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July 2023 by Anthony A
Unfortunately they couldn't diagnose the issue with our car. That said, they took it on very short notice, let us keep it there while we waited to figure out how to get it back, and they didn't try to sell us fixes or up charge anything. Though I am not from the area, I would certainly recommend them for at least being honest and understanding.
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February 2023 by Dave Rumney
My son’s car needed an exhaust system replaced. Eric and Phil got his estimate done promptly and the work done the next day and the final price was actually less than the estimate.Highly recommend them for auto service!!
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January 2023 by Beth Ansari
HORRIBLE! WARNING !!! DO NOT go there to have your car fixed!!! Last week they charged me 309.00 for a battery for my car. Today which is about a week later ,my car wont start, it wont even turn over. I had friends come and try to jump start my car, and it didnt even turn over, No sound , nothing!!!! BEWARE they are really awful !!!! In order for me to post this I had to give them one star ,but they deserve no stars!!!!
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November 2022 by Greg Sandell
Excellent place. Quality, price, customer service...10/10.
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August 2022 by Jacob Johnson
Quoted me a price, then charge me around $100 more than quoted price, then when I picked up vehicle I looked up price of the part(they put stock code on receipt) they had purchased just up the street from their shop and it was $105 and they charged me $174.98 them when I confronted them they got rude telling me they upcharge parts and they claimed they told my wife which was not the case. Not the first time I've heard bad things, I'm local do most of my own work and for this reason. I would highly recommend finding a different shop if your looking for fair honest service. If I could have given zero stars I would because of the tone and disrespect I received when I confronted them about their scam.
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August 2022 by Cody Jo Smith
These guys were so helpful and kind after my van broke down over 6 hours from home. They tried to fix the problem and when they couldn't, they were extremely accommodating. I'm hoping to never be back but if I were in the area and needed them, I would go back in a heart beat!!
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August 2022 by Sarah J.
I've been taking my vehicle here for nearly a decade for oil changes, this is the first time I've had them do any more than that. This time it was a muffler and when they gave me the quote it was for $250 but they charged me $360 because they had to "get a different muffler than the one they quoted me for", they did not bother to contact me to see if I wanted to go ahead with that price change or not. In my opinion a full hundred dollars is worth calling the customer over. The mechanic had a very poor attitude when explaining this up-charge. If a person does not get charged the quoted amount, then it should be discussed before the work is done. This is poor service. My parents had a previous experience with them where they went ahead and replaced a tail-light without calling them about it, charged them three times what it would have cost to just do it themselves (something they are very capable of and would have done it instead of paying the labor charges). So if all you are looking for is an oil change for cheap, then go ahead but if your vehicle needs more than an oil change only, then expect to get ripped off. Expect to have work done that was not previously agreed upon.
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August 2022 by B Side
Lied about the price for a rebuilt starter. When we did our own research looking in the area we found one for $174 told him about it and he mentioned he was picking that part up. Ended up charging us $300 for the part +$150 for labor costs. Not very good business practice but he got the work done on it as far as I know.
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July 2022 by Rae Rae **
Excellent Customer service, my car broke down while i was out of town and they went FAR ABOVE and beyond to get me back on the road as soon as possible. Calling around to multiple dealerships and parts places to get the part and someone working through their lunch and break to get us back on the road!! AMAZING!!!
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June 2022 by DaleI founf Dale
Broke power steering pump as they were taking it off to get to a leak located a few inches underneath where the pump was located. Then had the nerve to charge me for a new pump! They use to have good honest mechanics but now they will hire anyone with a wrench. Will not be going back as they will not stand behind their work.
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January 2022 by Straight Shooting Sista
Everytime I go here, I am greeted with very friendly people which is always nice. The atmosphere is clean. But all of that aside, they are reasonable. If I don't need something done to the vehicle, they will out right give me that option. They don't tell me NOT to do it and they don't push it on me TO do it. They simply present it as an option and present their reasonings behind each option. The technician will come and talk with you along with the front desk staff. You can tell it is a team environment.Lutey's has been around long enough and has a good enough reputation to be well-trusted in the community.
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December 2021 by Lisa Harnick
Normally I don’t complain too much about businesses, but after this experience I feel it’s warranted. Took my car there to get a wheel bearing fixed. They took the car for a drive, during which the car was hit head on and totaled. They said they didn’t have a loaner to give me to drive, and at the time I was just happy nobody was killed. The liability insurance company they have is based downstate and has poor customer service, and must be the cheapest they could find to get. It’s been a stressful experience and I have not been called once from Heritage, the only interactions I’ve had is when I have called them. Not a happy customer and will not be doing any business with them again.
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November 2021 by Lisa Julia
Previously done business with them will not anymore.
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June 2021 by Becky Riker
Brought my car in to have an AC line replaced and the system recharged. The first day I brought it in to be fixed they got the wrong line. And I left with a squealing belt. Then I brought it back on Monday. The quote went from $137 to $347. On Monday they received the wrong AC line again. They had it apart so they kept it. On Tuesday late afternoon they called the car was done. But the price was now $422.18. The day I picked the car up there was a noise in my steering wheel. Afraid to bring it back to them I decided to just live with the noise in the steering wheel. Now I have the airbag light on and wires coming out of the steering wheel. I can not say they did anything for certain but it was convenient for this to happen immediately. I'll find someone else to fix my car. Never again Heritage. The only good thing I can say is they were friendly and I do have AC.
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June 2021 by Susan Reider
We take our 1966 Mustang there. They have done awesome work on it.!! The last time we took it in they weren't sure about a part that it needed so they called Ford motor company. It now runs like new, considering it is 55yrs old!! Wouldn't go anywhere else.