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January 2024 by Bella Gusler
both employees were super kind and helpful! the gentleman talked me through wiper options and persisted on getting the new wipers on my car when the old were difficult to remove 10/10 customer service :)
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October 2023 by Carol Goldsmith
Bought wiper blades and the customer service people put them on my car for me. Excellent service!
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October 2023 by Laurie Fundukian
Went in when my key fob was chirping (low battery). Glad I did. Nice gentlemen sold me a reasonable two-pack and put it in for me. He also tested it to make sure it worked. Very pleasant. I was in the store Wednesday September 6. I will never make the mistake of going to my dealer to handle this every again. Duh.
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October 2023 by Diane Adamick
I've been here several times - mainly to get my check engine light diagnosed. They've always been kind, courteous, and helpful! Will definitely be back as needed! Thank you!
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June 2023 by JOEL COPELAND
Always like to say a good word after I've had good service. O'Reilly's auto parts on Ann Arbor rd. Simply went for new wiper blades. One gentleman is outside helping a woman with her car, the other, friendly as can be assisted me with the wiper blades. Make the purchase and he marches outside and puts them on for me. Refreshing experience.
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June 2023 by sherry steffani
Great staff and helpful workers, very knowledgeable
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May 2023 by Karver K.
Very kind people willing to help. Stores organized. They helped me check my battery. I would highly recommend the store.
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March 2023 by Joe Wells
Fast and very helpful team. Nadine saved the day. I have tried recently to order parts online at Rock Auto (thinking I'll save money). But Rock Auto the sent the wrong parts. Now I have to pay shipping and a restocking fee. The risk and waiting for online options is not worth it. I recommend O'Reilly, and this location has been great. The team knows their stuff, no guessing on the outdated hard-to-use Rock Auto website.
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March 2023 by Sean Nemes
Nadine was very helpful in getting me the correct bulbs and installing them for me.
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February 2023 by santhosh abraham
I visited O'Reilly Auto Parts earlier today for a battery issue and the guy at the store helped me to resolve the issue. It was a great store with a very friendly atmosphere.
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February 2023 by Kim Connors
Nadine was amazing. She was so helpful and went above and beyond.
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February 2023 by Shayy Bandsz
Staff is awesome . Nadine has such a positive attitude and was very helpful.
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January 2023 by Kendra Jef
Very friendly staff. Last month both of my headlights went out a few days apart. Quick & easy purchase. The staff switched out the headlights for me, not to mention it was starting to rain. Thank you for the positive attitude and great customer service!
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December 2022 by Nick Stemberger
Bought wipers the other day while running errands as I usually do when I get my oil changed, etc. so I stopped in. Asked the lady working behind the counter what she'd recommend with my make or model, selected the right size and made my purchase. At this point, the store was slow.Fast forward a few hours and my oil change place replaced my oil and actually did my wipers for me as well. They told me they weren't familiar with these wipers and mentioned something about the J hook on my car. Not needing these wipers, I took them back.When I came back in, I went to the same lady and asked to return. You would've thought I insulted her family to her face. She took the wipers out of the boxes, and staring directly at me showed me how to unclip the wipers saying "SEE? THAT EASY." I told her what the oil change team said to me and she fed me a line about how she would've installed them for me.. The store was slow- that service was never mentioned. She then took down my contact information and signed me up for their rewards program 'in case I needed to return anything else in the future'. This is the only O'Reillys purchase I've ever made (and will ever make). All of this conversation was in a condescending tone to me and I did not respond outside of saying 'Thank you and happy holidays'.I would honestly give this location negative stars if google let me. The cleanliness is the only saving grace here. Find any other place to shop.
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November 2022 by Mark Blaufuss
I stopped in to grab a quart of oil today and was met by Nadine. I remembered I also needed wiper blades and she helped me find the right ones for my Audi Q7.But she went above and beyond just finding the right blades - she remembered that my vehicle had a unique attachment point on the wiper arms. She helped configure the right attachment on the new blades and even installed them!Amazing customer service is so hard to find these days and I experienced it with Nadine at Oreillys