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October 2023 by Chris D.
Facts: bought a used car at the start of the year and Briarwood put in a new battery. About 6 months later the battery fails. Briarwood was going to charge over $500 for a new battery. I said it should be covered by the dealership. They cut my bill to just under $300. I continued to protest. For weeks the service person I dealt with told me he would get a refund for me. Then it turns my service person no longer works for Briarwood. I asked again about the refund and was told NO. This is terrible customer service. BTW the new battery has a 3 yr warranty but no luck with the one they put in when I bought the car. Be very careful with these folks. Last time I bring my business to Briarwood. Buyer BEWARE!!
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May 2023 by Nathan Huhn
These folks are very accommodating and welcoming. i appreciate being able to drop my car off and pick it up later, although their waiting area is nice. The price of an oil change and tire rotation is actually comparable to the quick-lube places, with better service.
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April 2023 by MaDDBeaTz .D (The D)
They did the works in an hour. ? Great. The cashier was rude but all else was great.
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April 2023 by Rhonda Ware
Got the Works Package. Was in/out in 45 min (w appointment).
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December 2022 by Tario McFadden
I came here because the dealership for service and oil changes near my house that I usually go to was booked up for weeks. This dealership is close to my job and I was surprised that the price of an oil change here almost doubled. I came here in January and paid slightly over $63 for the works package and came back in December and paid just over $109 for the same service.
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October 2022 by Tina Morton
Perrin Cozine was remarkable. He’s always been knowledgeable and efficient. He always has a smile on his face and you leave the Ford establishment feeling all is well with your vehicle. He goes that extra mile and I definitely recommend several steps up in pay. Also Tommy was efficient and fast doing the behind the scenes mechanical work. Kudos to the both of you and I’ll keep coming back. Thank you so much. ????
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October 2022 by Scott R.
The service writer, Anthony, is acting like he doesn't care. My car is in for an oil change and Anthony isn't calling back or answering my calls. So many issues. We came back to the dealership, they had to page him twice. Still waiting. 2 hours later...
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August 2022 by Daniel Boismier
My daughter called me from Ann Arbor saying her driver front tire was flat… 3% air pressure on her 2020 Ford Fusion.It was after 6pm. I opened my app, used the roadside assistance portion and was told it would be about 60-90 minutes.I was concerned that I didn’t speak to anyone and not sure if my request would be handled or get lost.But after about 45 mins I got a call from the towing company who showed up about 20 minutes later (on time) and then they took my 2020 Fusion to the Briarwood QL as I asked them to.They dropped it of and put the key in the overnight slot. (They did all of this without me being on site).In the morning I called QL store and they were very courteous and prompt. By 9:30am my tire was repaired (which was great because I only have 12k miles on them) and my daughter picked it up by 10am.What I really appreciated is the quickness… and not having to wait all day for updates, which in turn made it easier to help my daughter with her schedule.Service: Tires
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June 2022 by tim rishel
Not so quick and prices thru the roof conpaired to other places and dealers. Booking weeks out
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January 2022 by Donald Zoltowski jr
Service was good, but slow. Hour and 30min for a oil change and tire rotation, total 140.00. Seems kinda high. The staff was very professional, especially the gentleman behind the counter. He is doing the job of 2 people, but there is only him.
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December 2021 by Arron McDonald
I went for an oil change today and got the works package and I am very satisfied. It was a very quick service and the person at the front desk, Perrin, was really helpful and I appreciated his upfrontness and kindness.Services: Air & cabin filter replacement
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August 2021 by William Kraus
I made an appointment to take my car in today for an oil change and new tires. I decided to wait for my car to be done—big mistake. After three hours, they said the only tech guy they had that could do a wheel alignment was going to lunch and did I want to continue to wait. I said yes, figuring that was better than coming in another day to have the work completed. The tech guy came back in an hour; he needed about 15 minutes to finish the job. (When I complained about the long wait, they blamed me for waiting for the tech guy to come back, as if a three hour wait for an oil change and new tires would have been okay.) At the end, they overcharged me $300, which it took me another 45 minutes to get straightened out. Although I have been a customer for years, I will not be going back. There is another Ford dealer in town.Services: Tyres
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June 2021 by pamela f.
I was amazed at how responsive of they were and how fast my repairs went. Perrin kept me up-to-date every step of the way and I cannot say enough good things about him
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June 2021 by Eric W.
I went to the deslership with one vehicle in mind but it had sold, instead I traded in my Jeep and picked up a great Used Taurus from Ruskin Tansel. It was late Friday and he made time for me and listened to what I wanted and didn't try to upsell on my decision, informed me of some great discounts and programs that saved money and got me a great price on my trade in, higher then two other dealers had offered which sealed the deal. He actually went above and beyond to meet them promises offered and I feel he meant it when he said if I needed anything or had any questions he was gonna be there. Great overall experience and much appreciated
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June 2021 by douglas tooman
Briarwood Ford customer service are most helpful.
