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August 2024 by Jen M
I have been getting my hair cut for almost two years by the same person. Farrah always done a beautiful job. I wanted the same hair cut I always get. Only 1 inch cut and she took 3 inches off. Far worse it is so cut uneven and very choppy. I always have it cut as a medium bob or paige. Very ridiculous choppy and uneven cut in the back which I never asked for at all. I always get the same style but this time I have two different styles, too short and looks absolutely terrible! Now I have to shell out money for another salon to repair the damage she did. I do not know why she did this cut when I never asked for it. I always have one lenght and looks nothing at all of the picture that I showed her. What was she thinking it is a mess! My family was shock of how bad it looks. Their are pieces of lenghts that don't match up. Never will I go back to her or the salon again. Very upset. I want my money back for such a horrible hack cut. They lost me as a customer. Unbelievable. I have beautiful thick healthy hair now its a total mess. What a terrible hair cut that is too short and seriously uneven!
I spent the rest of the day crying. I cancel everything I was supposed to do because I am embarrassed to be see in public. I only hope that the new stylist I see in two days can fix the serious damage she did to my hair. The worse part my hair is going to be a lot shorter than I want! Thank you for the hack job! Please I definitely would like a refund.
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May 2024 by Arielle Dobine
it was great
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January 2024 by Marilyn Morgan
If I could give a 0 rating I would. I made an appointment and drove over 30 minutes in dense fog on Christmas Eve for an Xpress haircut. The receptionist seemed surprised when I arrived and told her that I had an appointment and kept me waiting at the desk for several minutes. The stylist (Brittany Gantt) that I was scheduled with finally comes out and says that she didn't bring her hair cutting tools and asked if I minded if the other stylist (Taylor Miggs Clay) cut my hair. I told her that it didn't matter to me. Brittany comes back a few minutes later and says that Taylor didn't bring her hair cutting tools either and they wouldn't be able to service me. I was shocked and told her that I'd driven a half hour in heavy fog. When I got to my car I called back to speak to the Manager and was told that they didn't have one. Maybe that's the problem. I asked the receptionist how is it that both stylists wouldn't have their tools. She didn't like the question, was very rude and got mad and hung up on me, when she should have been apologizing for my inconvenience. I almost went back into the store to confront her regarding her treatment of me. I have gotten my hair cut twice at this location by Ken, who is fantastic. But after this experience I will never be back and would not recommend them to anyone. I spoke with the JCPenney manager and he didn't understand why the stylists wouldn't have their tools either. That's what they do for a living. I think the stylists were lying and just didn't want to do my hair. I sincerely hope that the Manager does address all 3 of them regarding this incident.
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January 2024 by Sugar Buster
Megan is a great stylist!
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December 2022 by miro
My first time and it went very well. Saladinah has created a unique haircut for me that no stylist did before: it made me dream to be a model!She is young but apparently talented to be able to over meet my expectations today.PS: a final wash was included in the service, which is nice
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October 2022 by Gwen Thomas
Called 3 time to complain. No one ever picked up the phone. Been coming occasionally for 35 yrs. $80.00 for putting my hair in a pony tail after washing and conditioning and pinning a bun on was to high. I could have done it better, especially when it lasted one day.Services: Shampoo & conditioning
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March 2022 by Heather Johnson-Bonds
Clarynn is friendly, amazing and patient with my daughter. Gave her honest opinion whenever we had questions about any process.
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October 2021 by Kaitlyn Stoica
Had the greatest stylist, Eralda!!! She did an amazing job and now my new stylist!!!
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October 2021 by Nannett Matthews
I just want to asked a question can J.C.penny hair stylist do course hair my hair is really thick and I have course hair l want my hair pressed..
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June 2021 by Alyssa Bartolotta
Thank you so much for doing such an amazing job on my hair, Ingrid! I highly recommend scheduling your next hair appointment with her.
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April 2021 by Nicole Marie
Ingrid is fantastic at her job! I always have a good experience getting my hair done. She’s the only one I’ll let touch my hair ☺️
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January 2021 by Kim Bernau
I found an amazing brow and hair stylist. The place is big enough you can social distance and clean.
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January 2021 by Amanda O'keith
I had gotten highlights from this amazing and talented hairstylist Edith. She did a beautiful job and her service was top notch great!!! I'm so pleased and looking forward to going back again. It was a lovely experience all around. Definitely five stars.Service: Hairstyling
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August 2020 by Amanda Nicole
I had gotten highlights from this amazing and talented hairstylist Edith. She did a beautiful job and her service was top notch great!!! I'm so pleased and looking forward to going back again. It was a lovely experience all around. Definitely five stars.
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June 2020 by Malena Morales
I have visited before and was very pleased. Today it took seven minutes to schedule an appointment- I can hear the employees iPhone ringing in the background. I finally get my appointment set. She calls back to tell me she double booked me and asked me to come later. Not very professional.
