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February 2024 by D
As Firestone said to me as I was leaving "At least they finished the job." ... They're right. They did the job & price was fair for a set of tires... I (or we) made an appointment which seems to mean absolutely nothing there. 3 of us customers were talking to each other- a white a black & a Indian; none of us were thrilled. Just be honest with the estimated time. All of us easily averaged around double our hour & a half wait... But it is what it is. Hopefully only a bad day? Benefit of the doubt with 4 stars.
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February 2024 by Tajuana Anthony
I was so pleased that the staff was honest about me not needing brakes/rotors right now. They could have just did it and charged me. I'm so grateful that it's still some good people in the world. Thanks so much?You have a customer for life.
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February 2024 by MD Samad
Do not go there unless you want to wait all day for your car
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February 2024 by Christina Vancleave
I feel like I'm lied to sometimes and overcharged
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February 2024 by Deno Garzolini
Everyone is cool, they get done quickly and they are convenient.
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February 2024 by John wright
Worst POS company to deal with.They don't read notesThey lie about wait times and availabilityRude customer service would not use this location
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January 2024 by redrunpark park
My appointment was at 9:00 a.m. so I dropped it off, they did not pull it into the bay until around 3:00 p.m. it is a good thing I didn't wait for it, all I was having done was an alignment, I get the feeling since it wasn't a paid service (I have lifetime alignment) this is why they did what they did.
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January 2024 by david silverman
Very honest. I've been going to Firestone since I was 16. I'm 50. I won't go anywhere else.
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December 2023 by Liz Perinoff
They are efficient, knowledgeable and very friendly/accommodating. Jaimie was awesome as usual and as busy as they were, made things work for me!
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December 2023 by Susan Calloway
I believe the young man's name was Ken that waited on me. He was helpful and friendly. Also, Jamie was amazing. Dealing with the situation on my behalf. Truly a professional and very personable. My experience was absolutely satisfying.
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November 2023 by TL Housman
I found my tire nearly flat, and being a Firestone patron of over 20 years, I immediately looked up the nearest store. That was Ms. Jamie's store at 32670 John R. Road in Madison Heights, Michigan. I am here on business and don't know anyone or anything, so this could have been a real crapshoot. Fortunately, it was not!I arrived at the store that was well maintained and organized and clean. I was greeted upon entry and asked how I could be helped.I thought, "I have a bad tire." Oh how wrong I was. I serviced my vehicle at Firestone Complete Auto Care in Fort Mill, South Carolina just before I left for Michigan, October 1st. When I returned to Jaime's store, I found out that my flat tire was likely a result of my wheel (front right) having 2 lug nuts cross-threaded from the Firestone in Fort Mill, SC!! Not only cross-threaded, but they were not run up to the hub! I had traveled nearly 1200 miles since that oil change & tire rotation on 3 lug nuts!!!The Manager immediately called Fort Mill Firestone and addressed the issue with them. Fort Mill told Jaime that the technician that worked on my vehicle was gone due to other deficiencies and that they, Fort Mill Firestone, would take care of all the issues front to back...rental, parts and labor, etc. I was to feel nothing from this malpractice, so to speak. GO FIRESTONE!!! The hits just keep on coming!Jamie's group acquired a rental in record time; I was told they would call me when my vehicle was finished. They conducted a thorough inspection of my vehicle while waiting on parts, and determined I needed new brakes (sooner rather than later) (Front & Rear) and a couple lights (FORT MILL FIRESTONE did tell me about my brakes prior to my leaving home). I approved that work along with the new studs that were damaged from the poor tire rotation.I want to thank Jamie, Amari, Ramiz and Abullah for their superior customer care and professionalism. Ms. Jamie runs a professional group, her technicians are top-drawer and I could not have been happier...(unless, of course they had given me my brakes for free ;) ) I want to thank Fort Mill, SC Firestone for owning the issue and making it right.Both of these experiences affirm my patronage of Firestone over the past 20+ years. Mistakes are made...then what do you do? Therein lies the difference in good/bad business decisions. I think you would agree.SO, if you are in the area, and you need new tires or an oil change, Look up this group at Madison Heights Firestone Complete Auto Care on John R. Road just south of 14 Mile Road...you will have made the right choice, indeed!
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October 2023 by Alex G.
I’m writing this review to let the public know to be very weary about trusting this place. I took my car to this place a few years ago for wheel alignment - they checked it and said it needs a new tie rods before alignment I said ok checked me out and paid almost 300$ for them to do absolutely nothing. I sat there for 3 hours too. Staff up front are unprofessional- I haven’t been back since and I will never go back.
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October 2023 by Mohammed Rahman
Worst Firestone ever I always come here with the expectation of getting a better service but every time it’s bad I come in with appointments and still have to wait over hour and half just for them to take my car in. Like this is the worst service I’ve ever gotten besides dealer. Main reason coming to Firestone is for better service but it’s never that. Never coming back here again!!!!!!!!!!!! Everyone busy talking nobody is busy working
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October 2023 by Fhateha Sumi
Had an appointment for alignment, came in on time for the appointment. Management told me it would take an hour, after I came back hour later they still didn’t take my car in for alignment. Manager was being snarky saying this is like a doctors office. Like no sir it isn’t, you guys are working on cars not. Don’t compare your vehicle services with doctor/ patient services.If you’re getting service done here, don’t expect it to get done while you’re gone
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September 2023 by S B
I had about 5 different repairs done to my car. The only thing I did not care for was my car was there 8 days. People keep telling me their services are too expensive, EVERYTHING is too expensive these days
