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November 2022 by Jane S.
The store overall is ok. Mandy in the concessions area was so over the top rude and unprofessional, I'm thinking of canceling my membership. Not only was she rude, she openly laughed at another customer when they asked if she was having a bad day. Mandy should not be dealing with the public.
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November 2022 by Nathan L.
Always always packed. Everybody just blocking aisles like it's nobody's business, oh no, don't worry about me, I've been walking behind you for the past 2 minutes in this cramped one way aisle while you inch along without a care in the world, but rest assured I'm really enjoying you wasting my time! Lots of rude customers as well, I overhear quite a bit of passive aggressive comments about people cutting or this and that. Tire center personnel are also extremely rude - I called to ask if I could do a walk-in, halfway through explaining what's wrong with my car the guy just interrupts me and tells me to come in so they can take a look at it, makes it sound like they'll be able to at least look at it no problem. So, later I come in, and the front desk people give me an earful about how it's gonna be a 3-4 hour wait minimum to even look at the car and how I should've made an appointment. Every time I tried to explain that I called earlier to explain that online appt times were full and to discuss how walk-in appts worked, or that my car really just needed a quick 5 minute look and I wasn't trying to cut the queue, or that their OWN person was the one who told me to come in quickly without an online appt no problem - they interrupted me with the same tired spiel that it's gonna be multiple hours and I should've made an appointment. They even pointed to a fellow customer saying "see, this guy made an appt" as if I didn't know how appts work. I WOULD'VE MADE ONE BUT THE WEBSITE WOULDN'T LET ME SO I CALLED ABOUT WALK-IN APPTS LIKE THE WEBSITE SUGGESTS ONE SHOULD DO AND YOUR OWN GUY TOLD ME TO COME IN. Of course I never got to say this because they literally kept talking over me at every turn. I left in frustration and they never apologized for anything.tldr; come here if you want terrible tire customer service and an overall cramped shopping experience. only good thing I'll say is that the self-checkout staff are usually pretty on it.
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November 2022 by Irma B.
The speed of the food court could definitely improve. Waited over 15 min for 1 churro. It wasn't even hot, it was lukewarm so I am not sure why it took so long to call my ticket number. They seemed understaffed and over worked .
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October 2022 by Jaewoo S.
Came in to get a whole pizza. I guess they discontinued combination pizza. Had to get a whole pepperoni pizza and it was 4:50pm on a Saturday. So there were tons of people and the kiosk said whole pizza preparation time will vary. However, it only took like 5-6min to get my order. Faster than expected! Way faster actually.
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June 2022 by Jennifer Cullen
The technicians and pharmacists here are very helpful and knowledgeable, and MAN DO THEY WORK HARD! Lowest prices and love stopping into costco for my refills.
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March 2022 by Ken S.
I don't expect to have staff bend over and kiss my feet for shopping at their store but I would like to at least be acknowledged when cashing out or when they are checking our receipt. They were far too busy talking to each other to even say hi or by much less say a simple thank you.
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January 2022 by Zack Whitley
Got my first two Covid vaccinations at this location and they were the most painless shots I’ve ever received. Staff were friendly and helpful.
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November 2021 by C H
Had a staff member/pharmacist named Ryan at the prescription pick up window push me away when I said I had GoodRx to apply to my prescriptions and said that "he doesn't make money" off of me and I wasn't worth their time compared to people with insurance.
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September 2021 by Rachael Snyder
Soo much cheaper to get my dogs meds here
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July 2021 by Chris C.
Raquel at the Service Desk went Above and Beyond. I lost my Visa Card while shopping at Costco recently. She Treated me with understanding and and compassion & we resolved it, all while training a new Employee. Companies need more people like Raquel she truly understands customer service. Raquel thank you for being Super Sweet & Helping. Sincerely a Satisfied Costco Customer
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February 2021 by Lenard Z.
Mask police !!! Then they eye ball ya & bully you through out the store !!! I spend too much money there to put up with this Customer Harassment, for my mask under my nose ! Little weasels !
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January 2021 by J P.
I wanted to make sure corporate would recognize how Sarah from the Madison heights assisted us in getting our mattress. She was understanding of our situation with our online mixup and took the time to make sure that we were taken care of. Long story short I will never use Costco online again. Going into the store was grabbing the item was inconvenient but worth it. She's probably the best employee I've encountered in that store in a long time.
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December 2020 by Lily N.
Costco has all the goods! This location is always packed! Even on a Monday afternoon. The lines always go by super fast, they also have the option to do self check out which is awesome since a lot of locations don't have this. I'm used to my other location of Costco in Ann Arbor which has everything I ever needed and this location is lacking on some of those items, but this location isn't bad!
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November 2020 by James M.
Costco in Madison Heights has numerous employees working without masks. This is a huge health risk to customers and will undoubtedly further the spread, and could cause further Covid deaths in Metro Detroit.
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November 2020 by Lisa G.
Obviously you have to be a member to get in but it is totally worth it! This is one of my favorite locations!! It seems I can find everything here that I want. This is a great place to buy snacks in bulk such as pirate booty, Cheez-it's, chips, protein drinks, etc. They always have good sales weather it's on bedding, electronics or just food. Be sure to check out their bakery while you are here!! They make excellent cookies and cakes! Their sheet cakes are amazing and perfect if you are having a big party. You can customize cakes here as well. They have fresh rotisserie chickens everyday which are great! All of their pre made meals are great. One of the most popular are the street taco kits. It comes with everything you need to make great tacos. This is the only place I get my prescriptions from as well. Their prices are so much more reasonable compared to cvs or Walgreens. The pharmacy is enclosed with plexiglass and they don't even make you sign for prescriptions due to covid. The cashier actually does it for you and writes covid for the signature to limit interactions. Majority of the staff are wearing their masks properly. Occasionally I will see one with it below their nose or under their chin but you see this anywhere you to weather it's a customer or employee. Majority of their employees are also wearing gloves as well. They do a great job getting everyone in and out quickly. They do still Check your receipt when you come out but the person checking receipts is behind plexiglass as well to protect themselves. You are still able to purchase hot dogs, pizza, soda or ice cream but it is carry out only due to covid. I know a lot of people come here for gas because it is cheaper than bp, Mobil or marathon. Their gas pumps have extra long hoses so it can reach to either side of your car which is nice.