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October 2023 by Callie S.
had a great experience in purchasing my newest vehicle. the staff made me feel comfortable in my purchase. they went out of their way to keep informed on my progress with getting a loan from my credit union. I love my new vehicl! highly recommend purchasing your next vehicle with them.
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October 2023 by Jill C.
Mike was so personable. He made the car buying experience quick and easy. I'm very happy with my experience. He made sure my new car was clean and ready to go. He explained the process thoroughly and walked me through everything patiently. I will definitely be coming back. I highly recommend them
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October 2023 by Christine Hitchcock
Went here to look for my daughters first car and was greeted with Excellent customer service Nic should be salesman of the year he made sure I was satisfied before he made a sale everything from the moment I walked into the door worked with finance till we pulled off it was five star service
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October 2023 by Frank Migliaccio
Got a vehicle from James this past week. Great guy to deal with. He delivered the car himself, and came back the next day to put the plate on, and l am approx 30 miles away! Very happy with my purchase.
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October 2023 by Donna Hobert
What a great experience. I bought a car from them today and would do it again for sure. Ben, Angie and the staff were so much fun. The text from Addison made me feel good.Thank you for the service
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October 2023 by Jason Thomas
Let me start by saying I liked my sales guy (James Chubb). I even told him my daughter is going to be looking to get a car right after the first of the year and I will more than likely bring her to him as long as everything goes smoothly with my purchase.There were 2 issues with the vehicle I wanted. I pointed them out to them and he told me they would fix them even if they had to order them new. One part they did need to order, and the other part was a quick fix, and the vehicle was as good as new.So, now that the 2 issues were fixed I was all 8n and decided to get the vehicle. There was nothing else needed.We went forward with the purchase and after signing the papers James handed me the "key". I quickly asked him for the other key fob and the auto start fob that was pictured with the vehicle online. James stated he would look in the back and ask the service people about it. After roughly 20 minutes James returned and said there was only one key but he would ask the manager and get back to me tomorrow.So both excited about my new vehicle and irritated about the key I drove home. After sleeping on it and waiting all day (roughly 5pm) I called and spoke with James, and he told me the manager said the vehicle was pictured with the wrong keys. Which I pointed out that the tag on the keys was the same tag that was on the key I had. You could clearly see the VIN printed on it. Then I was given a number to a person that will make the key for me. That key is $300-$400. I didn't try to negotiate the key because there was a very clear picture of there being 2 keys and another separate fob.So I bought an expensive vehicle from them and now have to turn around and buy an expensive key because they didn't want to fix their mistake. Due to this issue, NO, my daughter will not being getting her car from them!!EDIT..... Thank you for responding, I tried to respond to you but it won't allow me. So I doing an edit to respond. I get some of your inventory only has one key, but when you post the pictures online of the vehicle and the very last picture is 2 keys and has the yellow description tag on them that matches the tag that came with my vehicle keys, I expect to have 2 keys. It would be one thing if the keys were $10, but these keys are going for $200 and more. I just bought a $30,000 vehicle and have to turn around and spend more money to replace what you showed was there, and now say you don't have it.
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August 2023 by TaiKisiki
I bought a car from here Nick was my salesman! Made me feel extremely comfortable especially having never bought a car before! Everyone was super nice and Nick even joked around a lot to make sure I wasn’t uncomfortable. Definitely will be recommending people to come here
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August 2023 by Metallic Kitten
Finance manager was rude and unprofessional, but otherwise the experience was pleasant. My sales agent James was very patient and knowledgeable. The car itself runs good for being 6yrs old, was concerned about the engine shuddering at idle once I took it off the lot but come to find out that their onsite mechanic didn't bolt the battery into the solenoid fully. It needs new front struts + an alignment but for having paid 4k$ over market value it's in great condition.
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August 2023 by Janna B
From the moment I walked in the door, to the moment I drove away with a hell of a great find of a used car at a great price with great mileage especially considering the year, Michael Berra made sure everything went smoothly every step of the way. Extremely thorough, friendly, professional and helpful, I would recommend anyone looking for a used car to go see Michael at Madison Heights Carite. He was nothing short of an absolute pleasure to deal with, and I even walked out with not only a car but feeling like I have a new friend to call on with all of my future car needs! You will not regret this location . Everyone from the manager, to all of the representatives were so helpful and kind. Carite is my new family for my car needs, thanks to Mike especially!
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July 2023 by Heather M.
Came to just look around at cars and was meet with very rude employees in the parking lot shaking their heads at us! For that reason alone pulled away never going back. those guys need an attitude adjustment!
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July 2023 by lukas the lucario
Very friendly and helpful service here. While buying my new car my salesman Beyamen B. Went through each step of financing my new Nissan rogue, in great detail! I felt very comfortable with the deal I was offered.
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July 2023 by Elder Bowman
Had an excellent experience here. If you are looking for a car buying experience that is more laid back, great selection, and no B.S. fees tacked on - check them out. Thanks for the great car!
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July 2023 by Margaret Topous
My friend and I went there. He had already been pre-approved on their app to buy a car. We did some test drives and my friend wanted to buy one of the vehicles. He had to fill out a longer application AND the next day they asked to see his physical Social Security card (though his number had been supplied) and a banking statement! ? What?!?He works! We had never heard of such a practice EVER. Very odd and intrusive.?I was really disappointed I recommended this place to my friend because it was a waste of time. ☹Now, you know.
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July 2023 by Kaitlin Gralka
As a college student I knew I needed to get a used car but was super hesitant with my budget and income. I got a call from Mike T and since then he’s been super responsive and is patient with me and my needs. There wasn’t any pressure with him and he helped me find what i needed! Definitely head to Mike T’s direction!
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June 2023 by Shaniya Fair
I would definitely recommend getting your car here. I am soo happy with my purchase. A special thanks to Benyamen for being patient and helping me through my purchase.
