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January 2024 by Angeline H.
Fantastic customer service! Scott was excellent; helped me re-attach a cartridge on my new record player that I did not have to tools to do myself. Incredibly helpful people ?
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December 2023 by Donovan McCarty
Scott and the whole team are just wonderful! They are quick, and their work is impeccable. They are fun and kind and all around great people. I’ve had a number of issues with my record player over the years and honestly love going in to get it serviced. I know that sounds strange, but I could sit in the store all day, listening to them diagnosing problems and watching them make repairs. Their passion for what they do is infectious, and they are in no way pretentious. They share their vast knowledge freely. I always leave knowing something I didn’t before. And they’re always looking to save you money. I’ve gone in thinking I need an expensive repair and left spending little or no money at all. Overall, great place, great people, highly recommend!
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December 2023 by Tom Burns
Brought in an odd model record player to be serviced in hopes of not having to buy a replacement. Other places recommended trying to find parts online. Got it fixed right up in front of me in 20 minutes and didn't put a dent in the wallet, either. ? Awesome place.
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November 2023 by John Haley
Mike and the guys there are unbeatable. I trusted them to bring a pair of 1950's Fisher tube amplifiers back to life. They were honest from the start about pricing and time frame to do the work. Mike kept me updated on the status as the work progressed. There were no surprise charges, or extra parts needed. Upon completion they played the amps for me and helped to to understand what I was getting into with tube amplifiers. Well, I wasn't ready for how beautiful they sound. They did an amazing job at a fair price and have helped to restore some audio history, that I will be enjoying for years to come. Thanks again, guys. You are the best.
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November 2023 by Jonah Koski
Very knowledgeable staff, they had what I needed in stock to fix my vintage record player, the prices were fair, and they made sure I was fully taken care of. This place was recommended to me by a respected person in the local music scene and they did not disappoint. Will be back again!
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November 2023 by Nolan D.
Extraordinary service. My record player has been playing slowly and I tried every DIY solution on the internet and nothing was working. Northern Audio fixed it in 15 minutes at the store and I left with a functioning and tuned up record player. Highly recommend and will return if I have any future stereo/record issues.
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September 2023 by Jeff Dittenber
I have nothing but great things to say about this place! Mike and Scott are great guys and really know their stuff. I brought them my old 60's Dual 1019 record player and 70's Sony receiver I inherited from my Grandfather and they tuned things right up. At some point, the Dual started to develop an intermittent issue with the right channel and when I brought it back, Scott dug into troubleshooting right on the spot. Turns out the cartridge started to fail, and luckily for me, Scott had an original one at the shop from another Dual. He gave me a great price, and it's never sounded better to my ears. Thanks guys!
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July 2023 by Griffin Kiegiel
Scott was excellent, giving me tips to maintain the health of my turntable and tuning it up to working condition. I will definitely be coming to these experts for all of my audio needs!
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July 2023 by Meagan Quinn
This was the best experience! Mike is not only entertaining, he is very knowledgeable, kind, patient and all around great with customers. He quickly assessed the situation I was having with my turntable and re routed the wires I had connected incorrectly to the pre amp and speakers. He made it easy for me to avoid user error when I get home by keeping everything plugged in and tapping the other wires I would recommend Northern Audio Service to anyone!
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July 2023 by Cass Baltimore
The customer service and repair quality of this shop is AMAZING, Scott and Michael were so helpful about telling me what was wrong with my turntable and had it fixed SUPER quick! I highly recommend this business to ANYONE that needs repair on anything audio.
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July 2023 by Donald H.
I was visiting my terminally ill brother up north recently. He began talking about his record collection. I suggested he break some albums out. He shared that his GE Mustang turntable was not working. I asked him if I could take the turntable to an audio-hifi-doc for him. Fast forward to today. I called Northern Audio and spoke with Scott. He invited me to bring the unit in. As Scott proceeded to diagnose the unit he pronounced that the motor was frozen. Scott took the unit apart right there on counter and lubed, cleaned and was able to free up the frozen motor! He installed a brand new needle. He demonstrated that unit was working. Scott charged me cost of needle; refusing to take anything more. He shared that the unit could stand some additional cleaning, lubing and replacement of some internal rubber parts. I decided to postpone the additional work and take the unit to my brother to see the smile on his face. This unit playing some of the old records will be therapeutic. Scott had me take a brief video to share with my brother. covering the fine points of this old units' operation. Scott then told me to bring the unit back with any concerns. I would Highly Recommend this business. I will be sharing my experience with friends and family too. Questions? Call me 248.917.1575 Don Hinkson
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June 2023 by John Walker
Brought in my vintage 45rpm record player to be fixed. 4 to 5 hours later I get a call saying it was ready to be picked up. All it needed was cleaning and adjustment and it was up and running. SCOTT the technician did a great job and explained and answered my questions in a very professional way. Most likely the top place to bring your vintage audio equipment in to be fixed in the Metro Detroit area. They also have plenty of vintage audio equipment for sale in the store. Thanks again SCOTT and MIKE.
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June 2023 by Jason Ezell
Won't let me leave a 5 star review. Can't express how great of a place this is and what they've done for me. My father passed away on Memorial Day weekend he had some old reel-to-reels from when he was a lead singer in a band. I called these guys on a Wednesday to ask if they could get some tapes done for a Monday service for my father so I could have the music playing. Without hesitation they told me to come out and they would do what they could they got everything done before Monday. Amazing place I recommend these guys to anybody very nice people.
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June 2023 by Koby Levin
The expert staff helped me troubleshoot issues with a receiver on the spot. This kind of place is going out of style and that's a gosh darn shame. I will tell my future grandchildren about the high quality service I received this afternoon.
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May 2023 by Danielle Contorer
I can not recommend this store enough. I brought in a very complex pre-amp, amp, turntable, and speaker system and was immediately helped by several employees. They took the time to make sure each piece of the system was working individually, then connected them altogether. They showed me how to keep it so that it worked the same when I got home. Additionally, the staff were extremely kind and you could immediately tell they all love what they do! I will definitely be coming back :))