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November 2023 by Steven Barnett
Got a new phone today, terry was extremely helpful and made getting a new phone a good experience, smooth and easy
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November 2023 by Michael Hartmann
We walked in with questions… Terry had all the right answers. Ask for Terry by name if you are going to the AT&T store in Saline by Busch’s. Friendly demeanor, professional conduct, knowledgeable in every way… Thanks for your help today Terry!
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October 2023 by Kassie Hernandez
Terry was a pleasure to work with on getting phones upgraded. He was very nice and knowledgeable with everything we needed. Definitely will be back for anything else we may need.
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October 2023 by Joel Lauritzen
I really wanted to rate this place higher than this. My family and I transferred over from Verizon. I spent three hours in the store (Which was expected when transferring over six phones). Justin and the crew were extremely nice and great during the process. It wasn't until we got a $600 plus phone bill later. We thought this was because of the trade ins not be account for as we got the $30 unlimited plans per phone and had a teacher discount. When calling and spending two hours talking with ATT on the phone, it ends up they added the $45 warranty and premium service for all the phones. Not only that, they added the $45 premium hot spot. So instead of the base of $180, we were charged $360 before taxes!!! ATT on the phone was lousy to deal with. They would not take back the service and we were charged all of the previous cost and the best they could do was change the rate going forward. Please learn from my mistake. Avoid this store like the plague. Also, ATT service is a lot worse than Verizon. Multiple times we have lost signal in spots we always had signal with Verizon.
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October 2023 by Celia Fellin
Great customer service. They were so helpful and knowledgeable. Love this store!
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September 2023 by Sarah Bush
I was misled by an associate. He said that I could have 2 apple watches AND 2 iphones with service and installment plans for all 4 that would total less than I was paying for just 2 fully payed for iphones. He said I qualified for first net and my bill would be under $200. After I signed up my phone service was cancelled without warning because I DID NOT actually qualify for first net service. I had to spend hours on the phone getting service restored and my current bill is over $300. I cannot recommend this business. They are either poorly trained or purposely deceitful to sell more products.
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September 2023 by Diana Spencer
Justin B. Is great, friendly, intelligent and so helpful. Was a pleasure to work with. Great asset. Thank you.
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September 2023 by L. Hamm
Justin was the nicest at&t agent that I worked with. He fixed the annoying problem that was going on but had to refer me to the insurance company for my issue to be completely resolved. But again Justin was a great help in a atressful situation
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August 2023 by Gary Randall
Great store amazing staff Terry and Justin were super helpful and very knowledgeable.
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July 2023 by Suzanne K
Great experience the manager Terry was amazing as well as Marco ? great store.
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June 2023 by Tom Hogan
Terry and Morgan were very helpful with our need to upgrade our phones. They provided clear information, were friendly and fun.
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June 2023 by Audrey Mandia
Terry was very helpful when I was in a pinch today. Made it fast and simple-- very courteous!
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May 2023 by Timothy Fullerton
The AT&T store in Saline, Michigan is excellent. The staff is highly professional, knowledgeable and helpful. We are so happy that we purchased our phones here!
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May 2023 by Carol Jordan
Justin was super helpful!! Answered my questions and made adjustments to my bill....Exremely happy with them
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May 2023 by Chris Keys
Guys were cool. Only thing I didn't care for was telling the staff member several times I didn't want to trade my phone in. I get it, they are trained to encourage the phone trade in but at the same time if I tell you once, maybe twice if I'm in a good mood, the 3rd time is like ok, I feel like you're trying to pressure me into something I've already told you no to twice already and now 3 times. Overall, the guys there are cool, informative and nice.
