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February 2024 by Bridgette Kwapisz
This is, hands down, the worst Joann’s in South East Michigan, maybe even all of Michigan. I have been here numerous times the past 3 months and every single time it some gets worse. The store is a giant mess, but they are also simultaneously out of stock in everything. There is, at max, 3 people working the whole store, 2 of which refuse to hop on a register. I stood in the check out line for 35 mins on my most recent trip. I would have left but I already had fabric cut and needed it for a project. I think I have finally learned my lesson and will go to a different location next time.
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February 2024 by Linda M.
I visited Joann Fabric and Crafts on John R, looking for fabric to make cushions. When I pulled up, the parking lot was clean. The store was clean and the employees were friendly. Joann has a wide variety of fabric to choose from. I purchased a beautiful fabric and trim. There was a line at the fabric counter. Therefore, I had to wait to have my fabric cut. The young lady was nice, but I didn't understand why she started putting accumulated fabric away before she serviced the customers waiting in line. It was the last day to use my 60% off coupon that I received in the mail. I save a lot of money. Overall my shopping experience was good. I will visit this Joann Fabric and Crafts again.
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January 2024 by Jordan Criswell
I have been here three times, and each time I have gone I have felt like the biggest inconvenience as a customer that needed help for the store's mess ups. The first time I went was the day after xmas, and yes this is a very very busy day. Joann had two employees working and we were told several times it was our fault for the bad service for coming in on such a busy day. Strike one. Next I went to pick up an online order and my order couldn't be completed even though it had said it was in stock online. I asked for help on how to get what was missing and again was treated terribly, like it was my fault and that I was an annoyance for asking how I could fulfill my order (when their online inventory was wrong!). Ended up driving 45 min away to fulfill it myself. That's 2. Finally, went again for an online order and asked for help on if I could exchange for a different color. A lady took my online order slip while I went to look for a different color, came back up to the front, and was accused of stealing and doing the online order process wrong because I didn't have my slip. I tried to explain another employee took my slip and again was met with scoffs and eye rolls until the other employee vouched for me and brought my slip to the register. That's 3. I will be taking a major hiatus from this Joann and will ONLY be ordering for shipping to my house (maybe) or going a little further to Michaels. Hoping it will be better some day.
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January 2024 by Anne Jurado
Oof, I don't even know where to start. Came in for a visit with my MIL and the place is a HOT MESS. We were told that they are moving stuff around and it was very apparent. Many other customers were as confused as we were with the whole situation. Unfortunately some of the staff was downright disrespectful and rude to a few customers who were not able to locate a few items. The employees would roll their eyes and mutter under their breath 'we don't know where it is either...' I won't be going back if I can help it.
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January 2024 by Milad Makeup artist
I went into the store and I needed help all the workers working that day were super rude. I asked for help and nobody seemed to care. The store was also very messy things opened and thrown on the floor. Never coming to this location again. Do better next time!
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December 2023 by Dawn Niemisto
It is always my go-to store for fabric and crafts. Carol, who cut my fabric, was great. You can't tell she has only been at the store a month. The other woman who has cut fabric for me is Holly she is always great. I love that they're friendly and never make you feel like you're an inconvenience to them. If you have any questions you may have, they answer without any problems. The check-out was smooth. For as busy a time a year this is, we got through pretty quickly. Thank you, Carol and Holly, for making it so easy.
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December 2023 by Quantisha Mason
Voming back to Edit my opinion of this location. It is by far the most poorly run Joann. I get it working retail can suck yet that is no excuse for how rude and dismissive this locations staff are. This location is also woefully understaffed. There is regularly a line that streches to the back of the store and only one cashier.
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December 2023 by lavell clay
Good for arts and crafts plus artificial flowers and diy projects
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November 2023 by Tye H
This Joann is all right. The selection of items are all right. My biggest complaint is that there's always just one cashier and so checking out is a pain, later in the day it seems like there are not enough staff to help so the lines can get long. I feel the store/company should invest in some sort of self scan checkout system.
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November 2023 by S. P.
Store was a hot mess stuff all over the place. Customer service mediocre at best.
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October 2023 by Jacqueline Lam
Waited in my car for curbside pick up. Checked in via app and also phone call. They confirmed that it would be coming out. After 30 minutes, still nothing. So I still had to go it to grab it
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October 2023 by Joseph Goodwin
Crowded, but friendly.
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October 2023 by Margaret
Ladies were very nice. Help me find the material and the spray paint from my Ghost costume.
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October 2023 by Stacy Wolf
I think I'm done with this location. I always have a hard time finding what I'm looking for. When I do find fabric, there's a long wait to have it cut. When I get it cut there's a long line to checkout. Sometimes I have questions and I usually can't find an associate. When I do, they've always been condescending to me. I'll be exploring other places to buy fabric.
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October 2023 by Joann Caywood
Janice is the best so patient and caring. We had a party of 7 for Halloween costumes and she treated each of us as if we were her first customer. She was amazing!!!!!
