November 2021 by Yethiraj Datta Chamarthi
Business said it closes at 6pm online, at the website and on the door at the business location too. Upon arrival at 5.40pm found no one at the location. Tried to call the business location number provided but no response and calling hertz customer service was pointless. Never renting from Hertz again!!
November 2021 by Brandon jones
The staff works hard to make sure have an awesome rental experience. ABOVE AND BEYOND!
October 2021 by Nicole Bradich
Super easy to rent and return cars, everyone seemed friendly
September 2021 by Bernard McCarthy
Couldn't have gotten better service or pricing anywhere else. Mark did an outstanding job, and provided me with a great vehicle & service. I will come back!
September 2021 by John Brock
Nice person. But when I got the vehicle it was not cleaned. Cup holder was dirty and sticky, and back cargo area had dirty footprints and dirty/muddy rubber floor mats in it. I was to much in a hurry to go back inside to complain.This put a very bad taste in my mind for ever renting from Hertz again.
August 2021 by James Stewart
Arrived at 4:15 to pickup my car(scheduled for 4pm). Lights off doors locked(sign on door reads open till 6, same on web). Called customer service was told at 4:35 that the guy was at lunch and would be back at 5. At 5:20 customer service told me that there was nothing he could do for me and hung up on me. At 5:38 a much nicer and professional customer service representative told me the closet location for pickup was the airport. Hertz, this wasn't your first time screwing me up but it will be your last.
August 2021 by Vijay Kandalam
Courteous and helpful staff. Had the car ready in time and even offered me an upgrade as they had one available. That made our trip all the more comfortable.
July 2021 by Dave Dorobek
They really hooked me up on a terrible and busy day (both parties). Really appreciate them helping me out last minute like that.
July 2021 by Syed Hashmi
Who ever manage this office does not care about Hertz. Most of the time there is no body in office and you will find door locked. I tried several different time and days but mostly no one available. Hertz please check old reviews and do something about this place.
April 2021 by Sefi Grossman
Only car they had as part of my reservation smells like smoke even though I booked non-smoking. Rep offered zero help other than saying go to a different Hertz location. I will never come back here again.
April 2021 by ANNE MARLOW
we reserved a minivan 2 months ago, and just received a call from Hertz one day before our departure saying that they overbooked oh, we're sorry hopefully we can find another car. this is unacceptable I will never rent from Hertz again and I recommend everybody to Veer away from this company they don't know how to do business. The people we spoke with on the phone were very rude, inconsiderate and so unprofessional I will never work with these guys again. They also told me they had other people that they had to call and tell them they didn’t have cars for them either! As if that’s supposed to make me feel better?! Just shows the level of incompetence in this company. We reserved 2 months ago they should have told us if there was no car available we should have been told before 2 days before we leave. I would be very careful working with these people. there's many different rental companies out there and Hertz will not be on our list anymore.
April 2021 by J L
Not the worst experience, but certainly not the best. Customer service rep seemed annoyed that I asked for a different vehicle than the one he arbitrarily assigned me without asking me a single question about my wants/needs for a rental. It was given to. Me under a full tank of gas, which is fine but "return it at the same level" isn't really a practical thing, so they got it back on full. My biggest concern was that the location is anot COVID compliant. When I walked in, the rep was eating in the lobby and then only barely managed to get his mask over his mouth; I could see his top lip. He didn't attempt to adjust the mask, just rocked that nose-out look. Gross.
February 2021 by Barb H
First I would like to state that Devin was great and had exceptional customer service. However I'll NEVER rent a car for this location again. It was my first and last time. I needed the car for one day to attend a funeral so I figured it should be one easy transaction. I was sadly mistaken. The car itself was just janky and uncomfortable to drive . The key came broken. I was told "if it comes apart no biggie just put it back together". The car was wobbling all over the road as if it needed a wheel alignment and lots of other mechanical problems. It wasn't properly cleaned before me and overall just not a good rental car. To top everything off, the computer "accidentally" charged me an extra 100 dollars so I didn't have access to my money for a week because of that . Never had this problem with enterprise, I guess you get what you pay for .
February 2021 by Nette Wood
Waited 40 minutes after my pick up time for the car to even get on site. Pick up worker was pretty short with us. Drop off work was very polite and professional. 3 stars just because of the drop off guy
January 2021 by Jeffrey Smith
These guys and gals were great to use for when my truck was recently stolen. Always ready to answer questions I had over the phone and honest competitive rates. I really appreciate the great experience from this company after a not so good experience.
