February 2022 by RM Rm
I enjoy coming to this location and shop for my skin care and makeup products. However, my last visit I encountered a new associate middle aged blonde lady I believe her name is Hana and I came to get my routine skin care products and she was a complete creep to me! She followed me and asked me if i need help THREE times and I informed her that I was doing good I know what I’m getting but her last two tries she just stood there watching me and it made me feel so uncomfortable to shop around. Along with that she decided it was a good idea to ask me why I’m getting these products and for what? I find it unnecessary to ask a customer why they’re buying certain items. I unfortunately no longer feel comfortable coming to this location anymore and I hope she improves her customer service skills! Thank you.
January 2022 by Sedra Omar
Worst customer service. I have never seen such a rude associate in my life. I walked in and was approached by an old employee with blonde hair and when i told her what I was looking for she kept on telling me that what I’m looking for is not the trend anymore and what makes me think or feel i want that?! Then I asked her what would she recommend as a basic foundation with a natural finish and she goes to me like whatever thats behind you they’re all foundations!!! You can see and hear the attitude even with her mask on. The only reason I’m giving this place a 1 star is because after i refused that woman’s help i was helped by another associate she was very polite nice and helpful unfortunately i didn’t catch her name but she was the only Africa American there. Thanks for your help and i really think the first associate needs to get fired
January 2022 by Julie Sedik
TERRIBLE SERVICE!!! Waiting in a line for 30 minutes they had on cashier and other staff wasn’t helping. NEVER GO TO THIS DISGUSTING STORE. The worker are not only rude but are slow and don’t know what they are doing. They have a million staff in the floor but only one cashier. This was a dirty and disgusting store that I and I hope no one goes too
December 2021 by Val T
I've been a loyal customer of Ulta for years and was going to the Chesterfield location. But I moved into the area recently, so I decided to go to a local Ulta store. I was shocked by the customer service by Maryam cashier. She was extremely rude and loud, she was also refusing to accept my coupon for over $70 dollars eligible purchase, so I demanded to call the manager. The manager accepted the coupon with no issue! I won't be going there anymore because of Maryam.
December 2021 by K B
Went in today to purchase something and while checking out the cashier asked if I’d like to sign up for a store card to save 20% off and I said sure. I found out she was trying to get me to sign up for a credit card. She never said it was a credit card. A store card and a credit card are two completely different things. I knew it was bs when asked to see my ID and enter in my SSN. On top of that she was entering my info in wrong. I don’t like that they would try to get someone to sign up for something like that without full disclosure.
December 2021 by Mini Bizz
I visit this store from time to time because it's close to Kohl's where i always do family shopping. Store is clean and employees are friendly EXCEPT one tall, thin lady with long hair who does racial profiling on customers. You know who you are, ma'am. Please ask people what help they need instead of staring at them from head to toe and stop following loyal customers like they would steal something.
December 2021 by Molly Jay
The salon has really wonderful stylist !!!!Please ask for Jennifer she has like 20+years experience and I’ve gone to her twice already and I’m staying with her!! She’s very good with color and takes her time to make sure you get what you want !!
October 2021 by TR RE
Great customer service ?? On 10-08-21 I went to Ulta trying to find an eyeliner that would not run because my son was getting married later that day. Rita was quick to help and suggested Estèe Lauder eyeliner pencil and told me to trust her which I did. I also bought lipstick and mascara per her suggestion. I was in and out in 15 minutes or so. I want to thank Rita and recognize her for her outstanding customer service. The products I bought were a success! Thank you Rita for your help!
October 2021 by Bridget Nicole Raies
Jen does awesome hairstyles!! She did my hair for a wedding a couple weeks ago but did my daughter’s hair for homecoming today and it turned out gorgeous!!! I highly recommend her!
October 2021 by Syed Rahman
Worst customer service. As soon I entered every sales person was available, but none was interested in helping. I don't like and I don't recommend.
September 2021 by Michaela Goldenbogen
I went and had my hair done by Carolena. She was amazing. Originally I had went in to get my roots blended but she explained that unfortunately she didn’t have enough for that. I had booked my appointment online just an hour before hand so I had figured it would be short on time. But we came up with a plan and I left feeling my best. My hair looks and feels amazing.
September 2021 by Maya Ross
Seriously can someone show me how to leave negative stars for this terrible store. The girls there are rude and have no helpful information about the products. Beside that they started talking to me about vaccination and how proud they are that their managers and everyone that works there is refusing to get vaccinated. Ha what, why are they talking to me about this, last time I checked there were no physicians working there. Anyway if you want to be safe avoid this terrible, terrible store. Again stay safe and stay far from this location.
September 2021 by Denise E
Very clean and organized store. Personnel was polite and professional.
July 2021 by a'mal amir
Rita was wonderful! Took so much time to help and recommend products to my mom and I. Hana, rude and literally gaslight me. I wanted to use a $3 off REWARD aka what you get after SPENDING MONEY at Ulta. She said “You can’t use it on this.” I was confused, but I still needed the item so I still swiped my card. For my own clarification, I showed her the Ulta app with my rewards on it “So, I can’t use my points for money off purchases?” Instead of being like “Oh, I am sorry for the misunderstanding” or anything to that taste, she just scoffs and tells me “You didn’t say rewards, you said coupon.” And no offer of trying to fix it either, she tells me the points don’t expire. 1) They do. 2) That information does not matter if I wanted to use them on a certain purchase.
July 2021 by maha manha
I went to get a hair cut but the hair cut i got its nothing like what I expected!!! I would of went somewhere else paid same amount and probably got a better hair cut!!! Wish never went there!!!!