August 2022 by Leah Hines
Not gonna say her name, a supervisor loves fent___yl pills. functioning drug head at your grocery store supervising.
August 2022 by Theresa Urban
I just wanted to let everyone, especially the managers at the Dequindre store in Warren Mi know how grateful I am for their cashier Stephania. I accidentally left my wallet at her register in the morning of 8-4-2022. I didn't realize it intil 8:45 p.m I would like to Thank her SO much for her honesty, in turning it in. Especially in these times. Your manager's need to give you some kind of recognition for your Honesty. I Thank you from botton of my heart.Theresa
August 2022 by Nand Kishore G.
Bad has gone worse. The quality of the store has deriorated over the past few years, especially since the pandemic has hit. Short staffed, no one to stock items in aisles, poor quality of fresh food and bakery items, I'm definitely not going back to this place anytime soon!
July 2022 by Nand Kishore Gajarajan
Bad has gone worse. The quality of the store has deriorated over the past few years, especially since the pandemic has hit. Short staffed, no one to stock items in aisles, poor quality of fresh food and bakery items, I'm definitely not going back to this place anytime soon! ?
July 2022 by Valerie Moran
Stopped in at 10 min to 10 for butter. A Worker at the door claimed they were closed. I asked multiple times what time they closed. She then said they were short staffed. Really? No way for anyone to ring up butter? I dont appreciate wasting a trip and then having to go to Meijers after working all day. Will be contacting corporate.
July 2022 by Scott Alan Blanchard
Nice Kroger. Seemed to be a smaller store from the outside, but suprisingly large inside.
July 2022 by kitty 2019
Well I was there this morning and no lanes were open the woman was on break you think that somebody would take her place so that she can leave her cash register Lane open I could not go to self checkout I had too many things and the people were pretty rude I think I'm going to go to 9 Mile Kroger for now on??
June 2022 by Aj D.
Rodney the store manager and Debbie a team member or excellent and helping me find some ingredients I went to Meijers they did not have it but they were able to provide a little bit of personal shopping for me. My fiancé wanted me to make us particular dish. I was able to find all the greetings here but they're help.
May 2022 by Claude Davis
Kroger 28250 Dequindre Rd, Warren, Mi
This has to be one of the worst Kroger in Michigan. It is so bad that at 3:19 P.M. they did not even have their customer service open.
Why did I need customer servece? I bought about 10 things including 2 packs of chicken breast that were on sale. Chicken breast were scanned(not human error) and not sale price. I pointed it out to her. She rung up 2 pack with the correct price. Did not want to stand in customer service line, so . Got home and noticed they chareged me again for the chicken breast and charged me for the 2 with the wrong price. So now instead of being overcharged $2.09 i am now over charged $14.44
MICHIGAN SCANNER LAW
IF an automatic checkout system (scanner) charges you more than the displayed price of an item, AND:
The transaction has been completed AND
You have a receipt clearly showing the item purchased and the price charged for it.
THEN, you have 30 days to contact the store (either in person or in writing). If you have found an error and have your receipt, the store may refund you the difference in pricing plus a “bonus” of ten times the difference. The bonus must be at least $1.00, but may not be more than $5.00.
OK so now we get Robbert the store manager (Customer service cloesd) Robbert refuses to give the $5.00 as required my Michigan law. He says human error
When the Michigan Scanner Law will NOT apply
Prices are hand-rung at the register and a scanning device is not used.
You notice the price mistake during your order and point it out to your cashier, who adjusts the price to the correct amount.
A cashier types in a code or amount incorrectly (the item itself is not scanned). This is considered human error rather than a scanner error.
You purchased a variety of item not included in the store’s advertised sale (i.e. the sign indicated that select varieties 5-12 ounces were included and you purchased a 16-ounce item of the same brand).
You no longer have your receipt.
You wait more than 30 days to address the issue with the store.
Michigan law requires them to give me the $5.00
#1 Item was not hand-rung at the register but was scanned.
#2 You notice the price mistake during your order and point it out to your cashier, who adjusts the price to the correct amount. THIS DID NOT HAPPEN !!! I was still chared the incorect price plus they charged me the correct price. They failed at correcting the problem. They still over charged me for the 2 items still on receipt and made matters worst by charging me twice for the items.
I done with Kroger never going back to them again. You can keep my $5.00 but you're never getting another penny from me.
March 2022 by Nikki
Worst shopping experience today. This Kroger has been slowly getting worse over time but it's unbearable to even shop at. Bags of carrots with holes in them spilling out all over the floor, water bottles that look and feel like they've been opened, a bag of white rice with brown liquid spilling from it all over my hand, my phone and the floor (no, it wasn't on the outside, it was inside!). Everything always looks rotten or tampered with. I don't feel safe consuming anything from here anymore.
February 2022 by Yiyi Niko
Staff are nice but they are always out of stuff and I would urge you to be careful about the produce you buy. Every time I’ve bought a bag of oranges that look ok, bag of potatoes, tomatoes, etc they’ve been bad. Moldy, squishy. I’ve walked by the fruits and there’s flies. Went down an isle and it had a mango orange juice in a glass with tons of mold on the inside. Came again a week later and it was still there. Cleanliness is not a priority. If you go here, I’d recommend staying away from the produce and bakery section. Who knows how long that craps been there. Also I bought a banana bread mix and got home, the date said best by 5/21/2021……. This was on 1/25/2022 so they’re not changing out their products they just leave it there. You’re going to get people sick.
February 2022 by Leonard Durecki
You're selling moldy potatoes, please inspect your Kroger Brand potatoes in 10# bag more closely, also 5# bag.
December 2021 by Judith Page
the meat department was great
November 2021 by Phylicia Reed
The lines were long and then BOOM Kaytlyn turned her light on. She was soooo nice and we got to laugh about Christmas and sales and the line was now laughing versus grumpy about waiting in a line.That’s EXCELLENT Customer service! I will be back! Also there was a guy who was helpful in the frozen section.
October 2021 by Lina R.
I guess the Pharmacist and techs think that they can just close up shop early instead of staying until 8pm, like they're supposed to. We need life saving medicine that we waited the whole day at work for only to come by on Friday at 6:40pm to a closed pharmacy. Guess it's another trip to the ER tonight since we aren't able to get the one thing needed to make sure we can breathe. Unprofessional. I'm disgusted. I'm angry. You have a job, stay and do it. Simple as that. Lose your job so that way no one else has to go through this, you trash excuse for a medical professional.
