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September 2023 by Lauren Baywol
REMEDIED ISSUE, NOW A CUSTOMER FOR LIFE. I had my oil changed on a Saturday afternoon — the usual quick and friendly service. But Sunday when I turned on the engine, I noticed a steady stream of oil pouring out from beneath my car and all over my driveway ☹️. Not good. No longer having a useable car and unable to do anything until they opened Monday morning, I was very frustrated. I know accidents happen, but I internally thought about how I’d never return here for future oil changes.However, I called first thing Monday morning and they went WAY above and beyond to remedy the issue (something wrong/defect with the oil filter). Mo specifically was EXTREMELY apologetic for the issue, and within an hour they came to my home to look at the vehicle, deemed it safe enough to quickly drive to the shop to fix, and returned the vehicle along with a refund for the oil change AND scheduled someone to power wash/scrub the oil off my driveway (which was done in the same day).Their above-and-beyond customer service and pleasant demeanor when I had the issue (which could have happened anywhere) will have me returning to this location for all future oil changes. I know as a customer I am appreciated and well taken care of.Thank you!Service: Oil change
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September 2023 by Robin K.
I had a very low tire and stopped by when the shop was closed, but someone was there who kindly filled my tire for me and would not except compensation. Very rare these days. Thank you!
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July 2023 by Taylor Phillips
Moe and his team are the best! Have been coming to this location for many years. Quick, efficient, and Trustworthy!
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May 2023 by Christopher Hopp
Went for an oil change on a Saturday morning. One bay was open, no waiting. I was flagged in immediately and properly directed for service. The technician/attendant was prompt and efficient. There was no upsell and no theatrics (spare me). I was out quickly but the team seemed to do a thorough job. I wish more services were like this. Unless things change for the worse, this is where I'll be going for oil changes and minor repairs.Service: Oil change
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April 2023 by Dennis Walton
Best place in town to get an oil change and car repairs. Moe is great!
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April 2023 by Peter Boykin
I had to get my turn signal light bulb replaced(passenger side). Went to Valvoline on 9 Mile and Coolidge after work yesterday at 4:30. Line wasn't moving, so I traveled up the street to this establishment. No cars were in the bay ahead of me and I pulled right in. Paid only $15 for the new bulb and was out in 15 minutes. Highly recommend this establishment for minor repairs such as this.
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March 2023 by Phil
This business is run by some great people. They’re efficient, professional, polite and don’t constantly try to upswell you on everything, which is one of the more daunting experiences at an oil change shop. I highly recommend this place.
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February 2023 by Gloria Bebop
Pennzoil customer service is fantastic! The service men are so respectful! So honest! Everytime i come here i leave out ? happy?Services: Tires
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January 2023 by Ouma Edwards
Professional work, great customer service at a fair price. I fully recommend this business.Service: Oil change
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December 2022 by Luvli Uno
I've been going here for years and I've tried to continue. I noticed since the one guy took over the floor my oil level is always at the safe line but not in between, I pay for 6 quarts and he NEVER fill my engine properly I used to go and make him fill my engine but I want be going back I was just there on the 8th and my engine need oil this is not good business I think it's time to expose this place I shouldn't have to stop and buy oil to fill my engine in between oil changes on a newer model jeep. This will catch up with the business eventually the doors will close and every time I predict this about a business it happens. You have to treat people right and give them what they payd for. You're WRONG! And you got other staff there that look like they dont know what they are doing. I had another bad experience my cap was not on correct an I went back and the same guy denied there was a leak and said the oil pan was dry, why did it you have to replace oil if the oil pan was dry. Dude you just shady. I'm not confident anyone that works there. Mo you need to get it together.
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November 2022 by chris cook
Absolutely fantastic service will be taking my vehicle here from now on!! Very friendly and knowledgeable staff!
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November 2022 by Nevin M.
Had to pull over because I got a message on my dashboard saying that my engine oil was low which was weird because I had gotten it changed 2.5 weeks ago. I walked into Pennzoil here they took a look at it, identified the leak, and topped off my oil. They were willing to do so for free. I love these guys great dudes.
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October 2022 by Jake Shatzer
I have gone to this location for the past 2 years and everything was great. However, after todays visit, I will be going to a new location. They did not ask what oil I wanted, they did not show me the fluid levels with the dip stick. I had to get out my truck while I was still in the garage to check the fluids myself. Just very unprofessionalService: Oil change
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August 2022 by Julie A.
Fast and friendly service. I was in and out fairly quickly. This unfortunately was not a location that had an online discount. But they gave me a coupon I could send in to receive for my next oil change.
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August 2022 by Ryan G
This place has made a returning customer out of me. The staff is friendly and quick, and the prices are reasonable. The 10 minute oil change guarantee is so accurate. I was in and out of there and back home in no time. Thank you for the excellent service!
