August 2021 by Parker V.
Uhaul saved the day! Originally, we hired Two Men and a Truck for our move and they cancelled with less than 24 hours notice and said the next available time they could help us was two weeks out... My husband and I were in a bit of a panic because we had to be out of our rental house by the end of the day (7/30) that we had hired movers. Uhaul was pretty booked up when we called and we were nervous that nothing would be available because it was so last minute. But, THEY SAVED THE DAY! Someone had the box truck we used scheduled for a 2pm move across the country. Uhaul was understanding of our situation and allowed us to pick this box truck up first thing in the morning and let us know that the truck was rented out and that it had to be back by noon. I think they were a little nervous taking a chance on us as they didn't want to infringe on the reservation that was scheduled well in advance. They trusted us and we absolutely made sure to meet their requirements. I am so thankful for the Madison Heights location. We were in a bad situation and Uhaul went above and beyond to help us. We were going to pay $1800 for the original movers to do ONE run and it was a 10 mile distance. We used this truck for about 2-3 hours and paid under $200. This company is literally a life saver and I will absolutely remain a loyal customer. Couldn't recommend this location more! Again, so so appreciative of their understanding of the situation and their quick reaction to help. They could have easily told us we were out of luck and there is nothing they can do, but they didn't. They helped us. My husband and I are now in our first purchased home and couldn't be happier. THANK YOU UHAUL!!!
July 2021 by Carrie W
Great place to go if you need propane. They don't do exchange but they will refills! I filled 2 tanks that were almost empty and it was under $9 for both tanks to be filled up! I went on the 4th of July and they were open. They had a sign hanging that said they are open 7 days a week for propane even every holiday except Christmas day! So I will definitely only be refilling my propane at U-hual!
June 2021 by Brittany Martinez
Online said they had trucks available but in the store they acted like I was crazy for even trying to walk in. Tried to book for following Saturday a week away and that day was all reserved too. According to those guys, everywhere in 10 mile radius had nothing available. Jokes on them, the Troy location had just what we needed and were very friendly and easy to do business with. Madison Heights UHaul has bad customer service, are unhelpful in every way, and make you feel d**** Go to Troy instead
March 2021 by Nicole E.
I helped a friend rent and closed trailer hitch from this location to take a sectional from Oakland to Royal Oak. I believe it was a 5x8, the one that is advertised as fitting a queen bed in. The service seemed decent. The pick-up was easy, drop-off was a bit slow of a process, but all in all it was fine. Not a lot of explanation on how to use the trailer and hitch kit, but we figured it all out. It's convenient for those of us with card or smaller crossovers or smaller SUVs. It's not far from me either.
March 2021 by Greg Bertin
I made myself late to work by returning their truck BEFORE work, when I could have kept it for 21 hours later, the next day. I did that so they could maximize their profit on the truck by renting it again that day. In return for my thoughtfulness, they charged me $10 in gas for driving a cargo van 15 miles! Thanks for nothing, Uhaul! ?
March 2021 by sub. D.L.
Went out of my way to bring the truck back in 21 hours early when I COULD have kept it all night, so they could maximize their profit on the truck. In return, they charged me 10$ for gas in a CARGO VAN that I drove FIFTEEN miles, based on the GAS GAGE reading, which everyone knows doesn't budge for the first 20-40 miles, then drops very quickly. Thanks for NOTHING Uhaul!
February 2021 by John W. Thompson
I rented a truck and we had a big ice storm and snow storm and it took me longer I bought the insurance and everything I was not able to get it unloaded they told me it was ok and I told them I would pay for it longer uhaul the morning of said it was ok they understood. Then “Get Em Towing” came to my parents home and the tow people called the police on me and tried to make off with my stuff. All while my dad age 72 and my mother 70 with medical conditions had to help me scra
December 2020 by David P.
I just rented 5x9 trailer for the day and it was a great product. Concur with other reviews the facility was very clean. Staff was helpful and did good job hooking up the trailer and making sure all was OK. Great phone app to rent and return you trailer. I was able to return after hours and just fill in the requested photos of condition and location. Everything worked perfect. Would not hesitate to using this location.
November 2020 by Marcin Frącz
Unprofessional and rude manager refused to refund unopened straps, with receipt from another u-haul location in town.
November 2020 by honey bunny33
I was on hold twice for over 20 minutes just to get hung up on. Pretty poor service.
July 2020 by Travis Clark
Great staff, always helpful, excellent customer service, and very quick at getting people the equipment they need. Thanks
June 2020 by Valerie Moran
I drove just few miles and the tire went flat. I called for help and got referred to the 800 number. I called 800 number and was referred to a website. I went on the website and needed an account to do anything. Still sitting on I-75 in a construction zone with no help and a flat tire. Very dangerous. Advised the clerk Nancy where I was and that it was not safe and still got no help. Only now, after an hour of waiting with NO RESPONSE TO MY REQUESTS FOR A TOW in a different representative, Sandy, saying that they are "backed up" and only now NOW saying I can call 911. Now she is szuong she is "back in the que" for a tow truck. I asked when and why would she have left the que? NO RESPONSE.
June 2020 by Gerald Kucinski
June 2020 by Kelley Wickman Holloway
Called last minute for a truck and was helped immediately! Truck was fantastic but the crew was even better! Thanks so much for such great service!!
September 2019 by Jones R.
This is probably the result of poor training by U-Haul and not the result of individual staff members, but the staff is very poorly trained and cant answer even basic questions about the product.