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December 2023 by Candace Bost
Been using this bank for years. The staff is great and professional. Chase have their rules though as far as banking goes but it's nothing I can't handle though.
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November 2023 by Jonesa Montgomery
Very rude! Asked to open both a checking and savings account . Tried to explain my work schedule to the teller because it doesn’t align with appointments. Next thing I see is three men coming from the back approaching me as if I was doing something wrong. WILL NOT be opening an account here!
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August 2023 by Kelly Stables
Great didn't have to wait long was in and out and no time and on my way
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August 2023 by Dwynita Gibson
They offered me an appointment for a week later to open an account..then put my info for my check in but didn't help making an account to cash it...I don't understand why she put my info in for a account..
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June 2023 by Jay Hussain
Terrible service, find another banking to your needs.
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April 2023 by Kenjuan Smith
The teller stole my driver's license. He act like I never gave it to him and I did and no higher authority at the bank investigated which speaks volumes! They didn't look at the camera or anything, they didn't care. This happened April 1, 2023. I had to make a report to SOS so no fraudulent or scamming activity can be done with my license.
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February 2023 by Chelsey
Considering changing banks because of how rude the manager was who was working on Saturday, January 23rd. My husband has had an account with Chase for over 10 years and we had questions about cashing in a savings bond. The manager was extremely rude and condescending and talking down to us like we are children. The worst customer service. The lady at the front desk had an attitude as well. This location needs training on how to effectively talk to their clients. Everyone has bad days, but this lady was completely rude. We both walked out of their shocked and confused.
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December 2022 by Nickol Best
They are horrible, they don't uphold their word, you will never get that incentive for opening account. Not to mention they have numerous policies that evidently even their employees can't keep straight because I called first to ask to make sure I have everything needed but then when I get up there they say completely the opposite. Do your banking elsewhere, they can't be trusted with anything.
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October 2022 by Kevin Gayle
To anyone young considering picking these guys as a bank because it is close to your work... don't do it. You will get better options cheaper quicker banking with a credit union. They will charge you monthly like netflix for not having a certain Amount of money in your bank. They won't approve you for credit cards. This is a bank for wealthy or well to do people ONLY. I'm don't paying monthly fees for a very mediocre service and I tried to get the fee reverse but greedy chase needed it more I guess ? I'll be banking with a credit union from now on thx
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August 2022 by Mike Ashley
The phone number here sends you to an IVR. Took a few attempts to figure out how to get to someone at the branch. After making it to the right prompts there was no process for putting someone on hold. This is a ridiculous process for customers that want to call the brick and mortar bank and ask a question about the branch. Expect much more from such a large bank.
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July 2022 by James Thompson
You couldn’t sit down and talk with someone here if your life depended on it.
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May 2022 by John Andersen
They would rather have you use the machine in the lobby than add more tellers. Other Chase locations are far friendlier. May have to consider switching banks.
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December 2021 by Rob Padilla
Opened a bank account over a week in a Half ago still no access to it. I'll send you a code yeah right! Sad!
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September 2021 by Jennifer Swenson
We have been in line for a half hour to cash a single check. Just waiting at the send and return box. Longest wait ever. 2 people asked me the exact question!!!
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August 2021 by Otto SixtySix
In, out. Easy.
