March 2021 by Eisa M.
This Sam's club is the slowest when your done with shopping and you want to check out, there is only one cashier register that is open for those people who are paying with different cards. I don't recommend this place.
March 2021 by Rodrigo T.
SCAAAAAARY!!!! NOBODY ENFORCES THE CDC GUIDELINES IN THIS STORE. I came in and just shocked and abhorred by what I saw. Customers walking around with their noses hanging out of their masks potentially infecting my indoor space area. Some staff members even have their masks under their chinni-chin-chin as well. DISGUSTING!!! No one enforcing the 6 feet rule as well, even though there's stickers on the floor,,, people with American flag masks still come up within my 6 feet of separation. I know the employees see it. None cares to even tell them to please "Maintain Social Distancing." I took a snap at the Yelp Page where it says Social Distancing enforced. Circled it in red so you can see. NOTHING BUT FALSE ADVERTISEMENT. My anxiety it going through the roof waiting in line to get my membership. I would not prefer to shop here. If you have family members who are at VERY HIGH RISK of dying from covid, please have some sense to save them and not shop here. God said I would go to hell if I lied. So here's the honest truth. Lady 3 rows back from me is coughing her lungs out too while having her nose hanging out of her mask. This place is a zoo and a nightmare. Definitely on the avoid list.
March 2021 by Erin A.
They totally rocked my daughter's birthday cake and cupcakes! I was so impressed that the name was printed onto the cake because I thought they were going to add the message in piping. The cake was a big size for being the smallest size available! We were eating on that cake for a week! The buttercream and whipping frosting were both yummy! I thought that my description wasn't that great, but the people in the bakery executed exactly what I had in mind. They were very kind and made it so easy to order! Even better, if you have the app, you can do self scan for your items as you shop and pay through the app! No more waiting in ridiculously long lines! Such a time saver!
March 2021 by Jeremy N.
This Sam's Club is a very large location with a lot of items to choose from in various different departments. Just prepare to wait during peak hours of shopping because it's busy. We come here from time to time to stock up on our bulk items (meat from time to time, paper products, juice, other dairy, frozen food, or alcohol). It's nice because you're guided to start one way and follow that way to the back of the store. Unfortunately, some people don't follow those directions but at least the majority of people do. There are so many different things that you can buy here! Electronics, optical needs, medicine, dry goods, produce, alcohol, clothing, dairy, refrigerated goods, frozen goods, bakery goods and many more things. You can definitely rack up a bill here but it's all things that you'll need and things you may not remember that you need. Definitely missing the free samples that they used to give out but they'll bring it back sometime in the future hopefully. One thing to keep in mind here, is to keep your head up inside or outside the store. People are in a hurry or not paying attention it seems, more frequently than other stores I've been to. I've been hit by a cart a few times because someone is on their phone and not looking ahead of them.
September 2020 by Jay L.
The cashier had scanned one more than what I've bought even though I told her how many I got. When I called the Sam's Club about it, he told me that they have to check the video to see what happened. When I got there , there was not any customer service desk at all.I've been pickled from being given wrong information like go line up and talk to a cashier and then cashier told me to go to see a manager who told me to see a cashier at first then helped me out.The producer guy was keep throwing cucumbers around when I was selecting for one. I guess they do not care whether they get damaged or not.I guess the managers are not doing their job educating workers how to handle merchandises and help and behave front of customers.I always get unpleasant feeling after I 've shopped at this Sam's Club!!!!!!
March 2020 by Katie K.
The staff is rude and unhelpful. They'll put you on hold for 20 minutes multiple times where you are forced to hang up and try again.
February 2020 by Lauri J.
I absolutely love the pharmacy in this Sam's Club! Everyone is soooo nice. Never had a problem with any other area of the store either, although the food court needs changes. They need more help and, why did they get rid of the Coke?! Not everyone likes Pepsi products. I was soooo disappointed when they took it out, please bring it back. Also offer salt and pepper.
January 2020 by Nicole E.
I went with a friend that had a membership and he prefers this place over Costco, probably since he's had it so much long. I think these big warehouse stores are great for one-off appliance items but for small families or DINKs the products tend to be too big for 2 peeps. I don't like to overbuy and especially buy items that could take years and maybe even a decade to use up. I will say that the quality of food and other grocery items here aren't as good as the competitors down the street, which is much of the reason I haven't been able to rationalize a membership here. It's good for gas, TVs, electronics, small and large appliances for the house. It's just as chaotic and busy in the parking lot and inside the warehouse store too as Costco or any other warehouse store like it. I will say that I did buy my smart 55" Vizio for a great bargain deal there. Or rather I went with my friend and he bought it since it's his membership and I paid him back. The checkout process was similar to Costco.
December 2019 by Clinton L.
Got a gift card for Christmas and tried to use it. Such a horrible experience had to go though 3 separate people who were all horrible. I actually went town the street and got a BJs wholesale membership because of the horrible experience at this location
December 2019 by Craig S.
I am a fan of this location but a few things to warn others about. Their location is a prime spot off of John R because of this it is always busy, so you might have to park a bit farther away but that is not the stores fault. They do have a huge parking lot which is nice. Aisles are always well stocked and the cashiers are friendly. Weekends can be a madhouse because of the customers that wait around the sample tables like they have never eaten before. I admit I will take a sample if something looks good, but last time I went there I saw a guy take 6 of the same sample OMG. They have some great private labels spirits and I recommend the spiced rum and vodka. Thumbs up !!!
September 2019 by Amy Holbrook
You do not need a Sam’s Club membership to use the pharmacy. I never knew this but it’s true. I buy my NP thyroid medication there and they send me a text when it’s refill time and I just have to reply to the text in order for them to refill. Once it’s ready, I receive another text. Quick, easy, good.
August 2019 by Marek K.
Because this Sams is pushing self checkout they only open 1 or 2 cashier lanes. Today there are two lanes open that are at least a half hour long. Other Sams clubs begin to open up lines as more people line up. It's pretty ridiculous. Can't wait till the BJ's opens down the street. Until then I will shop at the Sams on Hall Rd. This has happened 3 trips in a row
June 2019 by Stefania R.
One star may be a bit much, but I really do think customer service means a lot in retail. Yes, we were there maybe an hour and a half before close, but we're pretty easy and try to get in and out. My husband was given a membership through a previous employer, along with coupons when we signed up. We signed up with the paper that had the membership info and coupons. We picked up what we needed. Their sales are fine. I honestly feel like you're just better off going to Costco if you want the true wholesale experience. When we were checking out, we presented our coupons to the cashier, but they weren't ringing in. He said he would give us a slip to take to the customer service desk to get the discounts and cash out there, no problem. Once we get to customer service, the supervisor looked more than ready to leave. When we told her our issue, she said that our coupons are active after 72 hours (we weren't told that the 40 mins earlier when we signed up with her right there). We asked why weren't told, she ignored our question and just stood and stared at us. Regardless, we just paid to get out of there and never return.
March 2019 by Francis D.
This is, by far, the worst Sam's Club I've ever been in. I really hope it is just this store and it's not the whole chain. I have to blame the management (who you can never find) when employees are hanging out talking and the supervisors are right there. Service is bad, sticking is bad, and merchandising sucks. Tide laundry detergent...oh that's not in the detergent isle...that's on the opposite side of the store on the end-cap. A restaurant supply that no longer carries non-dairy Coffee Mate?? Last 7 times I've been there, they didn't have the main thing I came for. Time to try somewhere else!
January 2019 by Tony P.
The stores always organized and the food is great. Worst experience I had was when every fountain drink machine was broken.