-
January 2024 by Stephen Argo
I had an excellent experience at Royal Oak Ford. They were recommended to me by the Fordpass app during the Holiday 2023 sale and were local to my area. Steven Eby took care of my lease details over text while I was at work and I picked up a 2024 Edge same day. He got me every rebate I was eligible for and got the payment even lower using my Fordpass points. Everything went super smooth and at no time was anyone there ever pushy. I can't recommend this dealer enough. I will be coming back for my fiance's car when her Jeep lease is up this year. Thank you for such a great experience!
-
January 2024 by Robert Denoyer
Leased five cars through Royal oak Ford and have always been very pleased with my salesman and the car/SUV.Last lease was a 2020 Ford edge. Love the car so much that I couldn't let it go. I purchased it. It awesome ?
-
January 2024 by Emery S
I had been looking at a couple of different dealerships, and they all had been pretty inefficient at showing off their vehicles and weren't the most accommodating. That all changed when I went to Royal Oak Ford- Franco Esposito had several vehicles ready to go as soon as I got there, and I left that day with my new Edge. Efficiency when purchasing a new car is one of the most important things to me- there are only so many hours in a day, so the fact that I was able to get off of work at 3 and come home in a new car hours later due to the attention to detail and preparedness is a big deal to me. Thank you Franco and ROF!
-
December 2023 by Dawn Niemisto
We had an amazing experience with Anthony Simon. He has taken care of our family for numerous cars. He is always so quick with his helpfulness. He always goes the extra mile to help to get you in a car. So if you need a new car, go see Anthony Simon. He will do his best to take care of you. Thank you so much, Anthony, for all your care of our family.
-
November 2023 by Coco Jordan
Work with James Price , who showed patience with me. From a broken phone to documentation that took weeks to get . Once I contacted him again to continue the process he did not turn me away. James worked with the finance team to get me approved.Start to finish he was great and did not pressure me into anything. Im thankful for the whole process. Now I’m in a clean whip (car) and on the Lodge with it!!! Iykyk Lol
-
October 2023 by Ryanne
Went in to find my husband a new vehicle. Steven Elich was great to work with made sure the car was detailed and ready to go for closing! They went above and beyond to help the sale and we love the car!
-
October 2023 by Drake Rapley
Purchase a new car from Jackie terrell-Simon . The process was so quick and easy, I was extremely impressed by the professionalism and easy process. I was in the dealership about 45 minutes walking out with the car I wanted . For a great car buying experience please see Jackie .
-
October 2023 by S W
Wonderful wonderful dealership! The second I walked in I felt a very friendly and inviting environment which I don’t typically feel at other dealerships. I walked in and started chatting with a man sitting at the front of the store and figured out he was the owner of the dealership. The owner is a down to earth gentlemen who cares about his employees and customers. My salesman Tommy was wonderful!! He was patient and kind for the several hours we spent together trying to unfreeze my credit, getting a good trade-in deal, and finding the best discounts. God bless everyone at this dealership. This is a business worth putting your money towards!
-
October 2023 by David Brown
Just purchasing a vehicle from Heather Miller. She is an amazing person with such a great heart. Took care of all of my needs and requests seriously and thoroughly.Help me get all of my decision-making done within a short period of time and I was driving my brand new vehicle the next day! Truly, one of the fastest and enjoyable purchases of anything I’ve ever done in my 43 years of life. Ask for Heather, and you won’t be sad.
-
October 2023 by Wesley Hicks
Do not get a car from James Price. Thank god my loan was still pending and I was able to tell the lender I was no longer interested. Tried to sell me a 2018 Jeep compass limited I’m just coming off bankruptcy so looking for something reliable for my family and to build my credit. Second time driving the car check engine light comes on he tells me it is an O2 sensor and he disabled it which was very odd. At this point I still haven’t talked to the lending agency to confirm the loan. He tells me to lie about my rent! My rent is 1300 he tells me to tell them it is 650 then he tells me to not mention the check engine light coming on. After this I take to car to a very reliable high reputation shop which tells me their is a code on the Cadillac converter definitely and they can’t see the other codes yet because all the codes were just cleared. It is disgraceful a place would try to take advantage of a family trying to better their financial lives. I had my financial lawyer send me to a reputable company and they fortunately took care of me. This matter was reported to the better business bureau and will be carried further with my lawyer if it isn’t dropped.
-
October 2023 by Keith Woodward
Finding a Maverick was an adventure, let's say - the waitlist for hybrids can be up to a whole year. Royal Oak Ford, and their terrific sales person Caleb found me one in just a few months, and had the decency to sell it to me for sticker, no markups. Fair trade-in, extremely smooth process. Shockingly good experience at a dealership.
-
September 2023 by Mike R.
Just going about to look at truck today and have appointments with sale person and just sold another customer and I'm about to be interested to getting and just wasted me time
-
August 2023 by David Dickmann
Jordan made our experience like no other time I have ever car shopped. He was very attentive and answered all our questions and worked to get us the best deal. I would recommend Jordan as anyones sales representative and thank him. We love our new Bronco!
-
August 2023 by Kelly Kretschmann
Had an amazing experience at RO Ford with Jordan Robinson!His knowledge about the various Escape models was impressive and he patiently answered all of my silly questions. My husband and I never felt rushed or pressured during the entire process, which was a refreshing change from our past car-leasing experiences.Jordan seemed genuinely interested in helping us rather than just trying to make a quick sale. He took the time to get to know us and he even showed us pictures of his pet lizards! Lol very cool! His personalized approach made us feel confident that we were making the right decision.In the end, we drove away with a brand new Ford Escape that I absolutely love! I can't thank Jordan enough for his outstanding expertise and friendly demeanor that made this process surprisingly easy and pleasant. We look forward to working with him again. Thank you, Jordan!!
-
August 2023 by Chadwick Jackson
If it wasn’t for the professionalism of Dennis, my salesman, I probably would’ve cancelled my Bronco order. Buying a new Bronco is not for the faint of heart, especially with all the commodity constraints and delays, but Dennis kept me in the loop and made every aspect that he could control very easy. The credit guy, meh…, but none the less I’m super happy with my purchase and I’ll be doing business with Dennis and Royal Oak Ford again in the future.
