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February 2024 by Sarah Cadieux
The truck was clean. But the vent fan didn’t work. In the middle of winter. The wheel alignment was off so bad that it was terrifying to drive. I brought the van back before close, by about 5 minutes I’ll admit. Still, before close. The signage stated to stay in the vehicle and someone would be out to help me. I sat there for 10 min till I saw everyone leaving and getting in their cars. Honestly I would have been fine if someone had just said “sorry were closed” but to just walk out and ignore my existance was so rude. After an extremely hard day of helping a friend move when everything went wrong I had to sit a cry for a minute before I could start doing the online drop off. The day started at 745 with me attempting to acquire my reserved truck and after struggling to get the app process to work, I spent 20 min on the phone to be told no one actually assigned me a truck and I needed to go to another location. Which I did. I spent another 20 min trying to get the app to work and then another 20 or so on the phone with people who sounded like they were put out just having to answer my call, to be told I still was not assigned a truck. By now the original location was open and I went there and got a truck. So 910 I am finally in my truck with the movers I paid for sitting around for an hour. I should be refunded at least the first hour of the movers time. All in all a horrible experience.
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February 2024 by Luis Castillo
The location was large and convenient. The trailer itself was poorly maintained. The tongue mechanism that actuates the brakes was incredibly rusted, which produced a lot of noise as well as questionable braking results. There were times where I felt the trailer brakes weren’t functioning at all. I’ve been a U-Haul customer in the past, but this is the first time I’ve used your double axle trailers. I will not be renting one of these trailers again.
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January 2024 by Martin McDonnell
Friendly staff. Had everything needed for any type of move.
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January 2024 by P C
This u-haul is the most professional in the area. Hands down the best service. They usually have the particular vehicle your looking for. I've been using this location for years and couple times each year.
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January 2024 by Kevin O'Mara
These people are friendly knowledgeable and helpful!
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December 2023 by justin alexander
Rob is great always super friendly, If you need to rent a truck this is the place!
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November 2023 by Brian Brown
Rob & the rest of the staff made things super smooth, I’m appreciative of their help. Really glad I went to this location over others after reading reviews online.
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November 2023 by Nolan Kaliszewski
This location is rude and unprofessional to their large commercial clients. We spend around $120,000 a year with U haul and are treated very poorly. We will be taking our business to Enterprise or Budget rental.
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October 2023 by Paul Martindale
Rob was my rep today. Not only was he EXTREMELY helpful and accommodating on the phone but was friendly and professional when I dealt with him at the store. The Madison Heights location has been my "Go-To" location, Rob is yet another great reason to keep coming back.
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October 2023 by Michael P. Clemmon
Caleb and the team there helped at the last minute on the busiest day of the month. These guys went out of there way to make sure I had a vehicle for my move. Exceptional customer service and I would highly recommend this location!
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October 2023 by Cassandra Snow
The Staff was wonderful and nice! The van we got was great, clean, and easy to drive. Drop off was even an easy process!Would recommend this location to anyone!
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September 2023 by Jenny Grace
The guys were great and personable! They made the process easy and efficient, I’ll definitely use this location again.
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August 2023 by Harman Sidhu
I had a great experience at this location Rob was super helpful he helped me attach my suv to a car trailer and made sure everything was good before I leave the facility.Thank you Rob!!
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July 2023 by Barbara C
If you're looking for amazing customer service ask for Rob!!! He's literally the nicest guy I've ever met. His voice is soothing not to mention he's hilarious! 10/10 only use this U-Haul and only ask for Rob ❤️
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July 2023 by Melinda Anderson
I had a WONDERFUL experience at this Uhaul Thanks to Rob! His service was excellent and I am very happy with my experience.He went the extra mile to make sure my experience at Uhaul was outstanding.I guarantee that Ron will do the same for you.
