September 2021 by Steve Mccarty
There a lady name Malinda I hope I got that right. When I was a jerk customer, she still keep.a smile ,and made everything right. Really wish there where more like her. 5 stars plus. Thanks again Malinda for being so kind. And sorry again for being moody with u. P.S GIVE THIS LADY A RAISE. SHE'S THE BEST
August 2021 by Jessica Ann
Ash was very welcoming and kind, had me in and out of there :) I was also welcomed by the other member behind the counter wearing a suit who seemed likewise, very friendly
June 2021 by Gary Kempen
TCF bought Chemical Bank. With Chemical Bank, I had a free checking account. When TCF bought Chemical, the account type was switched so my first communication with TCF was a $15 monthly service charge.Now, because my account # changed, I have to go to a bank to fix the problem. Their phone service will not do any level of dealing without an account number. With those kinds of predatory legal practices, I will be avoiding TCF for quite some time.
October 2020 by Keith Kowalski
Was just forced to wait in the lobby for 10 minutes to be told that they don't have quarters. Even though there were 5 employees present. You sure made me feel wanted and safe.
September 2020 by John Thompson
The absolute worst customer service I have ever experienced. I have been a customer for almost 15 years. I asked for a regional managers contact info and was told by Baron Creutz they don't give this info out. What good is having a regional manager if you cannot contact them to discuss your grievance. Thanks but no thanks... is this what your looking for in a bank that you've been a long term customer.
January 2020 by Liz P.
I needed to go to the ATM today and I forgot to go to my usual branch after work (Coolidge + Maple), so we stopped by here today after dinner in Ferndale. First off, the location is terrible - it's at 12 and Crooks and there's no good way to get into the parking lot, really. Once I finally did get into the parking lot, I followed their little road around only to find that the ATM is actually INSIDE the building, so I had to take a left and then another left onto Crooks, which is no easy feat. Finally get in to use the ATM and it says "ATM not available at this time." Really?? I've been annoyed at TCF recently for a bunch of reasons and this might be the nail in the coffin. Bonus: afterwards, we went to the Coolidge/Maple location, and I tried to take money out of my savings account, with my debit card, and it wouldn't let me. The receipt says "contact your institution." Thanks, TCF ...
July 2018 by Kerry Burke
I love this bank! It's obvious the employees are happy. They are very cheerful and always happy to help.
June 2018 by James McRae
Helpful staff, good experience and always friendly staff
May 2017 by Jenny Larson
I have always had a good experience at this bank/location, and the staff always remembers my name and what we talked about the last time I was in. Great customer service! This location has a drive-through, coffee, random little giveaways, and a gas station just across the street.
October 2016 by Bonnie P.
TCF is the worst bank. The way it handles its customer disputes and the erroneous charges on it's accounts and discharging it's business customers to "align it's books" is wrong. I know so many people with bad stories about TCF and I have my own. Every time I hear the name TCF it brings up bad memories. I bank with Chase now and couldn't be happier two years later.
September 2016 by dupagi
Absolutely the WORST bank I have ever been to. My brother is in a coma and the cashier and manager had ZERO sympathy. They actually sat there and smiled while telling me they wouldn't help at all. Negative 1,000 stars. Absolutely disgusting. ðŸ‘ŽðŸ‘ŽðŸ‘ŽðŸ˜ ðŸ˜ ðŸ˜
September 2016 by Marilyn Falcon
Excellent customer service. I love this bank. Great hours too.
May 2016 by Carla Frattacci
Everytime I come to this branch they are incredibly slow. Takes upwards of 10 to 15 minutes just to make a deposit. I'm considering switching banks because of it.
May 2016 by John R
Everyone is always friendly, the hours are great and they always give my dog a treat when he is riding along.
May 2016 by Jennifer p6u Ogbu
Love this bank! Customer service is fantastic.