September 2021 by Chuck C
Theeee best bank.
October 2019 by Karen S.
It has taken 3 long years to settle the estate but to be fair there were complicating factors. Misty Condon has provided very good customer service.
April 2019 by Kyle Clarkson
After having a bad experience a month ago I have been back a couple times and the service has improved.
March 2019 by Rowdycat O.
Whether through malicious intent or sheer incompetence, they have cost us thousands of dollars and continue to charge us for their own mistakes. We were outright lied to by Melissa upon transferring our mortgage regarding payouts, she assured us multiple times that we would receive a check for roughly $5000, we even structured the loan specifically for that so we'd be able to get some much-needed repairs done, but when it came all but $60 had been taken by fees that she neglected to tell us about. She directly lied to us, and cost us $4940. Additionally, the process took about three months longer than it should have, and we had to keep calling her and asking about progress. Three years later, our mortgage payment jumps up by roughly $150. Once again, Melissa tells us that it's because they didn't keep up with the tax end of things for three whole years and now that they realized their mistake they shift the responsibility to us. I don't know how we're supposed to pay this, but Melissa, if you're reading this, you are a detriment to an already shady profession and I hope you have trouble sleeping at night. Our lives are measurably worse for your existence, and it would have cost us far less money to have done literally nothing.
June 2018 by Darci B.
I was very disappointed with Isabella Bank. They were not at all helpful, I received different answers to the same question as I tried to find answers to simple checking account procedures. I was told I had overdraft protection then told it wasn't for you to use actually it was just there "in case"... Very Dissappointed with this bank
September 2017 by David Campbell
Good morning Jacquie, (Card Services)
Oh how elated we are as customers of Isabella Bank! Your helpfulness, trust, and expedient action regarding my recent account situation has been beyond anything we have experienced recently! I am VERY VERY happy to say we bank at Isabella Bank and WE APPRECIATE what you do!
My Card was compromised (used) at 1:35 P.M on September 12th, Blocked by Isabella Bank at 1:36 P.M. (WOW!) and between the quick response of yourself, on behalf of Isabella, and the "agent" at eBay, all things were set aright within five days, including a SATURDAY! All that remained was for the provisional monies to be removed from our account, which has now been completed.
THANK YOU SO MUCH!
The reality is that in today's age of technology, accounts will be compromised. However, I feel better knowing that I have a bank that takes that reality seriously and provides VIRTUAL ARMOUR for our money that we entrust to Isabella Bank!
Thank you so much, again, on behalf of our family!