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March 2024 by D Shaun
So ups will claim they tried to deliver but they didn’t because I have cameras and a ring camera to show proof they didn’t ring or stop by. If they cannot make a delivery the driver tries to be slick and drop your items off at a pick up point so their next load isn’t as much. That’s whether you asked for redelivery or not. I have since filed a fraud complaint
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October 2023 by Marshall Steffen
Wish i could make it negative, ordered a package for saturday delivery. It was late Was told the package would be here Monday. Package doesn't show, when I go in to pick it up, im told its still on the truck at the facility and isnt even out for delivery. So i ask to get it, I can't do that cause its on the truck, thats never left the facility. When I ask for it to be made a pick up for the next day. "They can't do that" only I can do it on the website, the website says they "have to make a delivery attempt" So the package is already late, 4 days and you haven't made a single attmept....
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October 2023 by David Lyons
Very difficult to get to a person. Unbelievable how hard it is to talk to someone, left feeling like they are avoiding speaking with people.
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October 2023 by Achille Dinello
Arrived an hour and 15 min before closing to have the gate closed in my face, after loading a package with dry ice to ship ice cream. Nothing like ruining my shipment and time.
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October 2023 by Beverly Sargent
Had a question about UPS fraud. The agent I talked to looked into the number I gave him and said that the information didn't come from UPS and he advised me on what to do.
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October 2023 by k whi
Aside from the security guard outside who yelled at me for parking in employee parking 20 minutes before they closed, the staff inside were so helpful and quick!
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August 2023 by Todd S.
An $8 charge to pick up a package! Some of us work during the day and can't be there to sign for a package and then we have to pay to pick it up? Will avoid using UPS whenever possible in the future.
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July 2023 by Rasky Bukowski (Rasky)
It was fun. I'm the guy who walked to the place for exercise, went through the detectors, etc., and enjoyed the humor.
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July 2023 by Ravi Singh
Brian Grau, delivery person is nice, friendly and service centric. The contents in two boxes were damaged. He examined and took initiative to pick-up and return. Thanks Brian.
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July 2023 by Matt Au-Yeung
Excellent service. Great staff, Debbie gave a great help to me. She is polite and helpful. Thank you so much!!
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July 2023 by Sophia Richardson
I have been trying to get my package held. I was told by Overstock UPS can hold a delivery. I was told by UPS that Overstock does not allow delivery changes. I tried to do a hold at the facility and UPS tried to charge me $7.99 per item. On the website it says you have to pay $19.99 to “upgrade” delivery. Desperate to stop the delivery, I upgraded and guess what? I still don’t have the option to hold delivery. And I cannot speak to a human and the ANNOYING automated system can’t comprehend what I want. I will be doing a chargeback for my money since despite my “upgrade” I still can’t hold or change delivery.
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July 2023 by Joseph Dugan
I called and they had me pay to pick up my package same day. They said they would call in an hour. I called repeatedly for 6 hours and find out at 7pm my package is available for pickup here and it’s already closed. They refuse to refund me. Wasted over an hour of my time and don’t have my package in time for why I need it. So they wasted my my time and stole my money. There’s only a few ways they could have done a worse job.
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June 2023 by Thomas Stackpoole
The UPS clerks was very friendly funny made the whole thing enjoyable.
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February 2023 by Mike K
I've been going to this location upwards of 12 years now and I can honestly say I have never had a bad experienceSame guy worked the counter for years and was awesome. His replacement couldn't be better.Sure I've had longer than expected wait times but that's on the customers walking up to the counter unprepared.I don't go anywhere else if I don't have to.
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January 2023 by Ruth U
From now on I am only using Fed ex and USPS. UPS has the Slowest Expedited shipping ever! Then when the package does arrive in Madison Heights sorting facility they dont even attempt to put it on a truck and deliver it. Why pay for expadited shipping if the package is not going to be prioritized? I could have got standard fedex shipping and received my package by now. UPS is just terrible
