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February 2024 by Kathy F
Great staff very helpful. Easy peasy in and out.
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January 2024 by Santosh Singh
Store manager was very helpful.
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January 2024 by Elijah Fry
Very quick, great service
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January 2024 by David Lewis
The Dude that runs this store is great,super nice and super patient with terrible customers...
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December 2023 by Michael Bakayou
I’m an 80 year old man and I almost fell down but they helped me up, they also assisted me to my car. God bless this ups store!!
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December 2023 by David D
Fast, friendly and reliable for taking Amazon returns.
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October 2023 by Angelica Lewis
Lazy. I told the guy I had a shein return today and he wouldn't even listen to me, demanding I have a original packaging. I went right to a different UPS and they returned it with no problem using the QR code. Very disappointing.
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October 2023 by Eric “Qinglong” Dentry
The staff is polite and professional. If you are prepared you'll be in and out. Never had a bad experience
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October 2023 by Ritika Nigam
Not a great customer service experience. Always quote that different store has different ways to work. Tried them multiple times. Anyday would prefer to visit UPS Rochester Rd, Troy.
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October 2023 by Andrew Siegel
Excellent service, in and out in seconds with a untaped box and pre-printed label the employee just took the package taped it up and slapped the label on. No fuss no muss, and then handed me my receipt. After my experience at the Ferndale location this transaction was a breath of fresh air.
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August 2023 by Grant C
Avoid if shipping for eBay. My shipment only had one scan and it was the receiving scan when I dropped it off at the store. I called the next day to ask why it hadn’t left yet and I never received a call back. Learned my lesson on adding additional insurance to all shipments because I lost $200 worth of merchandise.
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August 2023 by Patricia Martyn
Any people dropping off, line was 3 people deep, moved quickly.
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July 2023 by Carnage/Aanrchy
These guys are amazing...great at what they do..fast and very helpful..thanx again josh for the help seeding $600 pc ram to cape cod
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June 2023 by rima goro
The staff are usually friendly here until today. I asked one of the clerk to add insurance to my package that was worth $400 dollars. he said “I can’t do up to $400 insurance because people add the wrong declared value to scam us.” Now my package is being shipped all the way to California with NO insurance all because the staff are always assuming their customers are scammers !!!! Not returning
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May 2023 by Leah Strausser
This UPS store is always fast, clean and has great customer service; specifically, Josh. Josh has gone out of his way and above and beyond to help me and other customers when I have been in there. UPS is lucky to have him and such great customer service.
