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February 2024 by MUSIC CITY INFINITY
Rediculous. The first person was really nice but handed me off to someone else who does not understand shipping. It costs $121 to ship a box the size of what they were going to use if you use the online pricing. I am an expert on FedEx pricing. The lady was trying to charge me over $430 plus the packing fee. I know there is a little surcharge for shipping from the store, but not over $300. I asked ther person to please double check as I knew that was not accurate. They said they had other customers and hung up on me. Not getting my money. I spend over $10k with FedEx a year. Never been done like this. Good bye.
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February 2024 by Classie Butler
They helped me soon after I walked in and the lady even walked over and assisted me with the fax machine operation
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December 2023 by Sarah Thomas
Clean location easy to get to. Had a wonderful experience friendly helpful staff. I came here to print something since I don’t have a printer at home. I was assisted by a friendly associate who was happy to help me & found the best way for me to print what I needed. I made a drive to this location & would do that again. Thanks for the help! ?
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October 2023 by Misty Bukoski
I come in to return a shark hand held vacuum..I could not find a brown box to match that size. So when the lady. Her name Shami..asked I said I didn't know if it was shifted in this box or another. It's been a while but I will buy another box. That's fine. As she's basically scolding me. For not having a box, she places the shipping sticker on the product and I said. Well, I thought I needed a box. She said you did ..so I say You made the decision for me because you stuck the label on the product.. I said 4 times I would buy a box. And I told her she is too old to be so impatient what a rude woman.
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October 2023 by Tyler Fleetwood
THE BEST LOCATION. I’ve worked in printing so now how stressful it can be but Anthony and the other lady there killed it and got my order out ahead of schedule. Great people.
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September 2023 by Anthony Wingo
Horrible, horrible, and plain horrible. Shame on this place for providing a don't care attitude for customers. This place needs a class on customer service pretty badly. Will no longer give this place my business.
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August 2023 by Steve Ollennu
Himeisha (forgive me if spelled wrong), was amazing. She had an amazing attitude and was willing to explain to me the process of shipping sensitive material. Truly the best customer service I have received at a shipping location. She (in my opinion) is the epitome of customer service at a shipping location. Sorry for sending this review so late, but I wanted to keep my word to give credit where it's due.
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August 2023 by Alia Nassar
Employees and managers are rude and incompetent. Needed help to find out where my package was and did NOTHING but referred me to their 1800 number
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July 2023 by Mary Catenacci
This is the only one I go to ! They have their share of turn overs , but they've always taken care of their customer me , in a timely way ! I like the added bonus of print shop
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June 2023 by Rayan Lallo
I did not like the behavior of one of the staff with me when asking help of self printing service. Her name is Shami. She was speaking and dealing with me so proudly, no smiling or kindness, and turned her back away and ignored me as soos as she could.
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June 2023 by Sarah Clare
I have never used Fedex to day in my life. Had the worst experience at this Fedex store. It was a girl that had red hair I had asked her to print up a label for me. She never said that it was gonna cost me $3. Not that I don't mind paying for things but she never discussed at a price. She handed me a label and then she handed me a photocopy. I said oh I didn't know it was gonna cost anything She replied by saying "it ain't free". Wow is that how you talk to your customers. I paid and left. I won't be going back. Update: so I sent out my package yesterday with the label she printed out for me and guess what, it came back. It's not right. That girl didn't se that??? She owns me my money back.
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March 2023 by Jonathan
If I could give zero out of five, I would.The customer service experience I had was utterly horrible. I was waiting in line with a customer ahead of me for the package drop off. I was willing to wait because I felt more comfortable with the package being placed on the hands of the clerk. The clerk offered the option of the self-service drop box, to which I declined. The clerk, while still servicing the customer ahead of me, asked why, I told her due to the package, I would feel more comfortable with an actual person handling it. I wait, I come to the counter, the clerk was not polite when she learned what the package was—I was willing to accept that behavior. I did try to correct her and state that she should not ask me what my package is and expect me to blurt it out for everyone in the store to hear. The clerk proceeded to get upset and called a manager over.The manager, a blonde, petite, middle aged woman, came to the counter and proceeded to comfort the clerk, telling me I made the clerk uncomfortable. She also proceeded to tell me the drop box is an option to get customers in-and-out. I then told the manager that due to the package, I did not feel comfortable leaving it in a drop box—the manager even acknowledged she would not have felt comfortable with the package in the drop box. She tried justifying the drop box offer as an efficiency option. I replied that to better service customers, they should hire more staff instead of cutting labor and giving bigger bonuses and dividends to managers and shareholders. I proceeded to explain to the manager I was not happy with being asked in front of the whole store what my package was—this is my own personal business. I told her that by answering the clerk, it might even open me up to someone in the store wanting to steal the package from me due to it’s sensitive nature. The manager tried to justify the question stating they have to know what is being shipped. Through our discourse, the clerk tried to jump in a few times.Eventually, another customer decided to insert themselves into the dialogue and engage in some white knight activity, claiming I was out of line and that I was making the clerk and manager uncomfortable. I repeatedly had to tell the customer it did not involve him, to which he continued inserting himself into the dialogue, clearly trying to escalate the situation. The manager acknowledged to the customer she was uncomfortable. Here’s the thing:1) She is the manager and should have control of the situation. She clearly did not because her clerk was told to step away but the clerk disregarded the directive. Additionally, she did not ask the customer to refrain from the issue as he was not involved in it other than to be a white knight. This is highly unprofessional on her part as a manager to have customers insert themselves into her job duties as such and pit themselves against each other in this manner. The manager is trying to avoid effectively resolving the issue.2) She is the manager and needs to accept that is her job: to handle uncomfortable situations. Customer service issues are not easy and will be uncomfortable—that is why she is paid more than the clerk. Additionally, if she was truly uncomfortable, she would have asked me to leave the store, then proceeded to call the police if I refused to leave (I left after the white knight customer kept escalating the issue as I knew he was trying to aggravate the situation and the best course of action was to leave).3) The manager was not willing to acknowledge that my business does not need to be announced to the whole store. She did not want to acknowledge that the clerk should have not asked that question in a manner for the whole store to hear my business.4) By having an unsolicited customer insert himself into my business and try to agitate me into an altercation, she failed to create a safe, pleasant experience for me.This was one of the most abysmal experiences I have ever head in any customer service experience—and I worked retail for 11 years. I am amazed FedEx permits this.
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March 2023 by Adnoral McKenzie
Came yesterday to pick up photos, and they were closed before 6 pm. Standing outside their establishment now, and they are not opened. The sign says open at 12 pm...noone is here. I just need these photos...unreal!
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February 2023 by Melissa Wilson
Worst customer experience in fed ex! Use UPS or post office! Special callout to manager Kathy whom need to be trained on how to be a effective manager.This isn’t the first time either.
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February 2023 by Jordan Glaeser
I didn't ship anything from this store. I called earlier in the day because I had a large item that I needed to weigh before I departed for a flight.The item is a 52" Yaeger Pro camera cart, not something easily weighed on a scale at home.I asked Himanshi if I could come in a weigh this item but would understand if I was unable to do so. Himanshi was very helpful and told me to come in at my convenience and she would help out in any way she could. Once I arrived Himashi showed me where the scale was and showed me the basic how-tos. She tended to other customers while I got myself sorted which is where Meagan comes in.Meagan stayed with me making sure I was able to lift this item safely and encouraged me to weigh individual items to get an accurate weight on everything.I want to make sure their outstanding customer service is recognized for assisting someone outside of what would be expected from a FedEx employee. Because of this experience, I will visit this store for my shipping needs even though there are other stores closer to my home. Thank you Himanshi and Meagan!!!
