paid and says $0.00 due! And there is the charge on my card."She says, "All I can do is put in a ticket with the local store to get it taken out of layaway status and someone from the store will contact you." I replied, "When would that be? I don't answer the phone if I don't recognize the number." She says, "3 business days." I said "3 days!? I could just order a different one on Amazon and have it delivered in 2 days"I said, "While I have you on the phone can you tell me what you have for my e-mail address?" She repeats the jacked one on the paperwork. It didn't get corrected. While I'm looking more closely I see that they have a misspelling in my street name and my last name. I ask the lady if she can correct all my info. She replies she's not allowed to do that. I said, "It has the street name misspelled...it wouldn't even make it to my house!"I said "Forget it. This is all just too ridiculous, just cancel my order please."Their cancelation instructions says you can cancel within 48 hours of delivery date and if it's after that 48 hours you'll be charged the delivery fee.She says, "I'm sorry I can't cancel it because it's in layaway status. I need to create a ticket to take it out of layaway status and after they do that I can cancel it. What would you like me to do? Would you like me to create a ticket or no?" I said, "I want you to do what you need to do to cancel the order."After she did her ticket thing, I hung up and called the credit card company to dispute the charge. I don't trust this company and so took control of it from my end to get the money refunded.What a weird, disorganized, non-customer friendly company. Unless you can pay and walk out with it, like it's on clearance, then just stay away.Ordered a different table on Wayfair for half the price with free delivery arriving in 2 days.
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September 2023 by Manish Savla
Amazing sales agent, but very pathetic delivery process. Received expensive white reclining sofa with dirt marks and blotches due to way it was handled by their delivery folks. They said they placed a service call, but no one turned up for 72 hours, so I called and was told they have no service request on record. They I have exhausted my option of return, because they have to return policy. I was not aware that I have right to “ return the product at the time of delivery” , I was told only when I call. I would have expected sales person to tell me that when they sold me. I would have been more vigilant. We were excited but are now disappointed. I don’t think I would buy anything more from Ashley #Ashley@ Madison heightsupdate 09/22/23Received no response and no one called for scheduling the service, finally I resorted to go to the store on 9/21 and drove almost an hour. Front desk said Sharon (Store Manager) is not in store and they promised that she will call us by noon tomorrow and we don't have to come in. Evan was a nice gentleman who looked at the photos we showed and agreed that these need to be replaced and was very sure that Sharon would be able to help. However it's 5:00pm and I am still waiting for Sharon to call. I even called up to the store they have taken my number and said she will call back. Meanwhile Evan suggested to use the text option with the customer service and told that they respond faster, but even there they are now going by process to complete the service call. For reason no one knows they have service call logged for 6th October in their system? Reason no one knows ! The customer service is totally mess. I am demanding the replacement of the set now, because I firmly believe that they have frauded me and given me the store display piece which explains the dirt and blotches and they have charged me the full price of a new sofa and I suspect that this is the reason why store manager is not ready to even talk on the phone.
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September 2023 by Emma Goebel LaFleche
My recent experience with Ashley Home Store was quite a mixed bag, and unfortunately, it left much to be desired. While there were some positive aspects, the overall process left us somewhat disappointed.Firstly, I want to give credit where it's due – our in-store experience with the store associate, Mark, was fantastic. He helped us find the perfect couch, answering all our questions and providing valuable insights into the different options available. Mark's expertise and friendly demeanor made our shopping experience enjoyable, and we felt confident in our purchase.However, our enthusiasm was dampened when it came to the delivery process. Due to a service outage with Ashley Home Store, our delivery was significantly delayed. We understand that technical glitches can happen, but the lack of communication during this period was frustrating. We were left in the dark about the status of our order for an extended period, making us anxious and uncertain.When the first part of our couch was finally delivered, things took a turn for the worse. The delivery team, unfortunately, did not take proper precautions while bringing in the furniture. They scraped our newly refinished wood floors with the couch, leaving a noticeable mark. It was disappointing to see that they hadn't used protective cloth or taken any steps to prevent such damage.When the second part of our couch arrived, we made sure to inform the delivery team about the previous damage. However, the servers were still down, and we couldn't get in touch with any customer support for weeks. This extended period of frustration added to our disappointment.Finally, when we were able to reach someone, we initiated a claim for the damage to our wood floors. Thankfully, we were eventually reimbursed for the repair costs, which was a relief. However, the entire process from the damage occurring to getting reimbursed was far from smooth and efficient.In summary, while we appreciated the assistance from Mark in the store and the eventual resolution of our issue, the overall experience with Ashley Home Store was marred by delivery delays, poor communication during service outages, and damage to our property during delivery. We hope the store can improve its customer service processes and ensure better protection of customers' belongings during deliveries in the future.