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October 2023 by Justin L. Gary
Reserving was easy and the staff was super friendly. Would use them again. My only complaint is that the prices were a little high.
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April 2023 by Bron Price
Bria Viverette was super kind and helpful. My mom has Als and it’s hard to understand her but Bria listened and was patient. Offered multiple solutions and answered all of our questions professionally. Perfect customer service.
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October 2022 by Ashley Londo
I rented a car from this place through my insurance after an accident, initially everything was fine,however, after dropping off on a Saturday as that was the last day covered, I was charged an additional 2 days at full rate that I did not find out about until after the account had been closed. Apparently they charge you daily rate during closed days which was never explained to me from the 3 employees that made contact with me during this process. I called to inquire about this as I also never was sent a receipt, and was met with an individual who was helpful at first, but when I said this is something you guys should probably let future customers know as it's kind of a pricey occurrence if not planned for. His response was to interrupt me while I was speaking and lecture me about where store hours are posted and that I should have read my rental agreement. I tried to continue what I was saying and he proceeded to interrupt me again at which point I asked to just speak with the manager. I sat on hold for a few minutes and was hung up on. Yes one should read the rental agreement, however, that is the last thing on your mind when you get in an accident. Just a little understanding would have gone a long way here, especially when as a customer, I was only trying to give some helpful feedback.
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September 2022 by Krishna Teegala
The lady at front desk did not even know how to answer a simple question that I asked what midsize SUV cars do you have and kept giving answers unrelated to the question she kept telling me she can't guarantee anything when all I asked is what you have right now...she was so rude blowing air into phone being arrogant when she is the one who can't understand a simple question... Bad service
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August 2022 by Thomas Close
As a veteran business traveler my recent experience renting a vehicle from this Enterprise location (Northville, MI) is without a doubt the worst ever. We rent vehicles across the country, and at the time of this incident I was renting a truck from Enterprise in the St. Louis area which was great.However, the Northville location denied renting a vehicle to me while I was there in person based solely upon discrimination. I also attempted to reserve a car online the following day and was successful until the manage phoned hours later and told me she would not rent a vehicle to me. Further discrimination.This location is two miles from our offices, and I have rented numerous vehicles throughout the years here. You can only imagine my frustration, embarrassment, and dismay at being treated in such a way.The worst treatment I have ever experience, period.
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May 2022 by My Name
Lady who helped check me in/out was nice and quick! They were out of small cars, so I ended up with a larger upgrade without being charged for it. The car could have been cleaner (especially windows), but wasn’t bad. Overall was easy and straightforward, can’t complain
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April 2022 by MI Reviewer
5 Stars 10/10 Thank you to Mr. Calvin Wu for the excellent, kind, and prompt service
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March 2022 by Mario Aljarbo
Calvin is very helpful and efficient, great service and appreciate their customers!
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July 2021 by D C
Great customer service and super helpful when dealing with swap outs. ??
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June 2021 by James Treadway
I needed to return my car and get something a little bigger I made an appointment I could not make it they told me that's all right we'll be here when you get here good service is so good to know that you will be treated Professional Services.
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April 2021 by Stacy P.
I was forced to get a rental car during car repairs and I have nothing but great things to say about this location and specifically Calvin. He has gone above and beyond to assist me and has solve a multitude of problems. Calvin is a great communicator and clearly a people person. I won't hesitate to use this location again. Thanks!
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April 2021 by Sumedh Shinde
This Enterprise location has provided me with the best hassle-free experience of renting a car in entire MI. James and John were extremely professional as well as supportive when my insurance company contacted them post my personal car accident. They made sure I got a 4 Wheel Drive in a good condition during the heavy snow that too in my insurance company's alloted budget.Kudos to you guys! Keep up the good work!
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January 2021 by Reem Masoud
James the manager was excellent, impeccable customer service! Great cars in perfect condition. A smooth experience from pick-up to drop-off
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December 2020 by Terri Savage
Great experience thanks to James Dodge at the Northville, Michigan location. I got scammed by a rental car booking company and Enterprise came to the rescue. Even got a free upgrade . Learned my lesson to go with a dependable car rental company-ENTERPRISE RENT A CAR. Service was fast and efficient. Thanks James.
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December 2020 by MJ AN
Very nice and friendly staff at Northville Road location.
