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February 2024 by sarmad abro
Samar helped me with openinga savings account and referee me to come back when my credit is up to date and ready for a mortgage application thanks for the help!
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January 2024 by Wayne Kash
Today was the LAST STRAW. I can’t keep constantly being inconvenienced. This bank is horrible. The weather isn’t even bad and all branches are closed. The rain is literally melting the snow. We aren’t experiencing freezing temperatures. I guess they just wanted a free day off. I don’t like to do deposits through their junk ATMs because they don’t count the money correctly. I’ve had to call to have the ATM audited for missing funds on 4 different occasions. I have 5 accounts with this bank and they’re being CLOSED TOMORROW. This is extremely unprofessional. People need access to their banks and once you guys woke up and realized that the forecast wasn’t spot on you should’ve called employees in to work! I’m done doing business with you guys. DONE! To add insult to injury I just called Chase on Dequindre (the one that’s next to Citizens) to see if they’re open, and OF COURSE THEY ARE. I guess they value the needs of their customers.
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November 2023 by Madison van der Harst
I don't understand the bad reviews. I come here pretty often and never have a long wait and the staff are very helpful and kind.
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September 2023 by Abdul Alduais
Nice crew Thanks for help
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April 2023 by Cw Washington
Just call to ask a question and the respective just hung up I wish I could give them a negative 5, I didn't even want to give them that one star
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February 2023 by Alexander Tocco
Peter Abdo was a huge help! Really went above and beyond. I had my dog in the truck and reeeeally didn't wanna make a long drive to grab my card I left at work. He helped me with digital stuff, we tried all the tap ATMs and then whrn they didnt work, he even found and called another location to make sure they could help! On top of that he was very personable and a friendly guy, we talked about our families and he managed to make it still a great experience.
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February 2023 by Vien Ho
I'm very happy to help her. She has a sweet heart. I wish all the staff had the same customer service attitude as her.Her name Teresa thanks Teresa
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January 2023 by Teri Robbins
This branch is a total JOKE! Every month I go to pay my rent, with a huge wait, even if I’m at the drive through and my stuff is sent inside already. Then every month it’s something new, I don’t have an account there, but my landlord does and I have to deposit my rent, every month they ask questions. Every month I tell them I’m paying my rent, with a card which has the landlords routing number, today was the VERY last straw! Now they ask me for my SS# and what I do for a living! It’s not your business my SS# or what I do for a living! If you people spend as much time working on my transaction as you do asking personal question, maybe you wouldn’t take so long to collect my money and deposit it where it belongs! You won’t see me at this branch anymore, I’d travel 20 miles to the next closest one just to avoid going there!
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March 2022 by Agst Wst
Worst bank I’ve ever been to. I’ve waited over 1 month for them to reprint me a debit card because they misspelled my name on the original one. They banker in training Samir verbatim told me he would “terrorize my account” if I don’t pronounce his name right. He’s honestly a risk to members personal accounts and they are sloppy with people’s personal information. They’ve claimed they’ve had numerous people in training and the line is always out the door. Honestly my biggest fear is somebody like Samir having access to my accounts. Citizens bank, please do something about this. I’ve spoken with Christine at this location and she always has some sort of justification for him. Her organizational skills are a whole other monster I’m not willing to get into. Please do something about your employees citizens bank. Huntington bank does not treat their customers like this. I made the mistake of opening my business account with you guys which I will be closing ASAP!!! Beware of this place.
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March 2022 by Kimberly Prieur
Worst branch EVER! Staff is SLOW and VERY RUDE. HORRIBLE customer service. Branch manager is no help just full of excuses. Needs to be closed down!!!! Will not go back, I will go 5 miles out of my way rather than come here
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January 2022 by Stacey Smith
They close the lobby 10 minutes earlier than what they are supposed to close!!!!!
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January 2022 by Team Godoy
The Atm is always broke
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September 2020 by Courtney Tamaro
The branch manager, Mahfuja, is willing to take the time to understand the concerns of her clients and do what's necessary to correct their problems. This is the type of branch you will want to patron if you are having any sort of issue with your banking and they will take care of you.
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November 2019 by Imad Shammout
(Translated by Google) A failed bank(Original)بنك فاشل
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June 2019 by Wisam Jumaa
one of the worst branches I've ever seen. manager rude, talking without looking to you, and talks over you ....