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February 2024 by Edmund M.
When my car's brakes started making bad noises, I knew it was time to let the dealer fix it. My shade-tree mechanical fix from last summer came back to haunt me as my right rear brake caliper, rotor & disc pad were shot. Since most dealers don't have a rental pool of cars, the only thing to do was contact Enterprise. They rented me a nearly new Kia Sportage after picking me up at the dealer. When my car was fixed, they dropped me off at the dealer & was on my way. Over the years, I've rented from all of the big-name auto rental companies. Most of them try to tack on hidden charges, but not Enterprise. Easy to work with!
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January 2024 by Jessie Quesada
Amazing staff, phenomenal customer service!They took care of my every need and made renting a car during one of the busiest times of the year, a breeze!A big thank you to Josh Kraft, the Assistant Manager for being so kind, and helpful.10/10!Definitely my first choice the next time in need a rental car!
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November 2023 by Amarnath Mamidibattula
During my recent visit to this Enterprise location with a corporate booking, I encountered a highly unpleasant situation with the manager. The manager was exceptionally rude, directly questioning whether we were involved in fraudulent activities. Despite clarifying that the rental was for personal use and not for business purposes, the manager insisted on a personal code that our company had not provided.Interestingly, I had used the same code on multiple occasions before without any issues. In fact, I had utilized the code to rent a car at the airport seamlessly. It was disheartening to be treated with such skepticism and disrespect.I would like to emphasize the importance of treating all customers with courtesy and professionalism, irrespective of their background, color, or language. A more welcoming approach would have certainly influenced my decision to rent from this specific Enterprise location instead of choosing an alternative at the airport.To the manager at this store, I encourage you to reconsider your approach to customer service. A positive and respectful attitude can significantly impact customer satisfaction and loyalty. I hope this feedback serves as a constructive suggestion for improvement.To potential readers, I advise exploring other rental options in the area and reconsidering choosing this particular Enterprise branch until customer service concerns are addressed.
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November 2023 by Kevin Kobelsky
Plenty of cars, very pleasant staff, lots of parking.
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October 2023 by Lisa Halton
Highly recommend Enterprise in Novi!! They were quick in picking me up to rent and also bringing back home after turning in the car. I really appreciate the text to be sure everything was going well. Felt very well cared for as a consumer when we did a walk-through with the car before and after as well! Best rental car experience I've ever had!!
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October 2023 by Thomas Klepp
Manager Shannon is thorough and friendly. They are efficient and get you on your way.
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October 2023 by Shanker Srinivasan
The cars were maintained very clean and staffs were very friendly! Will always go with Enterprise for rental.
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September 2023 by Amy Merath
Had issues with extending my rental. I got the car rental on E, they were supposed to update it in my contract with them & when I turned it in they were questioning why I didn’t bring it back with a full tank of gas & had to tell them it came on E. They were okay with it and didn’t give me a hard time.
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August 2023 by Dagon Park
Friendly and fast will update upon return of the rental. Explained everything very well and didn't try to force me to get anything uneeded.
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July 2023 by Anna Maria S.
Novi Enterprise is by far the best rental location in town. We want to give special thanks to Phil for helping us out with finding the perfect sized SUV and giving us a great price. The car was in per steen condition and drove smooth. Everyone was high energy and polite there. When we went to drop off the car at Enterprise I was told my personal vehicle I was going to pick up from the car shop they had told me my battery had completely died. Phil was kind enough to give us a ride back to our home in the vehicle we had rented. Phil saved us in taking an uber back home. I definitely would recommend coming here for any of your car rental needs. Thank you so much and we will definitely be back. Sincerely , Anna Sepanik
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July 2023 by Brittany Hassell
Had a family emergency and needed to rent a car with very little notice. Shannon was able to get me set up and on the road in a matter of minutes, giving me one less thing to worry about. Will return if another vehicle rental is needed.
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July 2023 by Mike Degg
Excellent customer service! Although all the staff has been amazing, Phil in particular has been outstanding from start to finish! Thank you for going above and beyond. Highly recommend this location!
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June 2023 by P P.
They are so polite on the phone. Then when you get there to pick up your car, they try to sell you insurance even though your own insurance company covers it.. talk about fast talking . they give you three days to cancel it but to cancel it you have to go into as they say, any of their offices. Well, try To tell that to the guy who's office you visited. And certain of them close at noon on Saturday so you have to go running around to another office. When the dealership told them that it would take three more days to complete my car, they demanded 160 more dollars for insurance. I slightly told them how I'm being ripped off. They fully expect this because they know they're high pressure salespersonnel. Well, I can tell you if I get any more trouble when I go tomorrow, I'll cause even more trouble.Oh, and I have a handicap currently having serious back and leg problems using cane and walker. Thankfully I can drive just fine, but why do I have to go running around to the various offices to cancel their insurance that they assured me could be cancelled. Never experienced anything like this in my life
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June 2023 by akhilesh parab
Best place to rent a car. Very cooperative staff. Getting a car was hassle free and returning was a breeze. Competitive pricing. This location is my first choice for renting car.
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May 2023 by Paul DesJardins
Phil was very nice and gave me a ride back to my residence. Enterprise is a considerate and professional business.