Fox Hills Chrysler Jeep 👍 Plymouth

Most Recent Comments

• November 2023 by Mikey
  Amazing people, bought a lease through Bilal and it was a smooth, quick and clear process. Bilal and Anwar are the best around. These guys know what theyre doing. Bilal doesn't want to just sell you a car and get you out the door, he makes sure youre getting what you want and like, in which he always exceeds my expectations. They went above and beyond what I asked from them. Bilal gave me an amazing vehicle!!
• October 2023 by Leah Jansen
  My first experience here was amazing. I called to make an appointment for a recall on my car. They answered the phone quickly and were able to schedule me within the next few days. When I arrived, the staff were friendly and organized and estimated the work would take 1.5 hours. They finished in almost exactly that amount of time and everything was well taken care of. I worked in the waiting room during this time and was pleasantly surprised to find a phone charger, a coffee and hot chocolate station with liquid cream, a kids room with toys, and a kids changing table in the bathroom. I will absolutely return here again and was so pleased with my experience!
• October 2023 by Bradley Merlo
  I want to thank the entire team at Fox Hills Chrysler Jeep Plymouth. From when I first walked in, seeing owner, Jim, sitting up front and his son, Nick nextdoor, they truly made and make you feel like family. You don't find that anymore. You don't. This is a good business, that helped me drive off the lot with a brand new 2023 Jeep! It was thrilling. Debbie, Harry and their entire team were beyond patient, respectful and helpful in the entire process. I can't recommend this local business enough and using those sales assistants help.
• August 2023 by jo
  Took car in for a diagnosis for service repair. The manager was quite rude and lacked customer service care. Ultimately picked up the car to get another opinion and upon arrival, manager did not acknowledge us and was clearly ignoring us. Once our car was looked at by another dealer, 5 minutes within picking it up, my battery was mysteriously drained and died, ultimately leading us to have to buy a new battery. Would not recommend taking your car here for care
• May 2023 by Russell Wilder
  Bought a Grand Cherokee L here. Purchasing was a good experience, but the service department needs help. Booked an appointment through their chat online, showed up on time, told it doesn't exist. Then a guy chirps in, basically claiming I was lying. Continued service is how to retain business. After my 3 free oil changes, I won't be returning.
• April 2023 by Jonathan Kim
  I had a very good customer service experience purchasing a used vehicle from this dealership.
• February 2023 by Christina W.
  Great service nice people always ready to help. Bought and had several vehicles serviced there never been disapointed
• September 2022 by Joelle Groeb
  I had a great experience with Fox Hills Service Team. My normal dealership could not get me in for maintenance for 12 weeks. I explained the situation to the Manager. He got me in within 2 business days. They provided me with phone updates throughout the weekend and I was back on the road by Monday. You made the process easy. I will be working with fox hills again. Great work!!! :)
• September 2022 by Jay G
  I had a great experience with Fox Hills Service Team. My normal dealership could not get me in for maintenance for 12 weeks. I explained the situation to the Manager. He got me in within 2 business days. They provided me with phone updates throughout the weekend and I was back on the road by Monday. You made the process easy. I will be working with fox hills again. Great work!!! :)
• July 2022 by Ky Moore
  Ms. Rebbeca and the servicing tech team are top notch! I'm personally grateful for their diligence, acts of kindness, and advocacy on my behalf for me to get the services that I was entitled to through my extended warranty. I am highly thankful for their thorough customer service. I truly recommend the servicing team at Fox Hills and I tank you all once again.
• July 2022 by Jacob Jones
  HORRIBLE PLACE! Please do not take your car here for services! My car was at this place since February and everytime I was told my car was finished and ready to be picked up, I immediately had to take it back because it had the same problem that it was brought in for. However, each time, there was a new excuse as to why the car was not functioning properly.Originally the dashboard gave an message saying, “Immediate Air Suspension Repair Required,” along with my vehicle height sitting extremely low. Upon bringing my vehicle to Fox Hill, I was told that the air suspension system had failed. My quoted price for a dealership part alone was $2,200 plus $500 for labor. Although one of the service advisors suggested that I buy a brand new part from a very reputable site and it saved me $500. I purchased the part and it was fixed to my knowledge. However 23 days later the same problem happened again.At this time (End of March 2022), I was told that the air suspension was still working properly however now I needed struts. I proceeded to get the manger involved because this may have been something that could’ve been caught sooner. However, I complied and paid for the repairs which was a little over $1,000 with parts and labor. But to my surprise, immediately after paying, I went to the parking lot and and started my vehicle. Only to see the same message on the dashboard and the car still sitting low as it was when previously brought in.The advisor took my car back in and said that a technician would take another look the following day. My payment was not fully or partially refunded for this even though my car was not fixed.2 month into diagnosis later, I had to rent a car from them for $35 per day because I had gone 2 months with no vehicle. But after having the car for 2 and a half weeks, I received a call saying that the rental needed to be returned as soon as possible because it is being sold. I then returned the rental car to Fox Hill and was not given an alternative even though it was taking them an innumerable amount of time to figure out the issues my car was having.Finally, they decided to replace the module and the air compressor again. I was told that this was definitely the cause. I then paid $1,600 for the module and labor for the module and air suspension repair(air compressor part was under warranty. Labor was not covered). However after driving home, I saw the same message,” Immediate Air Suspension Repair Required.” I was completely and utterly disappointed. I took the car back to Fox Hills the following morning and I was told the repairs would be free because they wanted to get my car back on the road.Weeks later I was told the module was replaced and the issue wasn’t fixed. Until finally, the service manger called and said that a new compressor was needed. This time I let them use their dealership part( I also spoke to Mopar and they said the website for the initial part, was new and should work fine). The manager himself couldn’t explain why these parts were going bad even after stating himself that these parts from the website came new and the exact same as their dealership parts.After a week not hearing about the status of my car, I called and was told that they had forgotten about my car and they were going to begin working on it. A few days later I received a call saying the car was ready however the cause of the problem is a button on the ride Heights controls. According to Fox Hill, the button was “stuck” and it caused the air suspension to go out. After $5,000 in labor with Fox Hill, thousands spent on parts, and 3 months with no car I was told there was a button that cost $500 to replace, was the culprit of all of these issues.This could have been found sooner if there were more skill full technicians. This place is greedy. I have both school and work but have needed to rely on family for transportation. It saddens me that even the owner had no remorse for how a loyal customer was treated. This place failed to take responsibility and accountability for their actions and mistakes.
• July 2022 by Scott Watson
  1st Jeep we owned, 1st trip compas failed, parts on order. Beyond that a GREAT VEHICLE TO DRIVE! GREAT ROAD MANNERS, Quieter than previous EXTREAMLY PROBLEMATIC LEXUS!
• June 2022 by daniel lefevre
  Needed an oil change while traveling and Fox Hills was able to accommodate my needs! Clean inside/out. Friendly service that did their best to get me in and out without delay or having to leave my vehicle with them for hours or all day!
• May 2022 by William Vance
  I called and spoke with salesman Tom Gackle. I asked him the condition of a 2019 Jeep Compass. I even asked him to get the keys walk out to the car and describe the condition inside and out. Pictures can be very deceiving and I live 8 hours away. He told me that if he parked a brand new one beside it that I wouldn’t be able to tell them apart. ( His exact words) I thought this must be a nice used vehicle so I wired the money to the dealership and drove 8 hours one way to pick the vehicle up. When I finally got there the vehicle had severe scratches to paint and trim from front door to rear hatch on BOTH sides. I couldn’t tell it in pics at all. 2 wheels had been curbed so bad literally small chucks were grinded out of the alloy wheels. The dash board had a 1/2 wide scratch all the way down the center to the backup camera screen. The plastic hatch cover on the inside had a big hole knocked in it where an access cover is. The vehicle was not as described and cost me to miss 2 days work and over $400.00 in gas and motel expenses.I called and asked for a manager to call me back to discuss this and no one has returned my call yet. So please beware I wouldn’t buy unless you live close by and can look at vehicle for yourself..
• April 2022 by Rishab C.
  my friend went here to get some normal repairs done on his jeep, and everything was normal until they just slammed the garage shut on his car. Luckily he wasn't in there but a lot of damage was done, and they made him pay for it still which I find hilarious. I don't understand how a company would run like this, but I guess that's how they do it here.